How to Contact Apple Online Live Chat Support Team
If you need help, Apple provides support for its products and services in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.
Please note that if you need hands-on technical support for your iPhone, iPad, Mac, Apple TV, or AirPods, you can get expert advice at the Genius Bar. You can reserve time with a Genius.
I think that the quickest and most convenient way to get answers to your support questions is to chat with Apple. Apple support chat is available 24×7. Please note that live chat is available, although it may not be available in all countries.
See also: Critical Security Warning! Your Mac is Infected…Fix
Apple’s support team can answer any questions that you have about Apple products, hardware (iPhone, iPad, etc.), software (iOS, macOS, FaceTime, Pages, etc.), and services (iCloud, Apple Music, iMessage, etc.).
How to access Apple live chat support
1. Visit Apple’s website: https://www.apple.com.
2. Click Support in the menu bar located top of the screen.
3. Scroll down and click Start now under the Get Support section. This section is in the middle of the page.
4. This will open a new page titled, “Get the support you need.” (You can also directly access this page by clicking getsupport.apple.com). As you can see below, there are a few options available for you. You can use the search field, you can sign in or you can click “choose a product.” The easiest way to find the appropriate support option is to click “choose a product.”
5. Now, choose a product or service. For instance, if you are having problems with your iPhone, click iPhone. If you are having a problem with your Apple ID, click Apple ID. If your Mac is not working, click Mac. If you click the “Show” link, you will see more categories.
After clicking a category, you will see more sub-categories. Each category may have more than one sub-category. Follow sub-categories until you narrow down your problem. If you do not see the specific problem you are having, you can type your own problem under the “Or, tell us in your own words” section and describe your issue. Click Continue.
6. After this, choose how you like to get help. If you want the live chat option, you will have two options depending on your device:
- If you are using an Apple device, such as a Mac or iPhone, tap Message. This will open the Messages app on your device, and then you will start messaging with an Apple specialist.
- If this is not an Apple device, tap Chat. This will open a web-based chat platform, and you will be connected with an Apple support technician.
7. Now, you need to either log in with your Apple ID and password or enter your product’s serial or IMEI number. How do you find your serial number? It is very easy. Let’s say you are having a Mac problem, you can find your Mac’s serial number by going to Apple menu > About This Mac. Or, if you are having an iPhone issue, you can find the serial number by going to Settings > General > About. As you can see in the screenshot above, there is also a call button. If you select this button, you can have Apple support call you.
It may take a few minutes before you talk to a support person. The next available agent will be with you to help you with your issues. Once you are connected, a live chat representative will ask you to describe your problem. After you describe your problem, the representative will do their best to talk you through possible solutions. If your issue could not be solved via chat, you will be presented with the best possible options to resolve your issue.
I have resolved most of my problems via the Apple chat option. However, if you are unable to resolve your requests, there are always other options. As I stated above, Apple offers many options for you to request and receive technical support. For instance, you can call Apple support or visit an Apple store. Do not worry; your issue will be resolved as Apple is committed to helping its customers.
You can also send feedback to Apple (make a suggestion or report a problem). Although Apple may not answer, Apple reads every feedback they receive. Your feedback will help Apple improve your experience in the future.
See also: Amazon Winner, Free Gift Card, Congratulations Scams & How To Stop Them
Article history
- This article was updated on April 14, 2022:
- Broken links have been fixed and details updated.
- Old, outdated screenshots have been changed.
Every time I need to download update a app on my phone it will tell me your account has been blocked on App Store and iTunes
Hello, I am from Iran. Recently, my brother gave me his Apple Watch Series 3 as a gift. The problem I have is that my Apple Watch goes to the update stage but does not install. Charging and internet connection are ok.
What happens if I switch SIM cards before transferring data from iPhone to iPhone?
PDF files on mail not opening , after restart it open only 1 time and after processing to the second file or same one it is not open anymore…
I spoke to one of your agents recently about the message I constantly receive on my laptop telling me my iCloud settings are out of date.
When I try to reset them I can’t as I need to change the email address, this was discussed in my earlier conversation and I was assured that the right email address was registered, this is not so.
