Did You Accidentally Add Money to Apple Account Instead of Apple Pay/Cash? Here’s How to Get a Refund
Reading Time: 3 minutes Did you accidentally add money to your Apple ID account instead of Apple Cash or Apple Pay? It’s an easy mistake to make, and now you’re wondering if there’s a way to get your money back. Apple offers two types of accounts where funds can be deposited: Apple Account and Apple Cash. Your Apple Account balance is used for purchasing Apple products, services, apps, games, music, iCloud+, and more. On the other hand, Apple Cash balance is more versatile—it can be used to send money to others or even transferred to your bank account.
Apple Cash and Apple Account are separate accounts, and transferring money between them is not possible.
In this guide, we’ll explain the refund possibilities for your Apple Account balance and show you the steps to request a refund from Apple Support.
Refund Possibility for Apple ID Balance
Normally, once funds are added to your Apple Account balance, the only way to use them is by spending them on Apple products, services, or subscriptions. According to Apple’s support article, Check your Apple ID Balance:
“You can’t redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows for a refund of redeemed gift balances, you can contact Apple Support.”
This policy indicates that refunds for Apple Account balances are generally not allowed, except in specific cases where local laws mandate it. Even then, the policy primarily refers to gift balances. If you believe your situation qualifies for a refund under these circumstances, it’s recommended to review the support article and reach out to Apple Support for assistance.
Contact Apple to Request a Refund for Your Apple Account Balance
Although Apple’s terms generally don’t allow refunds for Apple Account balances, exceptions can be made if the deposited amount is still intact and has not been spent. If this applies to you, you can reach out to Apple Support to request a refund.
Please note that while you can typically request refunds for purchases like Apple products or apps through reportaproblem.apple.com, this option does not apply to your Apple Account balance. Since adding funds to your Apple Account is not considered an eligible purchase for a refund, this method won’t work for your situation.
Information You’ll Need Before Contacting Apple
Before reaching out to Apple Support, ensure you have the following details ready to make the process smoother:
- Your Apple ID: The account associated with the balance.
- The refund amount: The exact amount you want refunded, which likely to be the full amount.
- Your current delivery address: This may be required for verification purposes.
Apple will evaluate your request and may grant you a refund, depending on the circumstances and their policies.
Steps to Contact Apple
To contact Apple Support and request a refund, follow these steps:
- Visit Apple Support.
- Under the See All Products section, click the Choose a product link.
- Click Apple Account, then select Other Apple Account Topics.
- Choose Clear Apple Account Balance from the options.
- Click Continue, and you’ll be shown how to contact Apple via chat.
Follow the instructions provided to connect with an Apple Support representative and explain your situation.
By following these steps and providing the necessary details, Apple Support will review your request and may issue a refund if your case meets the required conditions.
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