Messages in iCloud Not Available, iCloud and iMessage Do Not Match, How to Fix

Sometimes you may see this error message on one of your Apple devices, including iPad, iPhone or Mac. Below is the screenshot you may see. The error message says, “Messages in iCloud is not available because iCloud and iMessage accounts are different.” This error message indicates that syncing is not working as expected. This may occur if you are using multiple Apple IDs on your iPhone, iPad or Mac. But the good news is that the fix is very simple. I will explain below how you can fix this on your iPhone, iPad or Mac.

iMessage and iCloud error popup message

The fix involves ensuring that you are using the same Apple ID in iCloud settings and in iMessages. Here is how you can do this on your devices.

Fix the iMessage and iCloud not matching problem on iPhone or iPad

  1. Tap Settings > Your Name, and you will see your Apple ID under your name. Take a note of this Apple ID. As you can see in the screenshot below, your Apple ID will appear in the area where I put a text saying, macReports.
Apple ID in iCloud Settings
  1. Now we will check the iMessage Apple ID. On your device go to Settings > Messages > Send & Receive. Find your Apple ID. It is located at the bottom, and it may be a little difficult to find because it is smaller. Ensure that your Apple ID emails match.
iMessage Apple ID
  1. If you see different Apple ID emails, then sign out and sign in again using the same Apple ID. To sign out of iMessage, again go to Settings > Messages > Send & Receive and tap your Apple ID, and then select Sign Out.

Fix the iMessage and iCloud sync problem on Mac

If you see this message on your Mac, here is what you can do:

  1. Click the Apple  menu and go to System Preferences > Apple ID. Find your Apple ID, which is located on the left side of the window, under your name.
Apple ID Mac
  1. Now open the Messages app on your Mac. Click on Messages in the menu bar at the top of your screen and select Preferences. Now click the iMessage tab. Find your Apple ID. Are your iMessage Apple ID and iCloud Apple ID the same? If not, sign out of iMessage; click the Sign Out button.
iMessage on Mac

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Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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