How to Contact Apple Online Live Chat Support Team

If you need help, Apple provides support for its products and services in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.

Please note that if you need hands-on technical support for your iPhone, iPad, Mac, Apple TV, or AirPods, you can get expert advice at the Genius Bar. You can reserve time with a Genius.

I think that the quickest and most convenient way to get answers to your support questions is to chat with Apple. Apple support chat is available 24×7. Please note that live chat is available, although it may not be available in all countries.

See also: Critical Security Warning! Your Mac is Infected…Fix

Apple’s support team can answer any questions that you have about Apple products, hardware (iPhone, iPad, etc.), software (iOS, macOS, FaceTime, Pages, etc.), and services (iCloud, Apple Music, iMessage, etc.).

How to access Apple live chat support 

1. Visit Apple’s website: https://www.apple.com.

2. Click Support in the menu bar located top of the screen.

Apple Support

3. Scroll down and click Start now under the Get Support section. This section is in the middle of the page.

Start now screen

4. This will open a new page titled, “Get the support you need.” (You can also directly access this page by clicking getsupport.apple.com). As you can see below, there are a few options available for you. You can use the search field, you can sign in or you can click “choose a product.” The easiest way to find the appropriate support option is to click “choose a product.”

Get the help you need

5. Now, choose a product or service. For instance, if you are having problems with your iPhone, click iPhone. If you are having a problem with your Apple ID, click Apple ID. If your Mac is not working, click Mac. If you click the “Show” link, you will see more categories.

Support categories

After clicking a category, you will see more sub-categories. Each category may have more than one sub-category. Follow sub-categories until you narrow down your problem. If you do not see the specific problem you are having, you can type your own problem under the “Or, tell us in your own words” section and describe your issue. Click Continue.

6. After this, choose how you like to get help. If you want the live chat option, you will have two options depending on your device:

  1. If you are using an Apple device, such as a Mac or iPhone, tap Message. This will open the Messages app on your device, and then you will start messaging with an Apple specialist.
  2. If this is not an Apple device, tap Chat. This will open a web-based chat platform, and you will be connected with an Apple support technician.
Live chat or Message

7. Now, you need to either log in with your Apple ID and password or enter your product’s serial or IMEI number. How do you find your serial number? It is very easy. Let’s say you are having a Mac problem, you can find your Mac’s serial number by going to Apple menu > About This Mac. Or, if you are having an iPhone issue, you can find the serial number by going to Settings > General > About. As you can see in the screenshot above, there is also a call button. If you select this button, you can have Apple support call you.

It may take a few minutes before you talk to a support person. The next available agent will be with you to help you with your issues. Once you are connected, a live chat representative will ask you to describe your problem. After you describe your problem, the representative will do their best to talk you through possible solutions. If your issue could not be solved via chat, you will be presented with the best possible options to resolve your issue.

I have resolved most of my problems via the Apple chat option. However, if you are unable to resolve your requests, there are always other options. As I stated above, Apple offers many options for you to request and receive technical support. For instance, you can call Apple support or visit an Apple store. Do not worry; your issue will be resolved as Apple is committed to helping its customers.

You can also send feedback to Apple (make a suggestion or report a problem). Although Apple may not answer, Apple reads every feedback they receive. Your feedback will help Apple improve your experience in the future.

See also: Amazon Winner, Free Gift Card, Congratulations Scams & How To Stop Them

Article history

  • This article was updated on April 14, 2022:
    • Broken links have been fixed and details updated.
    • Old, outdated screenshots have been changed.

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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144 thoughts on “How to Contact Apple Online Live Chat Support Team”

  1. PDF files on mail not opening , after restart it open only 1 time and after processing to the second file or same one it is not open anymore…

    Reply
  2. I spoke to one of your agents recently about the message I constantly receive on my laptop telling me my iCloud settings are out of date.
    When I try to reset them I can’t as I need to change the email address, this was discussed in my earlier conversation and I was assured that the right email address was registered, this is not so.
    Please help

    Reply
  3. I have an upgrade to 50GB CLOUD memory, my daughter needs to increase her cloud storage as well but every time I try to add the storage for her it gets to payment method but no actions but Back and doesn’t upgrade. Do I have to upgrade to the 200GB tariff or can we just at the 50GB and if so how??

    Many thanks

    Mark Grainger

    Reply
  4. i am extremely unhappy with the 11.2.1 upgrade installation. I worked my butt off to buy your products and i almost have to be a developer or stay up 24 hours for days and go to work to make a simple upgrade to a new firmware. Very dissapointed

    Reply
  5. Someone please help. I have a minor (7), which wanted me to but them something in the game for 5$ I did it for them, only to fin out about 2 years later they have used over 1000$ over a long period of time. I tried to go the the refund page and i can only get what is about 120$ back, since the others are long time ago.

