Google Maps Not Working? Fix

Several users have reported that they are having various problems with the Google Maps app on iOS devices, iPhone or iPad. Some of the reported problems are listed below:

  • Google Maps is not working as expected, ex, slow-loading
  • Google Maps is not finding the current location correctly, (is Google Maps not locating you properly?)
  • Google Maps is not showing driving navigation correctly
  • The Google Maps app keeps crashing

Please note that we previously explained how you could troubleshoot when you are having issues with the Apple Maps app. Some of the tips mentioned in that article may be also useful.

Are you having this issue as well? It seems that a lot of Apple users have been experiencing this problem. This short article explains how you can troubleshoot the problem.

Google Maps troubleshooting

1. First of all, make sure that Location services is turned on. And further, Google Maps has permissions to use them. On your iPad or iPhone, tap:

  • On your device, go to Settings
  • Privacy
  • Location Services and make sure that Location Services are on. Then scroll down and find the Google Maps app and tap Google Maps and select either “While Using the App” or “Always”.Google Maps Location Services

2. Reboot your iPhone or iPad. Restarting your device may fix your problem. There more than one ways to turn off your device. Here is one of them:

  • Go to Settings > General > Scroll down and tap Shut Down.

3. You may want to close your app and restart. This may help you fix the problem. Here is how:

  • If your device has an Home button, then double press the home button (if you have a device without a Home button, i.g., iPhone X, swipe up and pause), this will appear your recently used apps.
  • Find the Google Maps app, you may swipe left or right
  • Swipe up to close Google Maps
  • Restart Google Maps

4. Turn on Background App Fresh. This will allow Google Maps to refresh its content in the background. Here is how:

  • Settings
  • Scroll Down
  • Google Maps
  • And toggle on Background App Fresh.Google Maps Background app fresh
  • If you see that Background App Fresh is grayed out, it is probably because your device is in Lower Power Mode. If you see that Background App Fresh is green but not functional, this is probably you turned off Background App Fresh. You can turn on by going to Settings > General > Background App Fresh.

5. Turn on Airplane Mode for a short time. Here is how:

  • On your device, go to Settings
  • Airplane Mode and turn on
  • Wait a few seconds
  • Then turn back it off

6. Update your Google Maps app. There may be updates available. Outdated version of the apps may be the reason. Here is how you can check:

  • On your device, tap App Store
  • Tap Updates
  • You can see available updates. If you see Google Maps, tap Update.Update Google Maps

7. Reset Location & Privacy. Here is how:

  • On your device, go to Settings
  • General
  • Reset
  • And tap Reset Location & Privacy

8. Reset your network settings. The problem may be a network related issue. Resetting your network setting may resolve this issue. However, please note that, as the name implies, this will reset your network settings, e.g., your Wi-Fi passwords will be deleted etc. Here is how:

  • Go to Settings
  • General
  • Scroll down and tap Reset
  • And tap Reset Network Settings

See also: ‘Show Parked Car Location’ Not Working?

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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29 thoughts on “Google Maps Not Working? Fix”

  1. Yes this is a known issue affecting all Apple users, Google is aware of it.

    I am assuming it’ll be addressed with either an app update or an IOS update sometime in the next few weeks.

    Best,

    AK

    Reply
    • Where has google stated this, I just got a new iphone on contract and my 15 days to return it are up and now I’m stranded and can’t work without maps

      Reply
  2. I’m having the same issues as people above! My company is paying for the google email service and we use the pins to route our days to visit clients and now the pins are gone in the app, I’ve done almost everything I can think of but nothing works.

    This app worked perfectly 2 weeks ago!

    Please help resolve this!

    Reply
  3. I too am having the exact same problem described by Nazar Dindo. As a salesperson, I rely on the pins I have through Google maps on my iPhone.

    Need Help!!!

    Reply
  4. hi.. i need help desperately. i have an iphone 7+. i have loads of my maps for each of the cities i visited. Each map has all the locations i am interested in. suddenly these pins and locataion spots i chose do not show on the map anymore. if i click on the legend button, all the names of the places come up but they dont show on the apple. i have done all the measures mentioned above. i resetted my phone twice and restored it twice. but when i reinstall google maps and open my maps, the locations dont show up. i can open these maps from google chorme and all the locations are there. my maps are more useful when opened from google maps rather than chrome. please help

    Reply
    • I am having the same issue. No markers/pins that I setup on My Maps are showing up on IPhone. I have updated everything and deleted and reinstalled the google maps app several times with no luck.

      Reply
    • I have the same issue and I have been using The map which I created for my work. All my projects and my account are on The Map. I could not visit my project for a week. I need help.

      Reply
    • I’ve been having the same problem since the last Google Maps update a week or so ago. Only way of accessing my personal maps is either on my laptop or by using the desktop version of Google Maps on my iPhone and iPad.

      Reply
    • I’m having the same problem as your describe, were you able to get it to go I see that Google maps had an update (V5.10) 3 days ago – Fri Feb 1, however it was working Friday around 5. I’m wondering if that short circuited things?

      Reply
  5. it’s a global issue in I Phone 7 & 7+. no solution @ apple support after whole of troubleshooting, i know someone solve it by changed his device internal network antenna.

    Reply
  6. Hi,
    Another thing I found that the reason why my map wasn’t working and was going all over the place during navigation because it was linked to my iPad and not the iPhone. The steps to rectify are as follows:
    Go to “settings”
    Go to “Apple ID”
    Go to “share my location”
    Make sure “share my location” is turned green.
    Go to “from” and ensure the device you are using to navigate is selected, ie “iphone”

    Thanks

    Reply

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