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  1. I don’t have the option for “File>New Image”…the toolbar just says “Language Chooser” instead of “Disk Utility” even though the Disk Utility window is open.

  2. 5 years later … & you’re still helping people save their files globally. Who knew then that the world would collectively be operating virtually or remote due to a worldwide pandemic. This post is even more crucial x useful today. Thank you !

  3. How do I know that it backed up successfully? The progress bar is no longer on the screen but it didn’t give me any messages one way or the other.

    1. if you haven’t found the solution. press down the option key when it starts will give you the choice of boot media.

  4. My 2012 MacMini stops partway through booting up. It won’t boot into the Recovery mode either. I was able to transfer files, (hope I got all I want) so now it’s time to erase and reinstall the system. I would like to put Lion on it. What is the chance that it still won’t boot? And how do I put Lion on it? It did come with Lion on it and had El Capitan when it died. With Lion, my old scanner will work. Of course with the Mac minis each will need a display.

    Meanwhile I bought and have been using a slightly newer Mac mini. Thank goodness for Time Machine.

  5. I’ve managed to create images from folders and saved them to an external hard drive. When I transfer it to another mac and try to mount those dmg files, it says there is an error mounting. Has anyone encountered this issue and resolved it? Many thanks.

  6. I’m not sure if this questions has been asked, but what if “Macintosh HD” is grayed out? I can click on it and go to File and New Image but Image from “Macintosh HD” is grayed out and I cannot click on it. I can click on Blank Image… and Image from Folder. Is there anything that can be done to back up my Mac from here? I was in the process of trying to back it up to my external hard drive when it froze and shut down. I’m desperate to retrieve my photos.

    1. I found this info on another thread and it worked for me to get past the “greyed” out part:
      “Go to the “View” menu and “Show all devices”. Does that fix the problem?
      Modern versions of macOS can have very complex file system arrangements. The new disk utility tries to hide that by just showing volumes by default.”

  7. I am having the problem as everyone here. I have followed the visual instructions at the begining of thid thread. Everything works until I have the choice of “Selecting the Disk” I want to back up, such as Macintosh HD. My Macintosh HD choice is greyed out, but I click on “Save As” anyway. I get to the box to choose where to “save to”, choose my seagate external, but then the save option grays out. HELP!!!

    1. What work for me is that: I put a new external disk in my Mac and from recovery mode I chose reinstall Mac OS X. In the option where to reinstall it I chose the new external disk. (To work all these you have to be connected to internet in the recovery mode). You follow the steps and it starts installing. After a while it asks if you want to transfer files from another mac or if it is a knew one. You choose to transfer from other Mac and you choose from your hard disk that couldn’t boot (probably Macintosh HD). You are able to choose also what files you want to transfer. I chose all options. It takes a while, you have to be patient. After that my Mac boot from the external disk and I had all my files, pictures, docs etc. I hope I helped.

      1. I followed these instructions also… before I could transfer my files I had to format external HD as Mac Journaled drive, then formatted as exFat, then formatted it as Mac journaled drive again. Finally, MacOS was able to be installed on my external HD & I transferred all my files when prompted. I was able to use my external HD as startup
        Disk so I could delete files from my MacBook since it was full. Even though I deleted 70GBs of data, my Mac still didn’t boot. I broke down & contacted apple support… after 4 1/2 hrs of troubleshooting including installing malwarebytes, my Mac is back in business! Thank you all for this blog it helped a lot!!

  8. How do I unlock my WD external hard drive in Mac recovery mode if it’s lock with a password? Thanks!

  9. I’ve followed all of the steps successfully, but when I select my external hard drive and click save, I get an error message that says I don’t have permission to write to that location. Any advice?

  10. when i tried to do it as it described. i have a message says ” You do not have permission to write to the location you have selected ‘ even i selected an external hard drive with huge space .

      1. I had the same issue, but I realized what I did wrong. When I was selecting the file I wanted to copy (Macintosh HD) to the external drive, I renamed the “Macintosh HD” to “iMac backup 2019”. It allowed me to continue to the next step which is to select where I’d like to write the image to, but when I started to write the image, it said I did not have permission. The solution is to leave the name field as-is… DON’T RENAME THE FILE

  11. I’m getting “Operation failed: Input/output error”, when attempting to backup to external drive. Suggestions appreciated. Thanks

  12. Hi,

    My MacBook isn’t starting and following the above steps, it starts creating Disk Image from “Macintosh HD” but after a while it stop-
    Operation failed: File too large.
    The told Macintosh size is 227 Gbs needs to back up and I have over 600Gbs left in the external drive using for back-up but its keep on happening again and again.
    Appreciate if someone can suggest.