Please help
Need to change payment details
For my iCloud
I have a question why do I always get deducted from apple entertainment when I haven’t purchase anything
I have an upgrade to 50GB CLOUD memory, my daughter needs to increase her cloud storage as well but every time I try to add the storage for her it gets to payment method but no actions but Back and doesn’t upgrade. Do I have to upgrade to the 200GB tariff or can we just at the 50GB and if so how??
Many thanks
Mark Grainger
i am extremely unhappy with the 11.2.1 upgrade installation. I worked my butt off to buy your products and i almost have to be a developer or stay up 24 hours for days and go to work to make a simple upgrade to a new firmware. Very dissapointed
Someone please help. I have a minor (7), which wanted me to but them something in the game for 5$ I did it for them, only to fin out about 2 years later they have used over 1000$ over a long period of time. I tried to go the the refund page and i can only get what is about 120$ back, since the others are long time ago.
Can i do anything to get the remaining money back? It really sucks to lose so much if i can get it back somehow.
Hi there they stole my phone it has been two a year old now still can’t find it but I do have the imei number is there any hope ? thank you .
I am looking to cancel my Disney plus gone true my Apple .com bill and it won’t let me cancel it .
I need help resetting my iPhone. I bought it from a friend and some how everything from when it was hers is still connected and I can’t sign out.
We’re getting unwanted sex messages on our calendar… unable to block. Can you delete the calendar app, since we don’t have use for it?
I subscribed for Apple Music at cost of $5.99 and 50 GB at a cost of $0.99 on December 7, 2020. On December 9, 2020 I was charged the same amount for the two subscriptions again within the space of a day. I want to know what is the reason for this
I keep getting a pop up saying cant connect to internet as problem with email go to iCloud preferences I do this but says password not recognised when i click forgot it comes up blanked freezes I have to force quit to get out I do have internet on my mac and phone and iPad
Im unable to change password as when i go to find password it does not recognise me
my iphone 6 battery problem how i fixed that
Hi how do I get notifications on my Apple Watch when someone texts me or calls me. I get notifications from everything but not those.
How come the phone can’t suggest a strong password for each site you log into she would prevent using the same password for multiple sites
I just attempted to call the number listed with a charge to my credit card. There was no live person to talk to… really? Have we gotten that far away from simple customer service?
I was advised to go online and then I could chat with someone. This would be instead of a probably 3 minute phone call to question a charge.
This post will certainly not change anything but honestly cannot believe that I CALLED them and can’t speak to anyone.
why do i have a 9.60 bill from apple explain i do not need money from my account im a senor and 9.60 is alot
How do I stop the 0.99 per month payment plan? I do not need to pay for the 50GB as I am not even using the free 5GB. I cannot stop this payment through this Mac and I have no iPhone at the moment
Log on to this site if you can https://support.apple.com/en-gb/HT202039 and let me know if you manage to get on here to change it. If not then log on to your Apple ID(iCloud account)
I’ve forgotten my Apple ID password and no longer have the phone number.
I have access to the email. what can I do to recover my Apple ID. please kindly advise thank you.
Apparently CHAT doesnt work anymore…just the phone. Does anyone here knows how to erase the OTHER folder??? It takes sooo much space.
I’ve forgotten my Apple ID password and no longer have the phone with the number stated aswell as not having access to the said email what can I do to recover my Apple ID should I log out of Apple …will I loose all pictures and banking apps …Uber I work as a driver which is my living etc please kindly advise thank you.
Hello . For some reason I was signed out of my Apple ID , not my doing & my OLD number is on my two authentication factor I’d & I need to change it & put my new number
I have the same problem. Wondering if you figured it out yet
Hi I have lost only one persons text messaging how do I get it back I did not delete any of it?
Can you HELP
All of sudden Face ID stopped working and now there is ( Face ID is not available
Try later )
Any solution
This is usually a mechanical fault on your iPhone. You will have to take it into an apple store.
I had no idea how to use anything technical and bought an iPad to learn , I set up a outlook email , but want a iCloud account instead and wanted to set up a second account so I can start to slowly switch everything over to iCloud account . I picked my email address and it was accepted, but I didn’t get a verification code. Can any one help please .
