iOS 10: Black Screen With Spinning Wheel, Fix

With the release of iOS 10, many users have reported black screen problems.

Users specifically say that their iOS devices become unresponsive and show a black screen with a spinning circle.

If your iOS device (iPad or iPhone) experiences a black screen with the spinning wheel that does not go away after upgrading to iOS 10, here are some troubleshooting steps you can try to fix.

  • Before you do anything, if you can, update your device to the latest version of iOS may fix this problem because Apple continuously releases new versions to address various bugs. You can do this wirelessly by going to Settings > General > Software Update.

See also: Mac Unresponsive?

iPhone iPad black screen

Force Restart

  1. Make sure that nothing is connected to your iPhone or iPad. Then do one of the followings:
    • iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons until you see the Apple logo.
    • iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons until you see the Apple logo.

See also: iPhone keeps restarting

Recovery Mode

If force restart does not work (your iDevice still does not respond), try this. Following these steps will put your device into recovery mode that may fix your issue.

  1. Try to back up your device.  Some users stated that this black screen goes away after 5-10 seconds. If your problem is like that, back up your device via iCloud by going to Settings > iCloud > Backup > Backup Now.
  2. Connect your device to your computer, Mac (macOS) or PC (Windows).
  3.  Launch iTunes
  4. Now force your device to restart (see above):
    • iPhone 7 and iPhone 7 Plus: press and hold both the Power (sleep/wake) and Volume Down buttons simultaneously
    • iPhone 6s and earlier models and all iPad models: Press and hold both the Power (sleep/wake) and Home buttons simultaneously
  5. Do not release the buttons, just keep holding down until you see the recovery mode screen:recovery mode screen
  6.  You will see an alert message. Simply choose Update. Now iTunes will update your device. DFU update

See also: iPhone unresponsive?

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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164 thoughts on “iOS 10: Black Screen With Spinning Wheel, Fix”

  1. brilliant. a quick but firm push on the volume up and then separately volume down then separately holding the side power button for a while (i would say a minute, so dont give up hope. just keep it pressed in). thanks for the fix!

    Reply
  2. It worked iPhone 5S power and home button got me back to the Apple screen. Now I will go and update my thank you very much.

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  3. I tried the various suggestions and finally decided to let the battery die. I was then able to charge my phone and it worked normally.

    Reply
  4. This is a new phone, so I can’t do recovery mode because I would have to put in my passcode to allow the computer to have access. The first option isn’t working, and I’ve tried so many times. Can anyone help???

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  5. Update: IPhone 8’s fix is clicking up volume, clicking down volume, then holding power button until phone comes back on.

    I learned this by calling 1-800-myiphone and they taught me the new reset for iPhone 8’s and up.

    Sincerely, someone who’s phone finally came back on after 36 hours of black screen with white loading symbol.

    Reply
  6. Thanks. It works just by pressing the sleep + vol down button (Force Restart).

    I’m about to go to the far-away service center.

    Thanks again

    Reply
  7. i have a iphone 8 and i got the spinning wheel but i can feel that its on because i still get vibrations to notify me that i got sum messgages. I dont know how to fix this at all i tried holding down the power n bottom volume but its still their its been their for 6 hours already

    Reply
  8. I made my phone pop up the iTunes connect screen and connected it to my computer, updated it, and it works now. Make sure your phone is properly updated because mine was behind by 4 IOS updates. It also hadn’t been backed up in over 2 months. Back up and update your phone ASAP. Hope this helps…….

    Reply
  9. I am at the screen where it says to connect to itunes. I have launched itunes but it requires a verification code. The only way I can get my verification code is through my phone which is not working right now. I now live in Naples Italy and there isn’t an apple store anywhere near where I live.

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  10. My iPhone 6s has been on spin mode for the past 5 hours, I don’t know why. I do have the latest update so this shouldn’t be happening. I’ve tried everything and nothing works.

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  11. I believe this problem is actually a way to force you to update.

    This is what happened to me. I have Automatic Updates turned off. There were major battery issues with iOS 11, so I would like to stay with iOS 11.1. However, this is no longer being signed by apple.

    Now iOS 11.2 & 11.2.1 are available. Out of curiosity, I clicked on the “Software Update” just to see what the latest version was so I could check online. It said 11.2.1, then I exited to the homescreen.

    Now I have the recurring black screen + spinning wheel every 30 seconds. And my phone gets *really* hot, with no apps going, and in airplane mode! I have turned off/ restarted several times, but same things keeps happening.

    Guess I have to update. There seems to be no other choice.

    Reply
  12. I’m updated to the latest update yet my phone has been freezing and now has done this. The trick worked but why does this do that? I thought I was getting hacked I have the I phone 7 plus why is it doing this? Do I need to just end up restoring my phone it has been freezing on me for 3 days now. I’m just confused :/

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  13. Now I’m trying to update my phone and keeps taking it to the black screen and its keeps loading and turns to my passcode but it doesn’t want to restart any help?

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  14. anyone please help.. my 2-year old Iphone 6, is on black screen with spinning wheel and then goes back to the HOME button for like every 1 minute…. =(

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  15. I have a similar issue but my iPhone 7 plus keeps restarting itself!!
    I just get a back screen with the spinning wheel on it, then I get asked for the password, this happens every 25 seconds!!
    tried the different reset options, didn’t work!

    Reply
    • same goes here. this happened every 1 minute and asked for a password. What should I do? tried to force restart. but didn’t work for my iPhone 7 plus. I only see the recovery mode screen..and nothing happens. Not received any alert message from iTunes.