    Can i do anything to get the remaining money back? It really sucks to lose so much if i can get it back somehow.

    Reply
  6. Hi there they stole my phone it has been two a year old now still can’t find it but I do have the imei number is there any hope ? thank you .

    Reply
  7. I need help resetting my iPhone. I bought it from a friend and some how everything from when it was hers is still connected and I can’t sign out.

    Reply
  8. We’re getting unwanted sex messages on our calendar… unable to block. Can you delete the calendar app, since we don’t have use for it?

    Reply
  9. I subscribed for Apple Music at cost of $5.99 and 50 GB at a cost of $0.99 on December 7, 2020. On December 9, 2020 I was charged the same amount for the two subscriptions again within the space of a day. I want to know what is the reason for this

    Reply
  10. I keep getting a pop up saying cant connect to internet as problem with email go to iCloud preferences I do this but says password not recognised when i click forgot it comes up blanked freezes I have to force quit to get out I do have internet on my mac and phone and iPad
    Im unable to change password as when i go to find password it does not recognise me

    Reply
  11. Hi how do I get notifications on my Apple Watch when someone texts me or calls me. I get notifications from everything but not those.

    Reply
  12. How come the phone can’t suggest a strong password for each site you log into she would prevent using the same password for multiple sites

    Reply
  13. I just attempted to call the number listed with a charge to my credit card. There was no live person to talk to… really? Have we gotten that far away from simple customer service?
    I was advised to go online and then I could chat with someone. This would be instead of a probably 3 minute phone call to question a charge.
    This post will certainly not change anything but honestly cannot believe that I CALLED them and can’t speak to anyone.

    Reply
  14. I’ve forgotten my Apple ID password and no longer have the phone number.
    I have access to the email. what can I do to recover my Apple ID. please kindly advise thank you.

    Reply
  15. Apparently CHAT doesnt work anymore…just the phone. Does anyone here knows how to erase the OTHER folder??? It takes sooo much space.

    Reply
  16. I’ve forgotten my Apple ID password and no longer have the phone with the number stated aswell as not having access to the said email what can I do to recover my Apple ID should I log out of Apple …will I loose all pictures and banking apps …Uber I work as a driver which is my living etc please kindly advise thank you.

    Reply
  17. Hello . For some reason I was signed out of my Apple ID , not my doing & my OLD number is on my two authentication factor I’d & I need to change it & put my new number

    Reply
  18. I had no idea how to use anything technical and bought an iPad to learn , I set up a outlook email , but want a iCloud account instead and wanted to set up a second account so I can start to slowly switch everything over to iCloud account . I picked my email address and it was accepted, but I didn’t get a verification code. Can any one help please .

    Reply
  19. WiFi cuts off every 10minutes on new MacBook Pro 2020. Already called Apple representative, but didn’t help. Also where Disc C and disc D are located in MacBook Pro? Getting so upset with MacbookPro purchasing. Paying such an expensive amount for Apple product for not having a proper customer service, couldn’t find customer service number to reach a live human

    Reply
  20. I have an apple mini iPad I haven’t used in years I took it to best buy to have it disable but now I have I have to activate to my apple account I’d with my email but I don’t remember my password what should I do

    Reply
  21. I have a 1st Gen. IPad that doesn’t work anymore, so i’m wondering if i were to take it in to an apple store if it would still be poss. to recovor the stuff i have on it & upgrade to a current IPad model?

    Reply
  22. Re : Action Required – Your recent purchase “Mortal Kombat” on the App Store – Wednesday, 17 June 2020 002:22:21 +3672 (GMT) + Dear Customer,

    Your Apple ID, has just been used to purchase Mortal Kombat from the App Store,
    on a computer or a device that had never been associated with that Apple ID.

    Date: Wednesday, 17 June, 2019
    Browser: Chrome
    Operating System: 11.4

    If you did not make this purchase or you believe an unauthorized person has accessed your account,
    Please find the document attached to cancel your purchase without delay.

