Mac App Store: An Error Occurred During Purchase, Fix

Several Mac users have reported that they are experiencing Mac App Store sign in and purchase problems. Users have further stated that they are unable to download apps because of this problem.

This error message:

An error occurred during purchase. The operation couldn’t be completed ( error 500.)

an error occurred during purchase

This short article explains how you can fix Mac App Store download problems, if you are receiving this error message.

If you are receiving  the “Cannot Connect to App Store” problem, see this article.

If you encounter this issue, while using the Mac App Store on your Mac, steps below will help you:

1. On your Mac, click the System Preferences icon in the Dock or click Apple menu > System Preferences, then click iCloud.

system preferences iCloud

And then sign out of iCloud on your Mac by clicking Sign Out. You will be asked to keep a copy of your iCloud data, you may want to do keep a copy. After signing out, wait a few seconds and quit App Store (Command + Q).  and then relaunch the App Store app and sign back in by clicking Sign In at the bottom-left corner.

Then try to download, purchases apps to see if now works.

2. If you are still having problems, please try these steps. Launch the App Store app on your Mac then Click Store and Sign Out. And then sing in.

App Store Sign Out
3. If you are still having this problem, try this step. Log out of the App Store (App Store > Store > Sign Out) and then quit the App Store app. Open the Terminal app (Applications > Utilities; or you can use Spotlight Search) on your Mac, and then type this command (or copy it from here!) and hit Enter:

defaults write Storefront -string "$(defaults read Storefront | sed s/,8/,13/)"

4. Your issue may be caused by corrupted preference files. Please try these steps:

  • Quit all your applications on your Mac
  • Open the Finder app
  • Click Go and Go to FolderGo to folder
  • Enter~/Library/Preferences/ and click GoGo to folder
  • Find the following files:
  • Delete these files (you may want to save them somewhere, e.g, your desktop, as a backup)
  • Restart your Mac
  • Launch the App Store and try again.

5. If you are still experiencing issues, please try the following steps:

  • Open the Terminal app
  • Enter the following command and then hit Enter
  • open $TMPDIR../C/
  • This will open the folder
  • Now delete everything located in this folder (again, you may want to copy the contents to a separate folder before deleting). DO NOT Delete files outside of this directory.
  • Restart your Mac
  • Open the App Store and see if your issue is fixed.

Are you still having this problem, after trying the steps above? If so, you may want to contact Apple Support.

See also: Your Account Has Been Disabled in the App Store and iTunes

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

Thank you for choosing to leave a comment.

Please note the following:

  • All comments are moderated.
  • Your email will NOT be published nor shared.
  • All SPAM comments will be deleted.
  • Please see our comment policy page for more info.

7 thoughts on “Mac App Store: An Error Occurred During Purchase, Fix”

  1. My issue was that the mac had somehow lost the WiFi connection so I was disconnected from the Internet.

    It’s a good thing to check

    Thank you for the article

  2. Great! Step 4 worked fine! Do you guys know if any issue could rise from not having those 3 files in the folder? do you recommend to take them back once the issue with the store is solved?

  3. Hi,

    The command `defaults write Storefront -string “$(defaults read Storefront | sed s/,8/,13/)”` worked for me.

    But do you know what it means? It changed the number 8 to 13. What does 8 and 13 means?


Leave a Comment