Some users have reported that they are unable to view recent phone calls (calls they have received or made) and/or missed calls because their devices are not showing their recent call history.
Your iPhone records all calls. Your call history, also called recent calls, has two viewing options: All (outgoing and incoming calls) and Missed. The call history section allows you to see a list of people (your contacts and other numbers) who have called you.
If you cannot see your call history, there are a few fixes that you may try. This problem can be very frustrating because, for instance, if you cannot see your missed calls, you do not know who called and you will not be able to return the call.
Please note that you can see the 100 most recent calls and groups. Also note that some recent calls and missed calls can be grouped if they are from the same person or number.
- Restart your iPhone: Try this first. Simply restart your device to fix this problem. This is a very simple process. You can shut down your device by going to Settings > General > Shut Down. You can also power off your iPhone by (a) (if it is an iPhone X) pressing and holding the side and one of the volume buttons (up or down); (b) (if it is another iPhone models) pressing and holding the side button.
- Force close the Phone app and restart: You can close the Phone app and restart again. Do not worry, this will not delete anything. Here is how:
- iPhone X: Unlock your device and swipe up. Now you will see the most recently used apps. Find the Phone app, and touch and hold the up and press the red minus (-) icon to close. Then tap the Phone icon and open the Phone app.
- iPhone 8 and earlier models: Double press the home button. Then find the Phone app and swipe up on the Phone app card to close it.
- Update your iPhone: A new update may be available. Check for updates and make sure that your iPhone has the latest version of the iOS software. If not, a new update may fix this problem. You can easily update your iPhone wirelessly. On your iPhone, go to Settings > General > Software Update.
- Disable and enable Cellular: On your iPhone, tap Settings > Cellular and toggle off Cellular Data wait several seconds, and turn it back on.
- Enable and disable Airplane Mode: On your iPhone, go to Settings and turn on Airplane mode and wait several seconds and turn it off again.
- Reset network settings: On your iPhone, go to Settings > General > Settings and then tap Reset Network Settings (you may have to enter your passcode). Note that resetting your network settings will erase your network settings like your Wi-Fi passwords etc.