    Sincerely,

    AppIe Support

    Dear Customer, Your Apple ID, has just been used to purchase Mini Militia – Doodle Army 2 from the App Store, on a computer or a device that had never been associated with that Apple ID. Date: Wednesday, Dec 4, 2019 Browser: Chrome Operating System: 11.4 If you did not make this purchase or you believe an unauthorized person has accessed your account, Please find the document attached to cancel your purchase without delay. Sincerely, AppIe Support

    Reply
  23. I’ve just charged up my daughter’s old ipad and it says that my account has been restricted. When I try to verify, it comes up with the last 2 digits of an old mobile number that I don’t have the details for.
    Is there any other way of verification because I can’t get past this stage

    Reply
  24. I can’t turn my MacBook Pro on, it sounds like it is trying then I just get a White screen with a file sign with a question mark in the middle of it? Can you tell me why to do to get it to start please.

    Reply
  25. I am planning to buy an iphone from the United States. My question is Can i have it repaired here in the Philippines more particularly during the warranty period? The last time i bought an iphone 5s in 2013 and after sometime it had technical problems and so i brought it to Power Mac Center in SM North Edsa and i was told that they can not service my iphone 5s because its serial number is not serviceable in the Philippines. Does it mean that i can only buy an iphone here in the Philippines in order to be serviceable?

    Reply
  26. I am trying to update my Visa card info for my iCloud payment.I have tried 3times, but am not sure it has been successfully received, Y=Thanks for your help.

    Reply
  27. Am purchasing some UC for pubg but it gives a message ! Your transaction is cancelled dut to security risk !

    So what is the problem here and how can i slove it .

    Reply
  28. I change my phone number I’m forget password but code coming on old number have only new number not able to change now number

    Reply
  29. I have a problem with an apple logo which is called bootloop, I watched few videos trying to reboot it, it still doesn’t work.

    Reply
  30. i have an ipad i forgot my password to it as i didnt use if for a long time when i went on it after several months an activation lock came up i knew my icloud email but forgot my password to it, so i went on apple support and they said they would send a verfication to a the number that ended it 2 digits that was connected to my icloud email but i forgot my number as it was my old one. So know its been several months and i havent been on my ipad. what should i do?

    Reply
  31. We purchased a iPhone XS. Where the charger plugged into it got so hot that it actually melted. The phone itself gets so hot that you can’t almost hold it. Also when it charges it seems to warm up and get hot. I haven’t owned almost every iPhone that has been made and none of them have done this. Is there anything you can do to help me with this issue?

    I would prefer to stay with Apple products if I could

    Reply
  32. I live in Panama and bought an I tunes card from amazon . The problem is that I can not redeem it because I have to go to a us store front

    Reply
  33. Is it possible to Face Time from my Apple laptop to someone’s Apple desk top? If so – please send instructions.

    Reply
  34. I have registered the wrong email address on my iPad and now cannot access my account as I can’t read verification code as I have no access to email. How do I remove email address in order to set up to correct email address. I look forward to hearing from you soon.

    Reply
  35. hello i need help im not able to download apps on my iphone7! i keep getting a thing that says this apple id hasnt been used before in itunes store! what is going on?????

    Reply
  36. Thank you Apple for your intervention! Verizon gave us the $700 promo credit, and straightened our billing out. Wouldn’t have happened without you. Thank you again! Rich

    Reply
  37. am using mac OS high siera macbook air 13 inch 2017 processor 1.8 GHz intel core i5
    my charger is broken .my suplier is asking what wattage should be my charger kindly help.

    Reply
  38. Hi there!
    Who you no have region Bosnia and Herzegovina, with capital city Sarajevo, for registry Icloud…
    We must put example City Sarajevo, Country Croatia or another country what is not true….
    Also because that we cant made apple pay account…
    PLEASE HELP US!!!!!!

    Reply
  39. My Apple iPad is not charging right. I have to push up on the chord to get it to charge. Also, when I go to turn it off, it only goes to Siri, it will not turn off. Help!

    Reply
  40. Hey I’m having issue’s with setting up my Apple ID. When I put in my account number it says my card is invalid. Please assist.

    Reply
  41. i have been charged $4.02 for several months, i have not subscribed to it
    APPLE.COM 8001861087 IRL
    please help to clarify and cancel this.

    Reply
  42. Just received an email with a bill for an Apple game I did not order we do not have any Apple devices, and the game was sent to someone in another state that I have so not know. What do I do? I do not have an Apple account.

    Reply
  43. i have a fairly old Mac OS X version 10.6.8 snow leopard. I think my computer is slightly over 10 years old. Its memory is 2 GB 800 MHz DDR2 SD RAM and the Processor Speed is 2066 GHz Intel Core 2 Duo.
    Am i still able to upgrade to the latest OS system like El Capitan. Also, can i add memory.
    What would you suggest?

