Some users have reported that they are unable to view recent phone calls (calls they have received or made) and/or missed calls because their devices are not showing their recent call history.
Your iPhone records all calls. Your call history, also called recent calls, has two viewing options: All (outgoing and incoming calls) and Missed. The call history section allows you to see a list of people (your contacts and other numbers) who have called you.
If you cannot see your call history, there are a few fixes that you may try. This problem can be very frustrating because, for instance, if you cannot see your missed calls, you do not know who called and you will not be able to return the call.
Please note that you can see the 100 most recent calls and groups. Also note that some recent calls and missed calls can be grouped if they are from the same person or number.
See also: iPhone: How To Block “No Caller ID” Calls
- Restart your iPhone: Try this first. Simply restart your device to fix this problem. This is a very simple process. You can shut down your device by going to Settings > General > Shut Down. You can also power off your iPhone by (a) (if it is an iPhone X) pressing and holding the side and one of the volume buttons (up or down); (b) (if it is another iPhone models) pressing and holding the side button.
- Force close the Phone app and restart: You can close the Phone app and restart again. Do not worry, this will not delete anything. Here is how:
- iPhone X: Unlock your device and swipe up. Now you will see the most recently used apps. Find the Phone app, and touch and hold the up and press the red minus (-) icon to close. Then tap the Phone icon and open the Phone app.
- iPhone 8 and earlier models: Double press the home button. Then find the Phone app and swipe up on the Phone app card to close it.
- iPhone X: Unlock your device and swipe up. Now you will see the most recently used apps. Find the Phone app, and touch and hold the up and press the red minus (-) icon to close. Then tap the Phone icon and open the Phone app.
- Update your iPhone: A new update may be available. Check for updates and make sure that your iPhone has the latest version of the iOS software. If not, a new update may fix this problem. You can easily update your iPhone wirelessly. On your iPhone, go to Settings > General > Software Update.
- Disable and enable Cellular: On your iPhone, tap Settings > Cellular and toggle off Cellular Data wait several seconds, and turn it back on.
- Enable and disable Airplane Mode: On your iPhone, go to Settings and turn on Airplane mode and wait several seconds and turn it off again.
- Reset network settings: On your iPhone, go to Settings > General > Settings and then tap Reset Network Settings (you may have to enter your passcode). Note that resetting your network settings will erase your network settings like your Wi-Fi passwords etc.
If you are still having issues, you may want to contact Apple support. Note that Apple also offers live chat support.
Taniya says
August 7, 2018 at 8:34 pmGo to notification-> phone-> allow notifications. Problem fixed
DeShaun says
September 4, 2018 at 11:16 pmSorry doesn’t work.
Susan says
September 6, 2018 at 11:49 pmMy problem is different. All my recents disappeared before 8/24/18. I did not erase them. I do have the ones from 8/24/18 onwards.
Ankit says
October 9, 2018 at 7:54 amhttps://www.quora.com/How-many-calls-can-the-iPhone-keep-in-its-call-history-and-how-can-that-be-increased
Hello Susan, go through the above link, everything is explained
Avril says
January 6, 2019 at 10:05 amI have been trying to get my recents on my iPhone
Then I realised above recents there are two things one all/the other missed
I tapped all and all missed recents came on iPhone .
Kim says
February 26, 2019 at 3:06 amThis just worked on mine! THANK YOU SOO MUCH!!!!
Janet E. Wallace says
March 14, 2019 at 3:43 amDoesn’t work for me. iPhone 7 Plus, iOS 12.1.4
Ginny says
May 3, 2019 at 1:03 amThank you, Avril! Don’t know how I missed that.
Jahk says
September 22, 2018 at 11:12 pmRecents are no longer recorded, but since about the same time, end of August.
jahk says
September 22, 2018 at 11:19 pm“Restart your iPhone:”
Solved the problem,
Thank You!
Mike Robison says
October 4, 2018 at 10:01 pmTried all the suggestions and nothing seems to work.
Janet E. Wallace says
March 14, 2019 at 3:45 amSame here. Guess that means I have to contact Apple support.