WiFi cuts off every 10minutes on new MacBook Pro 2020. Already called Apple representative, but didn’t help. Also where Disc C and disc D are located in MacBook Pro? Getting so upset with MacbookPro purchasing. Paying such an expensive amount for Apple product for not having a proper customer service, couldn’t find customer service number to reach a live human
I have an apple mini iPad I haven’t used in years I took it to best buy to have it disable but now I have I have to activate to my apple account I’d with my email but I don’t remember my password what should I do
I have a 1st Gen. IPad that doesn’t work anymore, so i’m wondering if i were to take it in to an apple store if it would still be poss. to recovor the stuff i have on it & upgrade to a current IPad model?
iTunes has blocked my account so I need to know how to unblock as I want to buy more memory
Re : Action Required – Your recent purchase “Mortal Kombat” on the App Store – Wednesday, 17 June 2020 002:22:21 +3672 (GMT) + Dear Customer,
Your Apple ID, has just been used to purchase Mortal Kombat from the App Store,
on a computer or a device that had never been associated with that Apple ID.
Date: Wednesday, 17 June, 2019
Browser: Chrome
Operating System: 11.4
If you did not make this purchase or you believe an unauthorized person has accessed your account,
Please find the document attached to cancel your purchase without delay.
Sincerely,
AppIe Support
Dear Customer, Your Apple ID, has just been used to purchase Mini Militia – Doodle Army 2 from the App Store, on a computer or a device that had never been associated with that Apple ID. Date: Wednesday, Dec 4, 2019 Browser: Chrome Operating System: 11.4 If you did not make this purchase or you believe an unauthorized person has accessed your account, Please find the document attached to cancel your purchase without delay. Sincerely, AppIe Support
I have not made this purchase and believe it’s spam
I’ve just charged up my daughter’s old ipad and it says that my account has been restricted. When I try to verify, it comes up with the last 2 digits of an old mobile number that I don’t have the details for.
Is there any other way of verification because I can’t get past this stage
I can’t turn my MacBook Pro on, it sounds like it is trying then I just get a White screen with a file sign with a question mark in the middle of it? Can you tell me why to do to get it to start please.
My comcast emails have been lost. Can i get them back
I am planning to buy an iphone from the United States. My question is Can i have it repaired here in the Philippines more particularly during the warranty period? The last time i bought an iphone 5s in 2013 and after sometime it had technical problems and so i brought it to Power Mac Center in SM North Edsa and i was told that they can not service my iphone 5s because its serial number is not serviceable in the Philippines. Does it mean that i can only buy an iphone here in the Philippines in order to be serviceable?
I am trying to update my Visa card info for my iCloud payment.I have tried 3times, but am not sure it has been successfully received, Y=Thanks for your help.
Am purchasing some UC for pubg but it gives a message ! Your transaction is cancelled dut to security risk !
So what is the problem here and how can i slove it .
I change my phone number I’m forget password but code coming on old number have only new number not able to change now number
I have a problem with an apple logo which is called bootloop, I watched few videos trying to reboot it, it still doesn’t work.
My pictures have been deleted from my iPhone can you please let me know how I can get them back?
Did you try iCloud photos??
I can’t login iTunes why?
i have an ipad i forgot my password to it as i didnt use if for a long time when i went on it after several months an activation lock came up i knew my icloud email but forgot my password to it, so i went on apple support and they said they would send a verfication to a the number that ended it 2 digits that was connected to my icloud email but i forgot my number as it was my old one. So know its been several months and i havent been on my ipad. what should i do?
We purchased a iPhone XS. Where the charger plugged into it got so hot that it actually melted. The phone itself gets so hot that you can’t almost hold it. Also when it charges it seems to warm up and get hot. I haven’t owned almost every iPhone that has been made and none of them have done this. Is there anything you can do to help me with this issue?
I would prefer to stay with Apple products if I could
I live in Panama and bought an I tunes card from amazon . The problem is that I can not redeem it because I have to go to a us store front
Is it possible to Face Time from my Apple laptop to someone’s Apple desk top? If so – please send instructions.
I have registered the wrong email address on my iPad and now cannot access my account as I can’t read verification code as I have no access to email. How do I remove email address in order to set up to correct email address. I look forward to hearing from you soon.
you can send the receipt to apple and they will remove all Apple ID from your ipad then you can make a new Apple ID
hello i need help im not able to download apps on my iphone7! i keep getting a thing that says this apple id hasnt been used before in itunes store! what is going on?????