    Reply
  44. Can you ring me as I’m having a problem with my Apple ID and password and I now got to wait till the 9th of March till I can sort it and I already waited a few days and want something done please

    Reply
  45. Hi,
    my Apple ID email was an official email , and unfortunately i got locked my Apple ID, now i have left the Job and now that email does not exist and all the information top recover my ID is going on that official email.
    i want to contact apple support and change the apple ID email so i could recover my account

    Please help

    Reply
  46. Hi, Am Beejay From Nigesia
    My Iphone 7, Model A1778 Got Stock On Unable To Activate Aften I Erase All Settings On My IPhone
    Any Help Please

    Reply
  47. Hi ,
    I want to change my Appel store from USA to Germany as am living in Germany now , and my account should be 0$ so how I can spend the remaining 0,84$ Balance in my account to change it to Germany , if other way please reply me as soon as possible.
    Thanks

    Reply
  48. HI, My son got my iphone and locked it. Now the displayed message said “connect to itunes” and i can’t open it. Can someone help me fix this problem? whatever it takes to get my iphone back to work again.

    Reply
    • P.S I have a samsung chromebook that i’ve been trying my luck with to unlock my iphone but it’s still not working. please help

      Reply
  49. my iPhone 6s+ will not turn on I have left it on the charger all day and tried clicking the home and on button but it won’t turn on, I need help ASAP I have very important photos on there and need them! Is there a way I can turn my phone on without loosing my photos? Please reply ASAP.

    Reply
  50. I have my iCloud id but I forgot my password when I go to forgot password and recover my password I have given my contact number but now it’s showing the number is wrong so how can I open my I cloud again and I mail for Apple but no reply

    Reply
  51. Has iPhone 6s. Tried to update to IOS 13. Got response: IOS 12.4.1 The software has already been updated. Tried to update via itunes. Received response: This version of the iPhone software (12.4.1) is the latest version.

    Reply
  52. Hey I am Eric from Rwanda
    I want to know how can access Apple iTunes AppStore please. Rwanda is not on the list of countries or regions that matches with any payment. So what can i do? Help please.

    Reply
  53. i lost my icloud account password and when i try to reset it am getting message on screen that it will take 12 days to reset your password, if its true?

    Reply
  54. Don’t bother trying this if your product is older than 1 year and you didn’t purchase extended warranty/support. You’ll be told “It looks like your product is not covered for complimentary technical support”.

    This is unacceptble Apple! I can go into any Genius Bar and the people there are more than happy to help, but to do this I have to drive ~30 mins. Why can’t I just chat to you online???

    It seems to me that if anything, this scenario should be reversed. Live Chat should be easier for you to provide, rather than taking up someone’s time in the store. But ideally, BOTH options should be provided for free, especially when I just have a simple question about the cost for a repair.

    The least you could do is connect me to a support person, let me tell themy my problem AND THEN if it’s something that would take a lot of time and/or effort to diagnose, inform the user that they need to purchase extended support.

    Reply
  55. Sir, I’m having iPhone 7 and I’m facing a problem now a days that when i call someone or someone call me on my cell number , So then they cant hear me clearly or hear me very low. And when i call someone from whats app or any social app so my voice is clear and i also checked my mic by recording my voice in voice memo and it was clear and perfect.
    So help whats wrong?

    Reply
  56. Someone gave me an iPhone 6 which bears the details of the person but the person has forgotten his password how do I use this phone. Please kindly assist me with the password.

    Reply
  57. I need help with my apps on my apple phone. Why do they just pause and play and don’t run. I’m having a lot of problems with this phone.

    Reply
  58. I need to cancel the iTunes account and credit the money that has been taken out of my bank account because I did not agree to the charges

    Reply
  59. Hi
    My siri didn’t work suddenly I don’t know why
    But I checked all things in my phone
    Hey Siri doesn’t work
    And i reset factory my phone and again that didn’t work
    I turned off it more and more

    And when i work with siri that hear me but i cant hear it
    Or that doesn’t do my imperatives

    Reply
  60. I had to change my I phone screen and my password was disabled so I had to flash it, after I entered my I cloud email and password. I received a authentication code and was waiting on 24 hours for two factor authentication code, the phone number I used to do all that is no longer available. I entered a new phone number but up to now I haven’t gotten any message. It keep asking for Apple ID

    Reply
  61. my iPhone cant make or receive calls or works with cellular data say an update is needed but my iPhone 7 is updated already

    Reply
  62. my Mac is not connecting with App Store

    showing error

    An unexpected error occurred while signing in
    the data couldn’t be read because it isn’t the correct formate

    Reply
  63. I had an iphone 7 mobile that two month later my mobil had problem and show no antenna, in IRAN we have not apple support team, a technician fixxed mu iphone and now my mobile antenna is fix,but now I can not use of my old apple ID, please help me

    Reply
  64. Dear Support.

