iOS 10: Black Screen With Spinning Wheel, Fix

With the release of iOS 10, many users have reported black screen problems.

Users specifically say that their iOS devices become unresponsive and show a black screen with a spinning circle.

If your iOS device (iPad or iPhone) experiences a black screen with the spinning wheel that does not go away after upgrading to iOS 10, here are some troubleshooting steps you can try to fix.

  • Before you do anything, if you can, update your device to the latest version of iOS may fix this problem because Apple continuously releases new versions to address various bugs. You can do this wirelessly by going to Settings > General > Software Update.

See also: Mac Unresponsive?

iPhone iPad black screen

Force Restart

  1. Make sure that nothing is connected to your iPhone or iPad. Then do one of the followings:
    • iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons until you see the Apple logo.
    • iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons until you see the Apple logo.

See also: iPhone keeps restarting

Recovery Mode

If force restart does not work (your iDevice still does not respond), try this. Following these steps will put your device into recovery mode that may fix your issue.

  1. Try to back up your device.  Some users stated that this black screen goes away after 5-10 seconds. If your problem is like that, back up your device via iCloud by going to Settings > iCloud > Backup > Backup Now.
  2. Connect your device to your computer, Mac (macOS) or PC (Windows).
  3.  Launch iTunes
  4. Now force your device to restart (see above):
    • iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons simultaneously
    • iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons simultaneously
  5. Do not release the buttons, just keep holding down until you see the recovery mode screen:recovery mode screen
  6.  You will see an alert message. Simply choose Update. Now iTunes will update your device. DFU update

See also: iPhone unresponsive?

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University.

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164 thoughts on “iOS 10: Black Screen With Spinning Wheel, Fix”

  1. This is a new phone, so I can’t do recovery mode because I would have to put in my passcode to allow the computer to have access. The first option isn’t working, and I’ve tried so many times. Can anyone help???

    Reply
  2. Update: IPhone 8’s fix is clicking up volume, clicking down volume, then holding power button until phone comes back on.

    I learned this by calling 1-800-myiphone and they taught me the new reset for iPhone 8’s and up.

    Sincerely, someone who’s phone finally came back on after 36 hours of black screen with white loading symbol.

    Reply
  3. Thanks. It works just by pressing the sleep + vol down button (Force Restart).

    I’m about to go to the far-away service center.

    Thanks again

    Reply
  4. i have a iphone 8 and i got the spinning wheel but i can feel that its on because i still get vibrations to notify me that i got sum messgages. I dont know how to fix this at all i tried holding down the power n bottom volume but its still their its been their for 6 hours already

    Reply
  5. I made my phone pop up the iTunes connect screen and connected it to my computer, updated it, and it works now. Make sure your phone is properly updated because mine was behind by 4 IOS updates. It also hadn’t been backed up in over 2 months. Back up and update your phone ASAP. Hope this helps…….

    Reply
  6. I am at the screen where it says to connect to itunes. I have launched itunes but it requires a verification code. The only way I can get my verification code is through my phone which is not working right now. I now live in Naples Italy and there isn’t an apple store anywhere near where I live.

    Reply
  7. My iPhone 6s has been on spin mode for the past 5 hours, I don’t know why. I do have the latest update so this shouldn’t be happening. I’ve tried everything and nothing works.

    Reply

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