Wi-Fi calling lets you make or receive a phone call over an active Wi-Fi connection. Wi-Fi calling uses a high speed internet Wi-Fi connection. If you are in an area with poor cellular coverage, you will probably find this feature very helpful.
Wi-Fi calling offers many benefits:
- It is available at no additional charge
- You will be able to use your phone number to receive and make calls.
- Wi-Fi calling to USA numbers are free, even if you are not in the USA.
- If your carrier supports Wi-Fi calling on iCloud connected devices, you can add your other devices (your Mac, iPad etc).
Wi-Fi calling is not working for you? This article explains what you can do if you can’t turn on or use Wi-Fi Calling.
See also: Instant Hotspot Not Working? Fix
The first thing to do is to make sure that make sure that your cellular carrier offers the Wi-Fi Calling feature. For example, currently, the following carriers support this in the USA:
- Alaska GCI
- Appalachian Wireless
- C Sprire
- Consumer Cellular
- Family Mobile
- Metro by T-Mobile
- Mint Mobile
- Simple Mobile
- Sprint Wireless
- T-Mobile USA
- TracFone / Straight Talk
- Ultra Mobile
- Verizon Wireless
- Xfinity Mobile
If you want to know if your carrier supports this or not, you may contact your carrier or check this Apple document.
Furthermore, please make sure that your Wi-Fi connection is fast enough. Low bandwidth may affect call quality. Also make sure that your router is turned on and you are not far from it.
What to do if you’re having trouble using Wi-Fi Calling:
Please try each step until your issue is resolved.
- Make sure that Wi-Fi calling is enabled on your iPhone. You can check this by going to Settings > Phone > Wi-Fi Calling.
- Restart your phone, you can restart your phone by going to Settings > General> Shut Down. Then turn on your device. It is also good idea to restart your modem and router.
- Disable Wi-Fi Calling, wait a few seconds and then enable again by going to Settings > Phone > Wi-Fi Calling.
- Update your carrier settings by going to Settings > General > About. If there is an update available, you will see an option to update.
- Reset network settings by going to Settings > General > Reset and tap Reset Network Settings. Note that resetting this will delete your network settings like your saved Wi-Fi passwords etc.
- Update your iPhone to the latest version of the iOS software. You can do that easily by going to Settings > General > Software Update.
- Turn on airplane mode and wait a few seconds and then turn if off by going to Settings > Airplane Mode.
If you are still having problems, you may want to contact Apple.