macReports

Apple iOS Mac OS X Reports , Help and News

  • How to
  • News
  • Not working?
  • Tips and Tricks
  • Guides
You are here: Home / Not working? / iPhone Virus Warning, Is It Real? Fix

iPhone Virus Warning, Is It Real? Fix

Last updated on June 3, 2020 By Serhat Kurt 5 Comments

You see a virus warning message on your iPhone saying your device is infected and requires cleaning. And you are wondering if your iPhone has a virus. Then you are further asking yourself if your device is infected with malware or a malicious app or if your data is safe. Obviously, this warning would cause anyone alarm. This article describes what you can do when you experience this.

See also: How To Prevent Viruses And Other Malware On Your Mac

Almost always, iPhone users only see fake virus warning messages and this always occurs when they’re using the web browser to visit a malicious website.

The message may say something like:

Your Apple iPhone is infected by (6) viruses. If not resolved immediately, the virus will crash your cell phone, damage the SIM card, and delete all your contracts. Follow the instructions below to remove the virus.
iPhone is infected by viruses.

Or, the message may say:

Virus Warning! Your Apple iPhone has been infected with potential virus! Click the OK button to scan your phone now. 

As you can see, the messages consist of two main elements:

  1. Your device is infected with a virus.
  2. You are invited to follow instructions (tap OK, run a scan, call a number, etc) to remove it. Some of the messages may also say to call a number to fix this problem.

Likewise, Mac users are similarly targetted:

  • Mac: Your System Is Infected With (3) Viruses, Fix

First of all, it is important to mention that viruses are a type of malware designed to cause harm. However, it is highly likely that the message you see is not real because iOS malware is very rare unless your iPhone has been jailbroken. Jailbroken devices become vulnerable to viruses. Jailbreaking involves removing Apple’s iOS restrictions. Most people do not have jailbroken iPhones.

See also: Why iPhone says Spam Risk.

Almost always these iPhone virus warnings are scams. Scammers often use a lot of tactics to deceive people and this is one of them. This type of scams involves threatening people with a non-existent computer virus. And it is highly likely that you are getting this message because a bad web site you visit opens this pop-up message. And it is really difficult to close this pop-up. Some of them may seem like pop-ups but they are not. They are sometimes web pages that look like pop-ups. You may experience that this message takes over Safari. But do not start panicking.

There are many different types scams:

  • Phishing for Apple ID Accounts: Scam Emails and Texts

How to fix

Here is how you can resolve this problem. Please follow the steps below in this order:

1. Do not do the whatever the message is saying:

  • Do not tap any button. Do not tap anywhere. Do not even tap a button saying “Close”. They are fake buttons they are not iOS buttons.
  • Do not call any number. The warning may say “Apple Support” or “Technical Support”. Do not believe it.
  • Never enter personal information.
  • Do not pay anyone or send payment anywhere.

2. Force close Safari. Here is how:

  • If you are using an iPhone X or later: Go to your Home screen and swipe up from the bottom of the screen. This will open the app switcher. Find Safari (you can swipe left or right) then swipe up on Safari to close it.
  • If you are using an iPhone 8 or earlier: Double press the Home button to open the app switcher. Swipe up on Safari to close it.

3. Turn on Airplane Mode on your iPhone (Settings > Airplane Mode). Doing so will allow you to fully reset Safari. This may be required.

4. Open Safari and tap and hold the tabs icon from the toolbar. Then select Close All Tabs.

Safari Tabs

5. Now on your iPhone, go to Settings > Safari. Scroll down and tap Clear History and Website Data.

Clear History and Website Data

6. Now turn off Airplane Mode. Now open Safari and test.

How to prevent

There are simple tips you can implement to stop it from happening again:

  • Go to Settings Safari and then turn on Block Pop-ups.
  • Go to Settings Safari and now turn on Fraudulent Website Warning.
  • Keep your phone updated. You can easily check for updates by going to Settings > General > Software Update. And if there is an update available, follow the onscreen instructions to download and install the update.

See also: Amazon Winner, Free Gift Card, Congratulations Scams & How To Stop Them

Filed Under: Not working? Tagged With: Virus

Comments

  1. Kevin Horner says

    December 10, 2020 at 2:52 pm

    Excellent information. Got a “Trojan” message and what looked like an “Apple” warning directing me to the App Store. Followed your instructions and problem solved.

    Reply
  2. mich says

    November 16, 2020 at 7:48 am

    i got this notification about 30 mins ago. i pressed the ‘OK’ pop up notification, but unlike others, as far as i can remember it didn’t redirect me to app store. it left me with thhe ‘install & remove malware’ button. after i read this, i restarted my phone and then delete all apps that i’ve been using since 2 days ago ( cause i thought that’s the reason why my phone got viruses ) and then i went to settings and clear my safari history, cleared all background apps and restarted it again. am i good? please reply πŸ™πŸ˜”.

    Reply
  3. Erica says

    October 20, 2020 at 1:28 pm

    Thanks so much for your advice- this came up on my iphone and I did not know what to do so I followed your instructions and the scary situation was resolved! Erica

    Reply
  4. tracey brisbin says

    October 18, 2020 at 12:49 am

    what do you do if you followed the instructions and download the virus program?

    Reply
  5. Jami Duvall says

    October 14, 2020 at 10:32 pm

    Thanks. Very straightforward and easy to follow.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Follow us

  • Facebook
  • RSS
  • Twitter

Got a tip for us? Email us.

Latest Posts

How to Boot in Single-user Mode or Verbose Mode in macOS

Unable to Load: An Error Occurred While Loading a Higher Quality Version of this Photo or Video, Fix

How to Use Apple Watch to Track your Sleep

How to get AirPods Pro with Static, Crackling Replaced for Free

How to Fix Keyboard Lag on Mac

Pages

  • About macReports
  • Contact Us
  • Privacy Statement
  • Terms of Use

Tags

AirPods Apple Car Apple Company Apple ID Apple Music Apple Pay Apple TV Apple Watch Apps App Store Backup Black Screen Bluetooth Catalina FaceTime iCloud iMessage iMessages iMovie iOS iOS 14 iPad iPhone iTunes Keyboard Mac Mac Battery MacBook macOS macOS Big Sur Mail Mail App Messages Music Notifications PDF Photos Safari screenshot Siri Spotlight Search Update Wi-Fi Windows YouTube

Search macReports

Categories:

  • Guides
  • How to
  • News
  • Not working?
  • Tips and Tricks

About macReports:

This website is founded by Serhat Kurt. He worked as a Senior Technology Director.Β He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University.

Stacey Butler

Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana.

 

This website is not affiliated with Apple.

Copyright © 2021 / macReports

This website uses cookies. By navigating around this site you consent to cookies being stored on your machine.Accept