With the release of iOS 10, many users have reported black screen problems.
Users specifically say that their iOS devices become unresponsive and show a black screen with a spinning circle.
If your iOS device (iPad or iPhone) experiences a black screen with the spinning wheel that does not go away after upgrading to iOS 10, here are some troubleshooting steps you can try to fix.
- Before you do anything, if you can, update your device to the latest version of iOS may fix this problem because Apple continuously releases new versions to address various bugs. You can do this wirelessly by going to Settings > General > Software Update.
See also: Mac Unresponsive?
- Make sure that nothing is connected to your iPhone or iPad. Then do one of the followings:
- iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons until you see the Apple logo.
- iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons until you see the Apple logo.
See also: iPhone keeps restarting
If force restart does not work (your iDevice still does not respond), try this. Following these steps will put your device into recovery mode that may fix your issue.
- Try to back up your device. Some users stated that this black screen goes away after 5-10 seconds. If your problem is like that, back up your device via iCloud by going to Settings > iCloud > Backup > Backup Now.
- Connect your device to your computer, Mac (macOS) or PC (Windows).
- Launch iTunes
- Now force your device to restart (see above):
- iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons simultaneously
- iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons simultaneously
- Do not release the buttons, just keep holding down until you see the recovery mode screen:
- You will see an alert message. Simply choose Update. Now iTunes will update your device.
See also: iPhone unresponsive?