iOS: Gmail Won’t Load, Blank Page, Fix

Sometimes, I experience this problem. I use the web version of Gmail. To check my emails, on my iPad or iPhone, I open Safari and go to gmail.com. However, sometimes, Safari displays a blank white page and I can’t load Gmail.

I find this situation frustrating not be able to check your emails. Is Gmail not working for you on your iOS device? Is Gmail redirecting you to a blank page? If you are experiencing this issue, this article lists possible steps to fix this problem.

It seems that some users are having the same problem with the Gmail app. The tips below may also help you resolve this problem.

See also: Mail crashing?

Blank Gmail

1- Clear Web Site Data

Clearing the history, cookies, and cache of temporary web files saved with your web browser may fix this issue. So follow these steps:

  • On your iPad or iPhone, go to Settings
  • Tap Safari
  • Scroll down
  • Tap Clear History and Web Site Data and confirm again when you are asked to confirm.

clear web site data and history

2- Restart the Safari app

Quitting and reopening the Safari app may fix this problem. Here is how:

  • If you have an iPad or iPhone 8 or an earlier iPhone model: Double press the Home button, and then swipe up on the Safari preview to close it. Then reopen and try to load gmail.com
  • If you have an iPhone X: Swipe up and stop and tap and hold on the Safari preview and then press the (-) icon to close it and then reopen.

3-Restart your iPad or iPhone

Simply restarting your device may help you.  You can do turn off your device by going to Settings > General > Shut Down.

4- Update your iPhone or iPad

Simply update your device to the latest version of iOS. Here is how:

  • On your iPhone or iPad, open the Settings app
  • Tap General
  • Tap Software Update

5- Gmail Labs

Open Safari, try visiting this URL (https://mail.google.com/?labs=0). If Gmail loads now, try turning off Gmail Labs. You can disable Gmail Labs by going to:

  • Gmail
  • Settings
  •  Labs
  • Disable
  • Save Changes

If you are still having issues, you may want to contact Google Support.

See also: How to customize your email signatures

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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5 thoughts on “iOS: Gmail Won’t Load, Blank Page, Fix”

  1. Me again, I can actually still send emails from my IPhone (and they arrive, I can find them on my computer) but I cannot access the inbox and the outbox – it is all just a white screen except for the little square with a pen at the bottom left corner, which I can use to write a new email. Thus it seems that the email itself works – but for some silly reason, there is an unwanted option which makes the IPhone hide everything behind a white screen! How can this be removed?

    Reply
    • Mine doesn’t even have the little “compose” box. I just shut off my phone and am powering it back up. we’ll see……AHA! It worked!

      Reply
  2. My mail app on the IPhone just went blank, all by itself. Everything else is working (incl Safari) so I will not shut down anything and possibly kill more apps. I just want to get rid of the blank screen and to have my email restored (all the emails are there whenI instead check them on my computer). Since the email (Outlook) is part of a very large Exchange mail server at work, I cannot remove the settings because I will never be able to get them all back on again. I just want to get back to the screen where I can see my incoming and outgoing emails. How do I get the IPhone to show the proper mail screen instead of this white useless one?

    Reply

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