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You are here: Home / Not working? / Stuck on Downloading Messages from iCloud, Fix

Stuck on Downloading Messages from iCloud, Fix

Last updated on September 8, 2018 By Serhat Kurt 13 Comments

If you own more than one Apple devices (e.g., iPhone, iPad, Mac Pro etc), you can set up iCloud Message Syncing, aka, Messages in iCloud. What this means is that you can use iCloud to keep all of your messages updated and available across devices by using Messages in iCloud. This will even help you save space since attachments (e.g., photos), are stored in iCloud. This feature can be turned on by going to Settings > [your name] > iCloud and then turn on Messages.  On your Mac, you can turn this on by clicking Messages > Preferences > iMessage and then enable Messages in iCloud.

I turned this feature on last night for the first time. At first it looked like it is working perfectly. Then I realized that I could not find all of my messages on one of my devices; my iPhone. There was a loading bar that was saying “Downloading Messages from iCloud” (see the image below). And after more than 15 hours, it was still saying the same message. It was stuck. This article explains what I did to resolve this problem.

downloading messages from iCloud

Messages in iCloud Stuck, Fix

Note that download messages may take several minutes. This is normal especially if you have many messages, devices. But it should not take several hours, definitely it is not going to take days. If you are having this problem too, please try the following tips to resolve:

  1. It is possible that Apple’s servers are experiencing issues temporarily. Potential issues with Apple’s iCloud servers may lead to this issue. You can quickly and easily check to see if Apple services are down. Go to Apple’s system status website (https://www.apple.com/support/systemstatus/). Locate iCloud services to see if they are available or not.
  2. Update your iOS devices to the latest version of the iOS software by going to Settings > General > Software Update.
  3. Update your Mac to the latest version of the macOS software. You can do that by opening the App Store on your Mac and then clicking Updates.
  4. Make sure that on all of your devices you are signed with the same Apple ID.
  5. Restart all of your devices.
  6. Disable iCloud in Messages and enable again. Here is how:
    1. iOS: Settings > Your Name > iCloud > Messages and toggle of Messages and wait a few seconds and enable again. Please note that when you are turning this off, a warning popup will say “Messages have not been fully downloaded” tap Disable and Download Messages.
    2. macOS: Messages > Messages (from the menu items) > iMessage > and uncheck “Enable Messages in iCloud”.  And wait a few seconds and turn it on again.
  7. On all of your devices, sign out of iCloud and wait a few seconds and sign back in. Here is how:
    1. iOS: Settings > Your Name > Scroll Down and tap Sign Out. And then sign back in.
    2. To log out of iCloud on your Mac, go to System Preferences > iCloud > Sign Out.

See also: Text Messages are disappearing?

Filed Under: Not working? Tagged With: iCloud, Messages

Comments

  1. Dre says

    September 21, 2020 at 11:25 am

    I accidentally deleted a important message thread and have tried everything to get it back. Any suggestions on what I can do to get it back?

    Reply
  2. Stu says

    July 30, 2020 at 6:19 am

    I’ve had the same issue and contacted Apple. They now have engineers on the problem as they are equally as puzzled

    Reply
    • Susan says

      August 1, 2020 at 7:25 pm

      Thank you for contacting them. I am having the same issue with a new iPad. I have one iPhone X and four iPads of various sizes and ages. I did not have this problem when I added any of those. The messages all downloaded from the cloud seamlessly on them.

      Reply
      • abbie says

        August 4, 2020 at 11:05 am

        did you ever figure out? I just got an XR and still having this problem

        Reply
  3. Rebecca says

    June 24, 2020 at 3:52 am

    I signed out of iCloud and did the enabling messages step and when I signed into iCloud again it said that messages could not be backed up because the iclouds were not the same

    Reply
    • anna grace says

      July 24, 2020 at 5:25 am

      I am having this same issue

      Reply
  4. Paula Metz says

    June 24, 2020 at 3:31 am

    Your instructions for 6.2 for a MacBook should say choose Message>Preferences… to open the Preferences dialog box. Then click the iMessage tab and uncheck Enable Messages in iCloud. In the Disable Messages in iCloud? dialog box click Disable All. Next click the Enable Messages in iCloud checkbox again, and then click the Sync Now button.

    Reply
  5. Marie says

    March 1, 2020 at 5:20 pm

    The bat showing downloading messages disappear after following all the steps you wrote nothing happens. Messages are not still syncing.

    Reply
  6. Deena says

    February 11, 2020 at 3:53 am

    I was transferring my messages from iPhone 8 to iPhone 11. My Apple ID is logged into 2 laptops, 1 iPad, 1 Apple Watch and both iPhones. I followed the steps and only logged out of 1 laptop and both phones. I logged back into the laptop and iPhone 11. ALL the messages and up to date are appearing on the iPhone 11. SO IT DOES WORK!

    Reply
  7. Lex says

    February 9, 2020 at 8:59 pm

    I just turned off the iMessage on my iCloud storage and turned it back on now it’s Telling me that the iMessages are downloading messages from my iCloud

    Reply
  8. Bob says

    January 6, 2020 at 6:02 pm

    Thanks.
    A week after getting a new iPhone,
    continuous ‘downloading’ started
    on my MBP.

    Your technique worked.Bob

    Reply
  9. Big E says

    September 15, 2019 at 4:30 pm

    I just got an XR and the “downloading messages” never appears so does not seem to be syncing. I have not had any issues with my old iPhone 6, iMac or iPad. I’ve tried everything I can think of. Any suggestions?

    Reply
    • Lexi Thompson says

      September 29, 2019 at 6:36 am

      Did you figure it out? I’m having the same problem with my 11 pro

      Reply

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