Several users have reported that they are receiving the “Cannot Open, This media format is not supported” error message, when trying to play media on Apple Music.
See also: Music App Stuck On Splash Screen
Fix Apple Music Error
After each step, check to see if your problem is resolved.
1-Go to Settings and turn on Airplane Mode. Wait a few seconds and then turn off.
2-Restart your device.
3-If you are having this issue when you are connected to a Wi-Fi network, turn off your Wi-Fi and router. Close the Apple Music app. Then reset network settings by going to Settings > General > Reset > Reset Network Settings. Then restart your Wi-Fi and router.
4-iOS update?. Go to Settings > General > Software Update and update your iOS device.
5-Force restart your iPhone or iPad. To do this, press and hold the on/off (sleep/wake) and the home buttons at the same time until you see the Apple logo.
6-If you are having issues with musics you purchased from iTunes, try this:
- Open the iTunes Store app
- Tap Purchased
- Select your purchase type: Music
- Select “Not on this iPhone” or “Not on this iPad”
- Find your song
- Tap the download-cloud icon
Note that this service is compatible with devices running iOS 8.4 or later.