  13. After trying all the options and still getting errors (could not back up), I grabbed an empty external hard drive, booted into recovery HD, and then used the disc utility to format the hard drive as Mac Journaled drive. Next: Exit the Disk Utility, and click on Install New macOS. Install the macOS to your external hard drive and boot from it. Now you can see your original HD as a secondary drive and back up all the files you need.

  14. Thanks for the advice! What should I do if my MacBook won’t turn on at all (not in recovery mode, safe mode, or anything else)? I’ve already tried a power cycle and resetting the SMC and PRAM. Thanks!

  15. Thank you, it also worked for me.
    At the begin, it’s better to erase your external hard drive and change its format to “ExFAT” format. It’s one of those HD formats that the OS gives the permission to transfer big files (like this image file). After created image file(backup), you could erase your internal Mac hard drive or find a solution for the startup/boot issues without worry about losing your data 😉

  16. Used these instructions to back up to an external hard drive. Worked just fine, except it did not backup the user library folder for mail which is the one I needed the most.

    1. Hi Larry
      Can you please show me the process. I am really battling here and petrified to loose all the stuff on the Pro. Thank you!

  17. Is this the same as making a Time Machine backup? In other words, when the backup is done, will I be able to restore the Mac using what was just backed up on the removable hard drive…just like restoring from a Time Machine backup?

  18. When trying to create a backup it keeps coming up with “Unable to create “Macintosh HD.” (Input/output error).
    I have re formatted the external drive I am trying to back up to so there is nothing on it. Any ideas of what I can do?

  19. Thanks it worked for me. To save my data from Mac, I needed to format my external harddisk (formated in a windows and Mac) to use it on Mac I needed to erase the external disk on Mac. After this It was possible to save my data from HD.
    Then I erase my HD Mac. i restarted the Mac, got error 61. Restarted (command +R) disk utility, install Mac Os. installed from Internet the Mac again.

  20. I tied this procedure but after I hit save I get the message Unable to create “Macintosh HD” (Resource busy)

    1. Were you every able to find a solution? I’m getting the same error message “status 16: resource busy”.

      Insights appreciated!

    2. You need to format your external drive to exFat in order for it to work. Once you do that, you won’t have that issue.

  21. I set the backup going and a progress bar appeared and seemed to be working. I left it going and returned to find iMac seemingly asleep, mouse movement woke it, but to a blank dark grey screen. The external drive is showing no activity (no flashing activity light) and neither mac or external drive can be heard spinning up/writing data.

    Is it safe to assume the blank screen is it complete?

  22. I have a late 2009 re-furbished MacBook Pro that cant gets past the grey screen of death for more than a minute before shutting down. I believe it’s a hard drive crash. But I didn’t get a chance to back up the HD so now I’m wondering if simply replacing the HD will suffice? What to do about the OS?

  23. It shows error code 3 while it is reading disk and a message saying the operation can’t be completed. Operation failed with status 2.

  24. this worked for me. thanks!

    wasnt able to recover the applications but all my files have been spared from being deleted into oblivion.

  25. I am wondering why are we taking the Image from our Macintosh HD as “compressed” rather then “read/write”. In “compressed” case can i reach my files using this external harddisk mounted to another mac?

    Many thanks

    1. I have the same question. Plus my 250gb hard drive is only shown as under a gig on the external drive. Is that because it’s compressed?

  26. I keep getting error -61
    How do I safely back up all my files without erasing my external drive or my Mac?

    1. Hey Bats,

      Did you manage to back up all your files? I tried but keep h=getting the error 61. I’m stuck on that part.

  27. i read in the above that if there are existing files in the external drive then those files will get erased using this solution, could someone please help reconfirm?
    If so, that means I need a blank/new external drive?

      1. Doesn’t it just save the disk image to the external drive? It’s a save dialogue box that pops up when I do it, where I choose a location. That doesn’t suggest an erasing of the drive. Can someone confirm this?

  28. I have a this situation and making a “Compressed Image” and how can i restore this image after i have reinstalled Mac OSX? Will this Image taking also backup of my pictures?

  29. HELP! my computer says “you do not have permission to write to the location you have selected” I am trying to copy my hard drive to the external one! i have all my files and desperately need help downloading!!!!

