Several Mac users have complained that they run into problems trying to use ColorSync Utility. More specifically, users are unable to verify and repair color profiles. This article explains how you can fix when ColorSync finds profile problems that it could not verify and repair.
When ColorSync is not working properly, you may see an error message saying when you want to run the ColorSync First Aid procedure:
Header message digest (MD5) is not correct.
The file is locked. Could not be fixed.
It further seems that both the Repair and Verify options are not working. To open ColorSync, in Finder, open the Applications/Utilities folder, then double-click ColorSync.
ColorSync Utility is a built-in macOS app for matching colors across different devices including input and output devices such as printers, monitors, cameras, and scanners. For example, you can use ColorSync if you experience color problems with your displays.
Please try the steps below to fix your problem. Also please make sure to check your Mac after each step to see if ColorSync Utility starts working again.
1. Restart your Mac
Try restarting your Mac. This may fix your problem. You can restart your Mac by choosing the Restart option from the Apple menu.
2. Update your Mac
Update to the latest version of macOS and then try again. This will also update ColorSync Utility if there is an update. Here is how you can update your Mac:
- If you are using macOS Mojave or later, go to System Preferences and Software Update. And if there is an update available, follow the onscreen instructions.
- If you are using macOS High Sierra or earlier, open the App Store on your Mac and click Updates. And if there are updates available, follow the onscreen instructions.
3. Safe Mode
Using Safe Mode on your Mac may resolve this problem. Safe Mode is a special way to turn on your Mac. Please follow the steps below:
- Turn off your Mac (Apple menu > Shut Down).
- Turn on your Mac and immediately press and hold the Shift key using your keyboard.
- Keep holding the Shift key until you see the login screen.
- Release the Shift key and log in.
- Now open the ColorSync app and try again to see if it is working.
- In either case, restart your Mac. But this time restart normally to exit Safe Mode without pressing the Shift key.
- Now again, open the ColorSync app and test again.
4. High Dynamic Range
If you are having issues with your external display monitor, uncheck the “high dynamic range” option to see if this fixes your problem. Here is how:
- Click the Apple menu.
- Click System Preferences.
- Click Displays.
- Click the Display tab.
- Then make sure that High Dynamic Range is deselected. If you do not see this option, this means that your display does not support HDR10.
You may be able to fix this problem by having ColorSync to run in root mode using Terminal. Please follow the steps below:
- Open the Terminal app on your Mac (Applications > Utilities).
- And enter the following command and press enter:
sudo /Applications/Utilities/ColorSync\ Utility.app/Contents/MacOS/ColorSync\ Utility
- If asked, enter your password.
- This will open the ColorSync app using root privileges.
- Important: Do not close the Terminal window while the ColorSync Utility is running. Doing so will also close the ColorSync app.
- Now click the Verify button to see if there are any issues found. And if there are issues, click Repair. Hopefully, it will now say “no problems found”.