iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”

Your iPad Smart Keyboard (or Smart Keyboard Folio) is not working? It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”

This accessory is not supported

In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. Do not worry you are not alone. Many iPad Pro users are reporting this problem. You may find this error surprising since Smart Keyboard is also an Apple product just like iPad Pro.

Why is your iPad Pro showing this keyboard error message?

There can be various reasons why your iPad keyboard is not responding:

  1. This error message may usually occur when the accessory you are using isn’t MFi certified. However, this is not true for this problem.  Your Lightning Cable may produce a similar error if it is not MFI certified. If you are using a third-party accessory, you may experience this.
  2. Your iPad Pro iOS software is somehow malfunctioning.
  3. It is highly likely that your iPad Pro is unable to detect your Smart Smart Keyboard Folio or Smart Keyboard.
  4. Your keyboard may be damaged.

See: AirPods no sound?

Fix iPad Pro Keyboard Problem

Steps below will help you resolve this:

  • Please ensure that your iPad Pro has the latest version of the iOS software. You can check this easily by going to Settings > General > Software Update. Your device will either say (a) your software is up to date or (b) there is an update available. If there is an update available, follow the onscreen instructions to download and install the update.
  • Do these in this order:
    • Remove your keyboard.
    • Restart your iPad Pro. You can turn off your iPad Pro by going to Settings > General> Shut Down. Then turn on your device. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo.
    • Reconnect your keyboard.
  • Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. Check your connections.  These things can prevent your iPad Pro from making a connection to your keyboard. Try gently cleaning the Smart Connector pins and contacts. You can try blowing air directly into your connectors to remove debris.
  • Reset your iPad Pro. This is also called a force restart. Do not worry, you will not lose any content. You need to follow different steps. Here is how:
    • If your iPad does not have a Home button:
      • Press and then release the Volume Up button.
      • Now press and release the Volume Down button.
      • Press and hold the Power button until your iPad restarts.
    • If your iPad has a Home button:
      • Press and hold the Home and the Top buttons together until the Apple logo appears. Then release the buttons.

If nothing above helps you, you may want to contact Apple or make a Genius Bar appointment. If you re soo disappointed, you can also send feedback to Apple. You should definitely contact Apple if your device is still under warranty. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years.  You may check your warranty status.

See also: iPad not charging?

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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58 thoughts on “iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device””

  1. Patrick Walker. I agree with Ruben above, excellent advice: just that little pressure, lifting the connectors and the keyboard is fixed. Thanks.

  2. This worked for my like a charm!

    I’ve tried every possible solution…

    Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. So no more connection errors! 🙂

    Thank you! 😀

    (I almost bought a new smart keyboard)

  3. I’ve tried all the suggestions. I called Apple months ago and have gotten the run around. Apple doesn’t care. They just want me to buy another board. What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. My auto update has always been off, yet Apple pushed it through. Most updates are designed to take up space that can’t be retrieved and to stop certain apps from working. I’ve yet to read up on an update that necessary.
    Since the rest my board is totally useless.

    • I understand your frustration too, Bonnie. Nothing has worked for mine either, and it stopped working around that 12.2 update as well. It started connecting on and off one day and now it wont connect at all. Which is very frustrating considering I spent $160 for this keyboard and only got a year’s use out of it before it started messing up!

  4. +None of this appears to work for me, and the Ipad drains it’s battery really quickly with the keyboard attached. Much more since the last software update 12.3.1. Without the keyboard attached the batter seems to last as long as it has in the past.
    Any ideas?

  5. Thanks for the advice. However I tried all of those things, even bending it slightly, to no success. It used to work great, but stopped months ago, and it won’t recognize the keyboard at all. Very frustrating. I’ll take it in for a Genius appointment.

  6. Same for me!! Thanks ever so much, I would have never dared to bend it ever so slightly for fear or damaging anything but as you all suggested it, it worked! . Thank you so much!

  7. Unfortunately, this did not work for me. Have tried a few other fixes, too, and nothing has worked. I will see an Apple Genius person when I am next in a city that has one.
    Thank you for posting this fix, it was hopeful to try!!