Thank you Apple for your intervention! Verizon gave us the $700 promo credit, and straightened our billing out. Wouldn’t have happened without you. Thank you again! Rich
am using mac OS high siera macbook air 13 inch 2017 processor 1.8 GHz intel core i5
my charger is broken .my suplier is asking what wattage should be my charger kindly help.
what can i do when i forgot icould password and my phone is locked
Hi there!
Who you no have region Bosnia and Herzegovina, with capital city Sarajevo, for registry Icloud…
We must put example City Sarajevo, Country Croatia or another country what is not true….
Also because that we cant made apple pay account…
PLEASE HELP US!!!!!!
Yesterday, my contacts dropped off my iphone6. Is there a wat to retrieve them?
My apple airpod pro case is shining white what could be wrong.
My Apple iPad is not charging right. I have to push up on the chord to get it to charge. Also, when I go to turn it off, it only goes to Siri, it will not turn off. Help!
If using zoom w apple app free are you charge for using zoom
I pay Apple every month for Storage but my Gallery storage nothing
I can’t purchase from the store says it has been disabled also says this in iTunes
Hey I’m having issue’s with setting up my Apple ID. When I put in my account number it says my card is invalid. Please assist.
I had kept my iphone11 for charging after switching it off now after 2-3 i tried to turn it on but it doest.
i have been charged $4.02 for several months, i have not subscribed to it
APPLE.COM 8001861087 IRL
please help to clarify and cancel this.
I’m having a problem with my Apple ID and password and how to recover the Apple ID and password. URGENT..
I accidentally deleted a very important text message on my iPhone. Please help me get the message back.
Just received an email with a bill for an Apple game I did not order we do not have any Apple devices, and the game was sent to someone in another state that I have so not know. What do I do? I do not have an Apple account.
i have a fairly old Mac OS X version 10.6.8 snow leopard. I think my computer is slightly over 10 years old. Its memory is 2 GB 800 MHz DDR2 SD RAM and the Processor Speed is 2066 GHz Intel Core 2 Duo.
Am i still able to upgrade to the latest OS system like El Capitan. Also, can i add memory.
What would you suggest?
Can you ring me as I’m having a problem with my Apple ID and password and I now got to wait till the 9th of March till I can sort it and I already waited a few days and want something done please
I can not chat about my bill, they are allowing a 14 years old charge to my account and putting my account in the red.
Hi,
my Apple ID email was an official email , and unfortunately i got locked my Apple ID, now i have left the Job and now that email does not exist and all the information top recover my ID is going on that official email.
i want to contact apple support and change the apple ID email so i could recover my account
Please help
I forgot both my ID and password, can you help me please
Hi, Am Beejay From Nigesia
My Iphone 7, Model A1778 Got Stock On Unable To Activate Aften I Erase All Settings On My IPhone
Any Help Please
Hi ,
I want to change my Appel store from USA to Germany as am living in Germany now , and my account should be 0$ so how I can spend the remaining 0,84$ Balance in my account to change it to Germany , if other way please reply me as soon as possible.
Thanks
HI, My son got my iphone and locked it. Now the displayed message said “connect to itunes” and i can’t open it. Can someone help me fix this problem? whatever it takes to get my iphone back to work again.
P.S I have a samsung chromebook that i’ve been trying my luck with to unlock my iphone but it’s still not working. please help
Hi I have iPhone 6s+ & I forget my gmail I’d password. Please help me & give salution.
my iPhone 6s+ will not turn on I have left it on the charger all day and tried clicking the home and on button but it won’t turn on, I need help ASAP I have very important photos on there and need them! Is there a way I can turn my phone on without loosing my photos? Please reply ASAP.
I have my iCloud id but I forgot my password when I go to forgot password and recover my password I have given my contact number but now it’s showing the number is wrong so how can I open my I cloud again and I mail for Apple but no reply
Has iPhone 6s. Tried to update to IOS 13. Got response: IOS 12.4.1 The software has already been updated. Tried to update via itunes. Received response: This version of the iPhone software (12.4.1) is the latest version.