Stevie G. says
October 8, 2018 at 3:34 pmThank you! Restarting my phone did the trick! Now…on to my next problem.
Kim says
October 14, 2018 at 11:23 pmNothing worked for me. All recent calls gone. Screen is blank, can’t even get keypad to dial a phone number. Contacts button is gone too! Now what???
armways says
October 30, 2018 at 6:36 pmI tried all above nothing works Any idea.
Whitegold says
February 10, 2019 at 2:29 pmDelete all previous calls logs
Then restart
The fresh call logs will be in order
armways says
October 30, 2018 at 6:53 pmIt’s showing call logs but it’s not in order as before. Please wipe down call logs you can see from list in some places. Thanks.
armwayss says
October 30, 2018 at 6:53 pmIt’s showing call logs but it’s not in order as before. Please wipe down call logs you can see from list in some places. Thanks.
Kashinath says
November 10, 2018 at 8:54 amMy call data incoming and out going and missed calls data is not shown
AG says
November 16, 2018 at 12:39 amWe all are facing the same problem call log not getting displaced , but has anyone got any solution to this ??
Rajasekhar Pillari says
November 27, 2018 at 5:55 amRestarting Phone worked for me. Thanks
Tamara Palmer says
December 10, 2018 at 6:16 pmCannot get call history, including most recent.
tp says
December 18, 2018 at 10:00 pmi just spoke to someone on the phone and now their number is not showing up in recent call histroy, what do i do? i tried all the tricks listed above
Hahj says
December 21, 2018 at 12:03 pmMe too. Ios 12 don’t save recent call. 6s at Dec 2018 . I hate apple !!
Michael Sketchley says
December 27, 2018 at 9:19 pmMe too did you find a fix
LS says
January 16, 2019 at 4:36 amDon’t try anything , my 3 iphone ( XS max , 2 iPhone 7 Plus have the same problems . This is apple software .
Shaden says
January 18, 2019 at 10:26 amRestarting/ resetting the phone solves the issue only temporarily..
I opened a case with Apple by Nov, still unsolved until this minute..
I even recorded them actually making a test call, but they denied to replace the phone (XS) since it’s not functional and It affected my work and life in general.
The advisor was rude and said we won’t replace your phone!
Correct me if I’m wrong, we are entitled to fully functional phones and deserve to get the issue fixed especially that it’s within the 1 year warranty..
Apple got the worst after care service ever.
Guys if you want us to start a hashtag on Twitter to make them understand our issue, count me in !
#FixorReplace
Ekta Jhaveri says
January 28, 2019 at 9:38 amI have already tweeted! It would be better if all of us raise our concerns publicly !
Sajjad Khokhar says
January 26, 2019 at 6:12 pmYes too tried all but in vain, nothing worked, can’t see call log
Karma says
January 29, 2019 at 5:41 amSame here. No call logs. embarrassing when someone inquires after a call they have made I missed and have to tell them my iPhone has a problem with call history!
Amy says
February 28, 2019 at 9:22 pmI cannot see any missed calls. If someone calls me and I miss it, it doesn’t even show on my phone that someone has called me. I tried all the tricks listed and nothing is working to make it show up. Its been doing it for a while now.
april says
March 23, 2019 at 2:28 pmI am having the same situation and support said it was AT&T’s issue. I said no, its a software issue. they were no help whatsoever. I still don’t have my call history. 3 years just disappeared.
Roy Tucker says
March 24, 2019 at 7:06 amI tried all the above to no avail, finally fixed the error by changing the country from +44 UK to US and then switched it back, it reformatted the numbers and displayed all the telephone numbers correctly thus reinstating names instead of just numbers.
Denise Atkinson says
March 27, 2019 at 2:00 pmMy problem of not seeing a record of recent calls was solved when I noticed the little boxes above the recents: ALL:MISSED.
Somehow, the missed box had been activated (a slip of a finger perhaps!).
I tapped ALL and all was restored! Happy days!
Ashonttay says
March 29, 2019 at 6:06 pmAll recent calls aren’t showing on my iPhone 7 , any solution to this?