      Help me…

      Reply
  16. will i wait for the back up to be successful before connecting it to the internet?.. it keeps going on the black screen with loading icon. it takes time to complete it

    Reply
  17. I still have this problem on my iphone SE! Tried this fix, updated my phone to iOS 11.1.2 but it didn’t work. After 1 minute or so the iPhone screen goes black and the wheel start spinning. 🙁
    Started sudenly. I used the phone all day long and at night this problem happened.

    Reply
  18. Thank goodness my phone got stuck on the black screen with the circuit and I got really scared because I had a business meeting in 1 hour. Thanks this helped a lot.

    Reply
  19. It took 4 tries but I finally got it. First I had to update itunes, my old laptop wouldn’t connect to the internet. Annoying. 3 times I thought it was being restored but and the end it said it couldn’t detect the device. The 4th time it worked, thank god. Not the time for my phone to die with a very ill sister. Thank you for the advice

    Reply
  20. It got me back into my phone but the News app is still frozen and checking on it meant I had to do the reset procedure again.

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  21. Forced restart worked on my iPhone 6s. Thank you.
    It is very odd the timing of the malfunction since the only app running was apple music.

    Reply
  22. My sleep/power off button is broken, my iPhone 5 froze out of nowhere when I was closing multiple apps and then after about 1 minute it glitched into the black ‘spinning wheel’ screen and has been for about 3 hours. I’ve tried all of the above fixes but due to my broken sleep/power button none have been successful someone please help. Should I let my battery die? Or is there any alternative fixes?

    Reply
  23. OMG This just saved my life! I thought my phone was a broken!
    First step worked for me on my Iphone 5
    (Force restart with the home and lock key buttons)
    THANK YOU SO MUCH

    Reply
  24. MAN !! thx for this great info, my iPhone 7 plus got stuck showing the spinning wheel for almost 7 hrs, this solved it, many thanks !

    Reply
  25. I am having this problem only my home button doesn’t work…what do it do? tried every combo of trying to force restart it. Also when i plug my phone in iTunes comes up but then tells me to allow the computer access i have to click it on my phone, which i clearly can not do.. any suggestions ?

    Reply
  26. Oh my god thank you! I was playing on my phone and watching random videos, (as I do), and all of a sudden the screen froze the picture on it. And after a minute or so it just went totally black with a loading sign rotating in a circle on it. So I just figured I would play on another device until it went back to normal but it never went back. After 30 minutes of staring at my phone and sending it messages and trying to turn it off nothing was working. Thank god for this info! I just did the force restart and now everything is back to normal!

    Reply
  27. Thanks for the fix for my 6 Plus. Totally came out of the blue with the spinning wheel thing. There
    was a total freeze first while I was checking emails. I went to my desk computer and just entered on google search engine “IPhone 6 Plus with the black screen and white spinning thing” and first entry was this site. Pressed and held the buttons and the white Apple appeared. Then pressing the buttons again and the “enter password page” appeared. Entered the password and I was back in business. Total time from search to normal was about 5 minutes.

    Reply
  28. I’m helpless with out my husbands help with my tech issues. He was busy and I found this site and just followed your step for forced start for IPhone 6. Worked within a few minutes. Still haven’t tried doing the update through ITunes, I will be forced to if problem reoccurs.

    Reply
  29. Thank you! This really did work, as others noted, once I calmed down long enough to read the instructions fully. Again, many thanks for the help!

    Reply
  30. Perfection!!!! Thank you! I use my phone for personal and work, my work involves emergency response and my 6s was down for over a half hour! This was perfect once I calmed down long enough to read and follow instructions! Thanks so much!!!!

    Reply
  31. Power and home was the solution on my 6
    Thanks for getting the phone working again…….but it shouldn’t have happened in the first place. I was just getting an app from the App Store when the problem occurred

    Reply
  32. Thank you so much!!!!!! I just got my phone for my birthday and i thought i did something wrong. This worked really fast for me. Although i have no idea why it did that.

    Reply
  33. I had tried the reset combination with power and home multiple times. No go.

    Force restart didn’t work as well.

    Thankfully, I stumbled into this post and tried the “recovery mode” option. It took about 30 minutes for the whole restore, but thankfully, it worked after that. I’m good to go!!!

    Thanks for this post!!

    Reply
  34. So my iPhone 6 Plus does the black screen and spinning wheel for a few seconds randomly when I’m using it. Then it returns to the home screen. Thoughts?

    Reply
  35. This has happened on my iPad and has been like it all day. My home button doesn’t work and hasn’t for about a year so can’t restart. What do I do?

    Reply
    • Go to iTunes on a computer you have connected to with a cable. You should find info in here about this from that point

      Reply
  36. Absolutely nothing works.The iphone 6 was replacement from apple,never used,just sitting in my closet,i needed it few days ago and then i charged it and never was able to see normal screen again,just the apple logo and spinning wheel for few seconds.Or it goes to “connect to itunes” and then nothing happens,it does want to update,goes back to apple logo and the spinning wheel.
    Apple is crap

    Reply
  37. Nothing is working! First my phone was on and the screen was black and now the screen has the spinning wheel and everything i have tried has failed and im getting really annoyed because i have only has this phone for a couple weeks and i have just received some important msgs that i am unable to view

    Reply
  38. Mine didn’t work, did it two restores but still comes back with the spinning wheel, getting a new device but have to wait a further month! ???

    Reply
  39. Does anyone one know why it does this? I recently upgraded to an iPhone 7 and I was just importing a PDF from my iCloud to the Books app when it just froze up and went to this? Anyone got any leads?

    Other than that, the solution worked like a charm. No need to restore.

    Reply

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