    My boyffriend has a problem with his Iphone 6 and Iphone X ( almost the same ) ID duplaw19@icloud.com

    When he wants to open apps ( any for exaple: instagram phone or bank apps google maps ) the phone not respond, crashed, and stop and exit from the app. We delete the app and put it back again and again, we restart the phones and send back to service and they did not find problem, but there still this problem occur always. We also did what in the support steps but still does not work neither the 6 and the X

    I have also Iphone SE and I did not have any problem.

    Can you check it please, maybe he has problem with apple ID?

    The Iphone 6 is half year old and the X is 2 month old, and we cannot use it and we paid a lot of money…..

    Can you help us please

    Reply
  65. When I got to the part when you would click chat, it didn’t show up for me on my computer or on my phone, I don’t know how to talk to them?

    Reply
  66. I forgot my iPhone password and I restored it but after restoring it with my MacBook. My iPhone is asking me for my icloud to unlock the phone but I don’t know which icloud they are asking for. So, are there anyway that I can unlock it?

    Reply
  67. IPhone is stolen. Not linked with itune. Find my IPhone option is off. Could not login my icloud id. I know my id n password. But they send code on my cell. My cell is stolen how can I provide that code for login . Police demand imei number. I used all way to find that number but no use . Couldn’t contact iPhone support team kindly help me.. plz

    Reply
  68. Hi Can you tell me how to delete iTunes stuff that I have paid for and it comes out my bank every month and I don’t want to anymore and didn’t know I was paying for it until I’ve just looked don’t know how to cancel

    Reply
  69. Apple grrr make device worthless security is overboard won’t allow me to answer security questions activation lock on ipad when they know it’s mine its always been linked to my same phone number

    Reply
  70. How can we contact apple experts for commercializing of a beneficial invention regarding a secure data communication technology in apple company which has been already made as a software production ?

    Reply
  71. How can we contact apple experts for commercializing of a beneficial invention regarding a secure data communication technology in apple company which has been already made as a software production ?

    Reply
  72. I have a 27in iMac with High Sierra. Just logged on and found my 2 columns of icon on the right hand side has gone!
    Can you advise me on how to get them back!

    Reply
  73. i got an iphone 4s from a friend he once used it and forgot the icloud and it is now icloud locked please how do i unlock it guys\ please help.

    Reply
  74. Hi,

    I purchased I phone six from Saudi Arabia yesterday. Then I want to use it in sri lanka in next week.

    What are the settings I should do before I use leave Saudi to use my phone in Sri lanka?

    Regards

    Reply
  75. sir i am getting mail and massage from apple iphone mobile i think they are doing fraud with me they are saying that i have approve demand draft and they are asking for my id and account no can you take any step because they are doing cheat wth the name of apple

    Reply
  76. I lost my ıphone . Its stolen. I can use ‘find my phone’ but I forgot my user name (account name ) . I dont now how I can access to my phone . I need my Icloud name .

    Reply
  77. I lost my ıphone . I can use ‘find my ıphone’ but I forgot my Icloud account name. I cant access my account. Is there any another option ?

    Reply
  78. Hi i reset my iphon when i turn on it and enter appleid i resived a massage”appleid is lucked since i bought appleidcard i havent email adres and i forget security question because i’ve loss my appleidcard
    Now i cant use my iphon
    Please help me i want to use of my iphon

    Reply
    • I reset my iPhone and tried to login but it says my apple id is locked. I tried to unlock it but the recovery e-mail there isn’t mine and my reply to the security questions there aren’t correct, also thephone number there isn’t mine. I am locked out of my iPhone, what do I do?

      Reply
  79. Hi i reset my iphon when i turn on it and enter appleid i resived a massage”appleid is lucked
    But i bout appleidcard i havent email adres and i forget security question because i’ve loss my appleidcard
    Now i cant use my iphon
    Please help me i want to use of my iphon

    Reply
  80. New issue
    I downloaded Scanner Premium (completely free) from Photomynde. However that was a scam. I am now hooked and am not able to delete the download thats was not free at all. This is the second time this company has fooled me into something I do not want. I have tried any way I can to come out of it, but in vain. Please help! Delete everything in connection with that company.

    This is a new issue

    Reply
  81. I downloaded Scanner Premium (completely free) from Photomynde. However that was a scam. I am now hooked and am not able to delete the download thats was not free at all. This is the second time this company has fooled me into something I do not want. I have tried any way I can to come out of it, but in vain. Please help! Delete everything in connection with that company.

    Reply

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