Your Account Has Been Disabled in the App Store and iTunes, Fix

This article explains what you can do to fix if you encounter the “Your account has been disabled in the App Store and iTunes” error when you attempt to buy, download or update apps. You will not be able to download apps, until you fix this problem.

Without a working Apple ID, you will not be able to do a lot of things: buy, update apps, rent movies etc. You will not be able to use many apps and services such as App Store, Apple Music, iCloud, iMessage, FaceTime, iTunes Store and many more. So this is a serious problem.

See this article, if your Apple ID is disabled or locked.

Here is how you can troubleshoot:

“Your account has been disabled” fix:

your account has been disabled in the App Store and iTunes

1. It is possible that you entered wrong Apple ID passwords too many times. Just wait and try the next day.

2. Please try the following steps. This will unlock your Apple ID.

  • Visit https://iforgot.apple.com/
  • Enter your Apple ID and click Continue
  • The web site will ask you a few questions (your phone number etc) to verify that Apple ID belongs to you.
  • Follow the instructions

3. If you are still having problems. thy this step. What this step will do is to reset your Apple ID password so that you can regain access to your account. This is a bit more complex. You are going to need a trusted device or trusted phone number to unlock your Apple ID, if you enabled two-factor authentication. Apple explains how you can do this. Please note that after changing your Apple ID password, follow the steps below:

  • On your iOS device, Settings > [your name] > iTunes & App Store and Sign Out. Then Sign in using your new Apple ID password.
  • On Mac, open App Store (Store > Sign Out) and iTunes (Account > Sign Out) and then sign out and then sign in.

4. If number #3 does not help, now you may want to contact iTunes support. Please note that steps below may be slightly different for you depending on your region. Here is how:

  • Visit https://support.apple.com/choose-country-region/itunes
  • Select your region
  • This will take you to the your region’s iTunes support page
  • Scroll down and find and click the “Contact Apple Support” sectioncontact iTunes support
  • Click “iTunes Store: Purchasing music, movies, apps and books”iTunes help
  • Click “Account Management”account management
  • And now select “Account disabled in the App Store and iTunes Store alert” iTunes Apple support
  • Now you can schedule a call from Apple Support. They will call and help you.

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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54 thoughts on “Your Account Has Been Disabled in the App Store and iTunes, Fix”

  1. I did reset my password and still I can’t update my WhatsApp and messenger but I can download other apps on my iPhone..please what can I do to sort dis issue

    Reply
  2. My App Store and Itunes account have been disabled and I am not sure if it is because I haven’t used these features in months because I have the correct apple ID and password.
    As advised, I have reset my password but I still can’t purchase anything from the Appstore.

    Please urgently assist me with this issue.

    Reply
  3. My account has been disabled in the App Store and I tunes
    I reset my password as instructed and still the same problem.
    Can you help me restore my account

    Reply
    • Hi. my account has been disabled for the App Store and iTunes Store.
      I contacted Apple Customerservice however they told me that I need to get a new Apple ID in order to restore the account.
      Can you help me to get a new Apple ID without loosing all my data. Thank you

      Reply
  4. Hi. my account has been disabled for the App Store and iTunes Store.
    I contacted Apple Customerservice however they told me that I need to get a new Apple ID in order to restore the account.
    Can you help me to get a new Apple ID without loosing all my data. Thank you.

    Reply
  5. Just got a new iPad and I can’t do anything because my account is disabled what the heck can I do I feel like I just got ripped off please help before I throw this thing in the trash

    Reply
  6. I have reset my password and it’s still saying that my App Store is disabled and now I can’t download apps that I need how do I go about this?

    Reply
  7. My iPhone says that my account has been disabled in the Appstore and iTunes. I can’t download anything and update anything!? Please I need help. Thank you for whoever is gonna help me.

    Reply
  8. My iPad said your account has been disabled in the App Store and iTunes!i can’t download anything??? So,same one help me!!!!

    Reply
  9. Thank you for the advice. In my case, this message pop up only in the case i wanna update one specific app. My App store is working perfectly and i can download and update any other app except that one.

    Reply
  10. My mom disabled her iCloud account because I spent $380 on a game called Last Day on Earth Survival, and it also made her disable her App Store and iTunes account and I am currently trying to get it back. But Apple won’t give my mom her money back…sooo yeah. I need help like ASAP!!!!!!!!

    Reply
  11. Tried the first method: Iforgot-password reset-sign out/in= didnt work. So I contacted support. within seconds they called me, confirmed my identity it was really quick. Apple assisted me so well and the lady Donna was so patient in helping me. She was really nice and they even sent me instruction via email to prevent this issue again. Ofc, my problem was resolved. Itunes and appstore arent disabled anymore, can freely download apps. So glad chose the right phone hehe super secure Security and very accomodating support staff. thanks

    Reply
  12. I’ve done the process about five times yesterday and twice today. Please help me enable my Apple ITunes . I also can’t process any updates 🤔

    Reply
  13. Gawd I hate apple products. They are so hard to use. Nothing I do allows me to enable my account in App store and itunes.

    Reply
      • Hello – All I am trying to do is to add my mobile bank account to my phone. First I have to add a finger touch, then an IMEI#? then listen to music. Is it better to just forget trying to connect with an Apple customer help support – I have already spent ten minutes trying to add this App to my phone. Pleae advise.

        Reply

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