Hello I have Iphone XsMax it was locked after wiping it and I’m still on covarage days need your help
My mini ipad has been blocked because I forgot its code.
How can I unblock it?
Hey I am Eric from Rwanda
I want to know how can access Apple iTunes AppStore please. Rwanda is not on the list of countries or regions that matches with any payment. So what can i do? Help please.
i lost my icloud account password and when i try to reset it am getting message on screen that it will take 12 days to reset your password, if its true?
Don’t bother trying this if your product is older than 1 year and you didn’t purchase extended warranty/support. You’ll be told “It looks like your product is not covered for complimentary technical support”.
This is unacceptble Apple! I can go into any Genius Bar and the people there are more than happy to help, but to do this I have to drive ~30 mins. Why can’t I just chat to you online???
It seems to me that if anything, this scenario should be reversed. Live Chat should be easier for you to provide, rather than taking up someone’s time in the store. But ideally, BOTH options should be provided for free, especially when I just have a simple question about the cost for a repair.
The least you could do is connect me to a support person, let me tell themy my problem AND THEN if it’s something that would take a lot of time and/or effort to diagnose, inform the user that they need to purchase extended support.
Sir, I’m having iPhone 7 and I’m facing a problem now a days that when i call someone or someone call me on my cell number , So then they cant hear me clearly or hear me very low. And when i call someone from whats app or any social app so my voice is clear and i also checked my mic by recording my voice in voice memo and it was clear and perfect.
So help whats wrong?
Someone gave me an iPhone 6 which bears the details of the person but the person has forgotten his password how do I use this phone. Please kindly assist me with the password.
I need help with my apps on my apple phone. Why do they just pause and play and don’t run. I’m having a lot of problems with this phone.
I need to cancel the iTunes account and credit the money that has been taken out of my bank account because I did not agree to the charges
Hi
My siri didn’t work suddenly I don’t know why
But I checked all things in my phone
Hey Siri doesn’t work
And i reset factory my phone and again that didn’t work
I turned off it more and more
And when i work with siri that hear me but i cant hear it
Or that doesn’t do my imperatives
I forgot both my ID and password, can you help me please
I really need help on this Apple ID I was try to recover all my photos and contact ect
I had to change my I phone screen and my password was disabled so I had to flash it, after I entered my I cloud email and password. I received a authentication code and was waiting on 24 hours for two factor authentication code, the phone number I used to do all that is no longer available. I entered a new phone number but up to now I haven’t gotten any message. It keep asking for Apple ID
my iPhone cant make or receive calls or works with cellular data say an update is needed but my iPhone 7 is updated already
On Apple Music 3 month free trial won’t recognise my thumb print please help
When syncing and adding music to my iphone all the old unwanted deleted files begin to sync
what do i do when i don’t know my Apple ID? do i come to the Apple store
trying to install is x and when i get to apple id which it takes the id then its says temperory inavalible
Hi I would like your help to buy a new iPhone it is possible you help me
my Mac is not connecting with App Store
showing error
An unexpected error occurred while signing in
the data couldn’t be read because it isn’t the correct formate
I can’t update any apps on my phone as it’s asking for review billing information
I had an iphone 7 mobile that two month later my mobil had problem and show no antenna, in IRAN we have not apple support team, a technician fixxed mu iphone and now my mobile antenna is fix,but now I can not use of my old apple ID, please help me
Hallo,how can I restart my iphone S5,it cant open,I can only receive calls,but cant access it.
Dear Support.
My boyffriend has a problem with his Iphone 6 and Iphone X ( almost the same ) ID [email protected]
When he wants to open apps ( any for exaple: instagram phone or bank apps google maps ) the phone not respond, crashed, and stop and exit from the app. We delete the app and put it back again and again, we restart the phones and send back to service and they did not find problem, but there still this problem occur always. We also did what in the support steps but still does not work neither the 6 and the X
I have also Iphone SE and I did not have any problem.
Can you check it please, maybe he has problem with apple ID?
The Iphone 6 is half year old and the X is 2 month old, and we cannot use it and we paid a lot of money…..
Can you help us please
I forgot my password
Password or not, game over my friend, don’t use apple
I need help, i redeemed a single USD200 itunes card into my itunes ID. now its showing unavailable. What should i do?
