iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”

Your iPad Smart Keyboard (or Smart Keyboard Folio) is not working? It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”

This accessory is not supported

In this article, we are explaining why you’re seeing this alert message and further what you can do to fix the problem. Do not worry you are not alone. Many iPad Pro users are reporting this problem. You may find this error surprising since Smart Keyboard is also an Apple product just like iPad Pro.

Why is your iPad Pro showing this keyboard error message?

There can be various reasons why your iPad keyboard is not responding:

  1. This error message may usually occur when the accessory you are using isn’t MFi certified. However, this is not true for this problem.  Your Lightning Cable may produce a similar error if it is not MFI certified. If you are using a third-party accessory, you may experience this.
  2. Your iPad Pro iOS software is somehow malfunctioning.
  3. It is highly likely that your iPad Pro is unable to detect your Smart Smart Keyboard Folio or Smart Keyboard.
  4. Your keyboard may be damaged.

See: AirPods no sound?

Fix iPad Pro Keyboard Problem

Steps below will help you resolve this:

  • Please ensure that your iPad Pro has the latest version of the iOS software. You can check this easily by going to Settings > General > Software Update. Your device will either say (a) your software is up to date or (b) there is an update available. If there is an update available, follow the onscreen instructions to download and install the update.
  • Do these in this order:
    • Remove your keyboard.
    • Restart your iPad Pro. You can turn off your iPad Pro by going to Settings > General> Shut Down. Then turn on your device. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo.
    • Reconnect your keyboard.
  • Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. Check your connections.  These things can prevent your iPad Pro from making a connection to your keyboard. Try gently cleaning the Smart Connector pins and contacts. You can try blowing air directly into your connectors to remove debris.
  • Reset your iPad Pro. This is also called a force restart. Do not worry, you will not lose any content. You need to follow different steps. Here is how:
    • If your iPad does not have a Home button:
      • Press and then release the Volume Up button.
      • Now press and release the Volume Down button.
      • Press and hold the Power button until your iPad restarts.
    • If your iPad has a Home button:
      • Press and hold the Home and the Top buttons together until the Apple logo appears. Then release the buttons.

If nothing above helps you, you may want to contact Apple or make a Genius Bar appointment. If you re soo disappointed, you can also send feedback to Apple. You should definitely contact Apple if your device is still under warranty. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years.  You may check your warranty status.

See also: iPad not charging?

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University.

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58 thoughts on “iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device””

    • I tried everything that was suggested nothing fixed the problem until i did this, then all worked as it should. Accessibility:Fullkeyboard Access:Commands:(down bottom of screen in red) Restore defaults. All now is fixed !!.

      Reply
  1. I am now on my fourth iPad folio keyboard 11” . I collected it for the Apple store this morning as the previous one stopped working and the guy at Apple couldn’t get it Woking after trying several ways to try and get it going again. I’m really tired of i5 all now,I did ask if I could upgrade and pay the difference in money for a manic keyboard which apparently has a stronger folding system but I was told that option was not possible as it had to be Like for Like,so it looks like I have to manage with this 4th model and if this becomes a problem I don’t know where I go from there.

    Reply
  2. I figured out a possible solution for those who have tried everything. Put the iPad in the type position. Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. If it connects, you will hear a chime as you’re doing this.

    Reply
  3. Hi everyone! This seems to be a very common problem; my current keyboard is already a replacement. Sadly, the magic fix didn’t work for me. Could someone please clarify the bending process? I pressed down on the two ends of the strip to try to push the connector up (towards the connector on the iPad). Is this what you all tried or should it be the opposite way? Anything anyone can share would be much appreciated!

    Reply
    • Hi Jayne, you may set the option of full keyboard access as “On”.(via setting > accessibility>keyboards). My keyboard problems has been resolved. Good luck!

      Reply
      • Thank you for replying with your wise sage advice! I’ve had my iPad and keyboard for at least 4-5 years. Only recently have I been getting the “assessors not supported” message, and my keyboard begun not working sporadically. After reading your response, as you indicated, I checked my settings > accessibility > keyboards, and the selection button for using an external keyboard was in the off position! Will never know how that happened, and will see if moving it to the “on” position, stops the issues not only with the message, but also if it restores how well it works as well. Again, much thanks to you!

        Reply
  4. Bending the magnetic strip worked for me too! I even took it to the Apple store and they had no idea how to fix it. Told me to buy a new one.

    Reply
  5. Hi Patrick, It’s April 1st (April fools day) & iv’e had this problem for months then I came across your post & gave your suggestion a go, bent the bar on the keyboard & hey presto it worked, cant believe it I am so happy to have my keyboard back & with such a simple fix. Patrick your a star, thank you.

    Reply
  6. how do you bend the connectors? I cant figure it out.. like on the iPad keyboard??? and how do you do that??

    Reply
    • you don’t bend the connectors, you gently flex the strip that the connectors are on – its the strip that has the magnetic fixing in this is so that the connectors make full contact with the mating parts

      Reply
  7. I just wanted to thanks Patrick as well! I cleaned and bent the magnet strupe, but notering worked out. First … Then I added some preasure on top of the screen (perhaps in frustration ;)) and then! Magic! 🙂

    Still a bit unreliable but now I know how to solve the problem.

    Regards from Sweden

    Reply

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