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You are here: Home / Not working? / iPhone Not Showing Recent and Missed Calls

iPhone Not Showing Recent and Missed Calls

Last updated on May 25, 2018 By Serhat Kurt 53 Comments

Some users have reported that they are unable to view recent phone calls (calls they have received or made) and/or missed calls because their devices are not showing their recent call history.

Your iPhone records all calls. Your call history, also called recent calls, has two viewing options: All (outgoing and incoming calls) and Missed. The call history section allows you to see a list of people (your contacts and other numbers) who have called you.

iPhone call history

If you cannot see your call history, there are a few fixes that you may try. This problem can be very frustrating because, for instance, if you cannot see your missed calls, you do not know who called and you will not be able to return the call.

Please note that you can see the 100 most recent calls and groups. Also note that some recent calls and missed calls can be grouped if they are from the same person or number.

See also: iPhone: How To Block “No Caller ID” Calls

  1. Restart your iPhone: Try this first. Simply restart your device to fix this problem. This is a very simple process.  You can shut down your device by going to Settings > General > Shut Down. You can also power off your iPhone by  (a) (if it is an iPhone X) pressing and holding the side and one of the volume buttons (up or down); (b) (if it is another iPhone models) pressing and holding the side button.
  2. Force close the Phone app and restart: You can close the Phone app and restart again. Do not worry, this will not delete anything. Here is how:
    • iPhone X: Unlock your device and swipe up. Now you will see the most recently used apps. Find the Phone app, and touch and hold the up and press the red minus (-) icon to close. Then tap the Phone icon and open the Phone app. force close the phone app
    • iPhone 8 and earlier models: Double press the home button. Then find the Phone app and swipe up on the Phone app card to close it.
  3. Update your iPhone: A new update may be available. Check for updates and make sure that your iPhone has the latest version of the iOS software. If not,  a new update may fix this problem. You can easily update your iPhone wirelessly. On your iPhone, go to Settings > General > Software Update. software update
  4. Disable and enable Cellular:  On your iPhone, tap Settings > Cellular and toggle off Cellular Data wait several seconds, and turn it back on.
  5. Enable and disable Airplane Mode: On your iPhone, go to Settings and turn on Airplane mode and wait several seconds and turn it off again.
  6. Reset network settings: On your iPhone, go to Settings > General > Settings and then tap Reset Network Settings (you may have to enter your passcode). Note that resetting your network settings will erase your network settings like your Wi-Fi passwords etc.

If you are still having issues, you may want to contact Apple support. Note that Apple also offers live chat support.

Filed Under: Not working? Tagged With: Call History

Comments

  1. Gabriek says

    June 30, 2020 at 3:45 am

    this has happened to me several times and rebooting the phone seems to fix it. As mentioned by another user, there seems to be an extra long wait between shutting the phone down and being able to reboot…much longer than normal.

    Reply
  2. chris says

    April 9, 2020 at 1:50 pm

    Help! i went to settings then general then shutdown.
    now the screen is black and wont turn on!

    Reply
  3. Linda says

    February 26, 2020 at 5:31 am

    Help! iphone 7 – all calls, received and missed, are recorded in red.

    Reply
  4. Nidhin says

    February 3, 2020 at 2:54 pm

    Solved by resetting the network settings for an iPhone 6s trying to update to ios13.3.1

    Reply
    • Vanessa says

      February 21, 2021 at 1:23 pm

      Did it bring back the recent that should have been there?

      Reply
  5. BobbyC777 says

    November 26, 2019 at 7:04 pm

    Restarting phone worked for me – at least for now.

    Reply
  6. Mohammed Khalil says

    November 25, 2019 at 8:22 pm

    Changing region worked for me till nw

    Reply
  7. Ekwunife Joseph says

    October 4, 2019 at 11:34 pm

    Please this didn’t work for me my problem is my history recent calls missed is not showing at all help a soul

    Reply
  8. Ashonttay says

    March 29, 2019 at 6:06 pm

    All recent calls aren’t showing on my iPhone 7 , any solution to this?

    Reply
  9. Denise Atkinson says

    March 27, 2019 at 2:00 pm

    My problem of not seeing a record of recent calls was solved when I noticed the little boxes above the recents: ALL:MISSED.
    Somehow, the missed box had been activated (a slip of a finger perhaps!).
    I tapped ALL and all was restored! Happy days!

    Reply
    • Quincy says

      January 27, 2020 at 3:04 pm

      You rock! That solved my problem. Thank you so much for this fix.

      Reply
    • Phil Darmanin says

      May 15, 2020 at 6:16 pm

      Oh my god….I wish I had seen this earlier. I have been struggling with this problem for 3 days…..many thanks mate

      Reply
    • Gordon says

      July 13, 2020 at 4:31 pm

      Thanks for this, so simple, as soon as I read your fix I realised that this had happened before. Frustration over, well done.
      Gordon.

      Reply
    • Gail says

      July 24, 2020 at 9:22 pm

      I did the same thing and it restored all I was not seeing. Thank you!

      Reply
  10. Roy Tucker says

    March 24, 2019 at 7:06 am

    I tried all the above to no avail, finally fixed the error by changing the country from +44 UK to US and then switched it back, it reformatted the numbers and displayed all the telephone numbers correctly thus reinstating names instead of just numbers.

    Reply
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