A Complete List of Apple’s International Support Options
Reading Time: 4 minutes Apple designs and sells services, like Apple Music, iCloud, and Apple News, and hardware, like iPhone, iPad and Mac. Since Apple’s products are so popular, they are sold in a lot of countries worldwide. In fact, According to Apple, there are more than 2.2 billion active Apple devices (iPhones, iPads, Macs, and other Apple devices) worldwide. When you have billions of devices used by billions of users, people will experience issues. Solving these issues is important, as happy customers mean better business.
Since Apple is a big multinational technology company, it offers international support. This involves offering customer service or technical assistance to individuals or businesses located in various countries around the world. This is crucial for maintaining customer satisfaction, resolving issues, and ensuring smooth operations across different regions. Since there are language, time zone and regulation differences among countries, it is essential that support is catered to the needs of diverse clients.
In this article, I cover what type of support options are offered by Apple for its international clientele.
How Apple provides support for customers around the world
- Apple offers phone, chat or email customer support in multiple languages to provide customized solutions for customers located in different parts of the world. In fact, Apple’s phone support is the most used support option around the world.
- Apple offers online knowledge bases and community forums that are accessible internationally to help users find answers to their questions and troubleshoot issues.
- Apple has regional offices, Apple Stores or subsidiaries in different countries to provide localized support.
- Apple has authorized third-party repair places where there are no Apple Stores to offer hardware repair.
How to reach Apple’s international support
1. Phone numbers
Apple offers phone support for customers in many international countries in the applicable language. Calling Apple’s phone number is a great way to initiate a support request; then you can learn what you can do further to address your problem. Most of the time, these calls are toll-free, so you won’t be charged anything. You can find the full list of Apple’s support numbers by clicking the link below:
2. Apple’s support web portals
Apple offers support web portals in different languages. These portals act as an entrance to the various support options. Here are the links for these web portals:
- Arabic – دعم Apple الرسمي
- Bulagria: Контакт – официална поддръжка на Apple (BG)
- Croatian – Appleova služba za korisničku podršku
- Chinese – 如何与 Apple 社区协作
- English – Apple Support
- French – Assistance Apple officielle
- German – Offizieller Apple Support
- Greek – Υποστήριξη Apple
- Hungarian – Apple-támogatás
- Italian – Contattaci – Supporto Apple ufficiale (IT)
- Indonesia – Dukungan Resmi Apple
- Japanese – Apple サポート (公式)
- Korean – Apple 지원
- Norwegian – Apple-kundestøtte
- Polish – Oficjalne Wsparcie Apple
- Rumanian – Asistență Apple oficială
- Russian – Обращение — официальная служба поддержки Apple (RU)
- Slovak – Podpora spoločnosti Apple
- Spanish – Soporte oficial de Apple
- Swedish – Kontakt – Official Apple Support (SE)
- Thai – บริการช่วยเหลืออย่างเป็นทางการของ Apple
- Turkish – Resmi Apple Desteği
- Ukrainian – Офіційна служба підтримки Apple
- Vietnamese – Hỗ trợ của Apple
3. Apple’s user forums for different regions and countries
Apple’s Discussions Forums, often referred to as the Apple Support Communities, are online forums where Apple users can ask questions, seek advice, and share knowledge about Apple products and services. The main forum language is English; however, Apple also has support forums for other languages as well. The important point here is that these forums are users helping each other. While these forums are moderated by Apple, Apple or its support staff do not read and respond to them. You can read previous entries, but if you want to post your question or provide an answer to a question, you will need to register. Here are the links for Apple’s Support Communities:
- Chinese – 官方 Apple 支持社区
- English – Apple Support Community
- French – Communauté d’assistance Apple officielle
- German – Offizielle Apple Support Community
- Japan – 公式 Apple サポートコミュニティ
- Korean – 공식 Apple 지원 커뮤니티
- Portuguese – Comunidade oficial de Suporte da Apple
- Spanish – Comunidad de soporte de Apple oficial
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