Can’t Sign In To The Music App On Mac? Fix

BySerhat Kurt Posted on Reading Time: 3 minutes

This article explains how you can troubleshoot when you are unable to login to the Apple Music app on your Mac.

When you open the Music app, you may be asked to sign in with your Apple ID (or you may create a new Apple ID):

Sign in to the Music app

You cannot sign in? When you attempt to sign in, are you getting error messages like ‘unknown error’ or ‘FUSE.Error.GenericDataError’.  Then this article is for you.

Apple removed the iTunes app and it replaced it with three separate apps: the new Music, Podcast, and Apple TV apps. You can still sign in to the iTunes Store in Music.

See also: Music App: Album / Song Art Not Appearing? Fix

How to fix the Music app sign in problem

If you can’t sign in to your Music app, one of these solutions might help you:

1. Quit the Music app and then re-open it by going to Music and Quit Music.

2. Restart your Mac by going to the Apple menu > Restart.

3. If you are using multiple Apple ID accounts, make sure that you are entering the correct one.

4. Make sure that the Apple ID password you are entering is correct. See also: How To Delete An Apple ID

5. Ensure that your Mac is connected to the Internet. You may want to try these troubleshooting tips.

6. Keep your Mac up to date by installing the latest software updates.

7. If you are still having this problem, let’s create a new user and try to sign in then. Please follow the steps below:

  1. On your Mac, go to the Apple menu > System Preferences > Users & Groups Users and Groups
  2. Click the lock icon to make changes and then enter your admin password:User change
  3. Click the Plus icon to create a new user (below the list of users).
  4. Create a new admin account by selecting the Administrator option from the drop-down menu. Fill the required fields (password etc). And click the blue Create User button. Do not forget the new admin’s details. New admin account
  5. Exit System Preferences.
  6. Now log out of your Mac by going the Apple menu > Log out
  7. Then log back in using the new admin account that we just created.
  8. Since this is your first time logging in with this new admin account, there will be a setup screen; just follow the onscreen instructions and when you are asked, enter your Apple ID and password.
  9. When setting up is done, open the Music app on your Mac and try to sign in.

Dr. Serhat Kurt worked as a Senior Technology Director specializing in Apple solutions for small and medium-sized educational institutions. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. He is a former faculty member. Here is his LinkedIn profile and Google Scholar profile. Email Serhat Kurt.

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