When I got to the part when you would click chat, it didn’t show up for me on my computer or on my phone, I don’t know how to talk to them?
I forgot my iPhone password and I restored it but after restoring it with my MacBook. My iPhone is asking me for my icloud to unlock the phone but I don’t know which icloud they are asking for. So, are there anyway that I can unlock it?
How do you get the chat option when “chat” is not listed under “How would you like to get help?”
IPhone is stolen. Not linked with itune. Find my IPhone option is off. Could not login my icloud id. I know my id n password. But they send code on my cell. My cell is stolen how can I provide that code for login . Police demand imei number. I used all way to find that number but no use . Couldn’t contact iPhone support team kindly help me.. plz
Hi Can you tell me how to delete iTunes stuff that I have paid for and it comes out my bank every month and I don’t want to anymore and didn’t know I was paying for it until I’ve just looked don’t know how to cancel
My I phone 5c is disabled how i can restart ?
Apple grrr make device worthless security is overboard won’t allow me to answer security questions activation lock on ipad when they know it’s mine its always been linked to my same phone number
My do not disturb isn’t working why
People watching me on my iPhone camera
My icloud full
I bought iTunes and it says not activated, what am I going to do.
How can we contact apple experts for commercializing of a beneficial invention regarding a secure data communication technology in apple company which has been already made as a software production ?
How can we contact apple experts for commercializing of a beneficial invention regarding a secure data communication technology in apple company which has been already made as a software production ?
I have a 27in iMac with High Sierra. Just logged on and found my 2 columns of icon on the right hand side has gone!
Can you advise me on how to get them back!
is there any way of getting rid of Mac Keeper?
i got an iphone 4s from a friend he once used it and forgot the icloud and it is now icloud locked please how do i unlock it guys\ please help.
Help with hotspot
Hi,
I purchased I phone six from Saudi Arabia yesterday. Then I want to use it in sri lanka in next week.
What are the settings I should do before I use leave Saudi to use my phone in Sri lanka?
Regards
sir i am getting mail and massage from apple iphone mobile i think they are doing fraud with me they are saying that i have approve demand draft and they are asking for my id and account no can you take any step because they are doing cheat wth the name of apple
I lost my ıphone . Its stolen. I can use ‘find my phone’ but I forgot my user name (account name ) . I dont now how I can access to my phone . I need my Icloud name .
I lost my ıphone . I can use ‘find my ıphone’ but I forgot my Icloud account name. I cant access my account. Is there any another option ?
Hi i reset my iphon when i turn on it and enter appleid i resived a massage”appleid is lucked since i bought appleidcard i havent email adres and i forget security question because i’ve loss my appleidcard
Now i cant use my iphon
Please help me i want to use of my iphon
I reset my iPhone and tried to login but it says my apple id is locked. I tried to unlock it but the recovery e-mail there isn’t mine and my reply to the security questions there aren’t correct, also thephone number there isn’t mine. I am locked out of my iPhone, what do I do?
I have the same problem! Any luck with help and how did you fix it? Thanks!
I have the exact same problem
Hi i reset my iphon when i turn on it and enter appleid i resived a massage”appleid is lucked
But i bout appleidcard i havent email adres and i forget security question because i’ve loss my appleidcard
Now i cant use my iphon
Please help me i want to use of my iphon
Please I have the exact same problem
New issue
I downloaded Scanner Premium (completely free) from Photomynde. However that was a scam. I am now hooked and am not able to delete the download thats was not free at all. This is the second time this company has fooled me into something I do not want. I have tried any way I can to come out of it, but in vain. Please help! Delete everything in connection with that company.
This is a new issue
I downloaded Scanner Premium (completely free) from Photomynde. However that was a scam. I am now hooked and am not able to delete the download thats was not free at all. This is the second time this company has fooled me into something I do not want. I have tried any way I can to come out of it, but in vain. Please help! Delete everything in connection with that company.
Can you fix a iPad glass top and how much will it cost
I can’t get on my iTunes and Apple ID thank you Diane
My account have been disabled in appp store and itunes…….
Hi I have a iPhone 7 and it keep telling me I have no service can u tell me what happen pls
Off it and take out sim and put sim back and restart again