    1. Just wondering if you found a solution? Mine is doing the same. I’m about ready to throw it out the window!! Thanks

    2. Be sure to select your external hard drive and not the OS X Base System shown in the picture. It says to select your external drive, but it does not show that happening in the picture, which confused me at first until I started from the beginning and followed the words rather than the pictures. Hope that helps! Mine won’t boot either, so Genius Bar for me tomorrow and fingers crossed that my new TB external hard drive will save the entire image. So far, so good! Otherwise, I have lost a year since my last back up.

      1. What happens if you don’t change the OS X Base System. I think I may have forgot to change it but the image copy did not fully go through, and now my drive won’t mount in recovery mode.

      2. It doesn’t show my external hard drive in the “where” portion of the “File” then “New Image” then “Image from Macintosh HD”. Not sure what to do next?

    3. The hard drive is not MAC readable . You need to get a FAT 32 drive . Howeve if you have big files you might need another MAC to re format the External drive to a different format

  30. I have a few problems with my laptop. First it won’t reboot so I have tried to do the utilities screen. I am able to make it to the first steps lists above. As I select the macintosh file and try to press for the new image it won’t allow me to have a backup option. I am able to press open disk image which allows me to see all the files and folders on the laptop.under the first aid tab I have tried to verify the disk and the other one that is listed on the bottom right corner. When I am in the open disk image incan plug in my memory drive that i want to backup the laptop onto but I can’t copy the folder and move them to the memory drive. Is there any other way that i can back up my laptop when I don’t have the option where I don’t need to go to file> new image?

  31. Looks like a great solution. Is the external harddrive where the image will be saved erased with starting backing up the image? My external harddrive is huge therefore I also have other files on it that I do not want to delete. Thanks for any feedback!

    1. Hey did you ever get the answer to your question about erasure of drive if you made an image in a drive that has information on it already?

  32. Hi, my MacBook said unable to create images. What should i do? I haven’t done any backup recently. And my MacBook just suddenly can’t boot?

  33. I’m having the same issue as Kendra. The Mac won’t boot–in safe mode, with the reset options, with PRAM reset, with cntl-option-cud-power– it still does the same thing. It comes, logo appears, the progress bar appears and gets hung halfway. After a bit, the screen goes to white and then it shuts down. Occasionally it will try to reboot but hangs again. Have Yosemite and keep it updated. Very frustrating to see this question not answered.

      1. Hello Jan! I am encountering the Exact same symptoms. Did you locate/solve the problem?
        With regards

        1. Have encountered this problem – it ended up being a faulty logic board. The HDD itself was fine. Problem was on a 2015 iMac and it cost AUD$900 to replace. booted perfectly, and has remained operational since December 2017.

  34. Backing up my mac doesn’t seem like it’s hard to do. I’ve made the mistake of not backing up the hard drive and ended up losing a lot of file and data for my research class. It seems like now a days that doing something like this is essential.

  35. I am trying to backup my Mac using this process for the past 1 week. Every time I reach the last step “save” , the Mac gets stuck on the screen that says “creating image”. I have kept it for hours assuming that the back up would take a long time but it never gets past that screen. Is this an issue or just it taking a long time ? Should I be more patient ?

    1. I’m with Dee, here. I have tried many things. This solution looks the most promising. Thanks for the article. But “Creating Image…” dialogue box just sits at “Copying…” and no movement on the progress bar. Any suggestions?

      1. I’m stuck on the same ‘Preparing Image’ ‘Reading Whole Disk’ with no movement on the progress bar.

        Is this still creating the image in question?


    1. The above instructions answers your question. Because your computer will not boot, you start it in Recovery Mode by pressing Command + R.

      1. It does not answer Kendra’s question. She’s asking how, once system image is created, do you use that image to restore computer?

        1. Kendra was not, actually, asking that; the answer to her question is indeed “You use Disk Utility by booting with Command+R, or Option.”

          The answer to “how do you restore from the saved image” is different, but also documented above, apparently Migration Assistant, in the newly installed OS, knows how to read those images.

          1. No, that was not the answer to my question. But thanks, anyways… I figured it out. The actual answer was to “plug it in.”

          2. Hi Kendra, do you set a password for your external hard drive? Mine needs the password to unlock the drive which I am not sure how.

          3. Why do you feel confident about things you put so little effort into? Seriously.

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