    • I solved problem with smart keyboard. I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. There was probably short circuit because of connection between ipad case and punctured plastic cover of signal lead which makes this happen.

      • This worked for me. I placed a thin strip of electrical tape on top of the part of the magnetic strip that were worn out and showing bits of metal coming through. Maybe because it wasn’t insulated properly it was malfunctioning. Thanks Jarda!

      • **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Like this, tape=—- connectors…..

      • Thanks, this worked for me too! There was some tiny metallic pieces in the magnet strip above the “1” key. Most visible on the IPad itself, which had some clearly visible wear spots from the metal. I put on some Scotch tape, and the keyboard worker again!

    • I followed a post on a different site. Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. Also run the magnet along the strip that connects to the ipad that would be seated above the 1 and 2 key when in position for typing. Apparently this is where the switch is to indicate the position for typing and running the magnet brings back the magnetic force in the pieces on the keyboard case that activates the switch. This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new.

  8. I wanted to leave a comment because I am ecstatic. Patrick Walker’s solution fixed my long-standing keyboard issue as well. I tried everything and was going to make an appointment at the Apple Store before coming across this article and Patrick Walker’s suggestion that maybe the magnetic strip had become bent.

    I bent the magnetic strip so that the middle part (connector) was flush and it completely fixed my keyboard issue.

    The simplest solution – Occam’s Razor for the win!

    Thank you Patrick Walker!


    • Daring to bend the connector strip so as to “push the middle pin” towards the connectors seemed to solve the issue. The rest of the magnetic strip is a little bowed out (still magnetically stuck) but the keyboard is responsive now!

      Thanks for the tip PW & MC.

  9. SOLVED for me!!! i have struggled with this issue for 6 months now. My keyboard would work off and on. I cleaned and cleaned again. I called Apple support which was no help at all. I have a 2nd gen 2017 version iPad Pro 12.9 with the Smart Keyboard. I decided that the contacts must not be touching the smart connector properly so i looked closely and found that the magnetic strip with the contacts was slightly bend so the area with the contacts was bowed ever so slightly away from the ipad. I very carefully bent it so it was straight again and immediately it all worked again.

    • Thank U I did the same and it worked. Can’t believe i was struggling for so long gosh
      Thank u so much once again

    • Thank you Patrick! I was about to head to Apple Service Center when I saw this post. Worked like a charm. Thanks for saring this and help many others like me.

    • Cleaned it. Lightly sanded connectors. Forced restart. Taped over the slight silver showing on the strip.
      None of these worked for me.

      Slightly bowed the connector strip up in the middle. Voila! Working as I type this now.
      Genius solution. Thank you very much.

    • Patrick! You are a lifesaver, this did the trick for me! Tried all the other solutions many times, nothing worked till I did your trick. Thanks man, made someone very happy again!

    • This is a great solution. I too was having this problem. As usual replaced the key board on advice of apple. They make money out of it. Unfortunately the new apple key board also started giving the same problem. Talking to apple was of no help. They wanted me to buy another one. Tried solution you provided. It worked. I WONDER WHY APPLE CHEATS ITS CUSTOMERS.

      • Worked for a day back to same message . As usual no help from apple except buy a new one. Extremely bad experience with apple gadgets.

    • I had no issues until my iPad Pro automatically updated to iOS 13 even though I had it set to manually update. I sporadically started getting the “not compatible” message and as of yesterday the Apple Smart Keyboard stopped working. Apple support is absolutely useless.

    • Thank you, worked beautifully. The middle pin appeared worn down. The slight bending of the connector worked.

    • My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. Long may it last.

    • Like so many others who have commented … thank you Patrick! I’ve had months of frustrating removing and replacing the keyboard, restarting my iPad. But you’re fixed has solved it! Wonderful

    • Damn u guys are all so lucky. I did everything stated yet it still wouldn’t work. Plus, I have never dropped it before. Oh well, Apple service centre here I come

    • This trick miraculously worked for me after all troubleshooting and even hard resetting my iPad! I wonder why apple has no knowledge-base on this.


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