Last night I used my iPhone then placed it on my desk. After a few minutes, I wanted to use my phone some more. But I noticed that my device’s screen was black and unresponsive even though the phone looked like it was on and working. It was ringing when I received calls.
This article explains how to troubleshoot black screen problems.
I previously wrote another article. You may try the tips described in that article, if you are experiencing black screen problems with a spinning wheel.
iOS devices may experience black screen issues for various reasons. For instance, you may experience this when a system fault occurs. Or it could be a hardware problem. But you may solve it quickly. Here is how:
See also: My iPhone Keeps Restarting Randomly
iPhone Black Screen Problem
- Make sure that your device battery is not dead. As stated above, my issue was not this because my phone was still working indicating my battery was not completely drained. If your phone looks completely dead, the first thing you should do is to charge your device by plugging in your device and wait a few minutes. If nothing happens and if you do not see the charging screen, check your cables etc.
- The second thing to do is to force restart your device. Here is how. If you own an iPhone 7 (and iPhone 7 Plus) press and hold the sleep/wake and volume down buttons together until you see the Apple logo. If you own any other iOS device (e.g. iPhone 6 etc) then press and hold the sleep/wake and home buttons together until the Apple logo appears.
- Reinstall iOS using iTunes. To do this, you need to own a computer (PC or Mac). Make sure that your have the latest version of iTunes installed on the computer. Connect your iPhone to your computer. And open iTunes. Then force restart your device (see tip 2) however release the buttons when you see the recovery screen. You will then see two options: Restore and Update. Click Update so that iTunes can reinstall iOS. Do not worry, this will not remove your data.
- If nothing helps, contact Apple.