This article explains how you can troubleshoot when your iPhone volume (audio, ringer, alerts and other sounds effects etc) keeps adjusting itself. For example, your iPhone may itself randomly lower or increase the volume. Sometimes, your phone may keep resetting the volume to the lowest volume or to the highest level. This is an important problem. This problem, for example, may cause you to miss calls.
If you have an issue with your phone where the volume appears to be lowering (increasing) on its own, then this article is for you.
If your iPhone is not ringing, you can fix it.
iPhone volume alert problems
Please try the tips below until you fix the problem. Please make sure to check your iPhone after each step to see if the volume starts working.
Before we start, if your iPhone has a protective case, remove it. After removing, does your problem occur? Furthermore, is your device connect to a wired or Bluetooth accessory (headphones etc)? Unplug or disconnect them to see if your issue is fixed.
If you are having issues with sound notifications, see this article.
1. Lock the volume sound of your alerts. After locking, does your phone change the volume on its own? To do that, go to Settings > Sounds & Haptics (or Sounds) > Turn off Change with Buttons. When it is set to off, does your problem occur?
You may also the volume by dragging the Ringer And Alerts slider up or down.
2. Restart your iPhone. Here is how you can restart an iPhone:
- iPhone X, 11 or later: Press and hold the volume up (or volume down) and the side buttons together until you see the power off slider. Then slide the slider. Wait for about one minute. Then press and hold the side button until the Apple logo appears.
- Other iPhone models (iPhone 8 or earlier): Press and hold the side or top button until you see the power off slider. Drag the slider. Wait until your iPhone is completely turned off. Then press and hold the side or top button until you see the Apple logo.
See also: Apple Watch Not Getting Notifications From iPhone
3. Are you having this problem with an iPhone X or later? If so, you may want to check this particular setting. This setting is called Attention Aware Features. iPhone X and later models include TrueDepth cameras. Your iPhone’s TrueDepth camera, by using the face detection algorithm, will decide if you are looking at your device or not. When this feature is enabled, your iPhone will lower the volume of alerts if you are looking at your iPhone.
On your device, go to Settings > Face ID & Passcode and see if Attention Aware Features is enabled or now. If it is enabled, turn it off to see if your issue is fixed.
4. Update iOS. Make sure that your iPhone is running the latest version of iOS. You can update your iPhone wirelessly by going to Settings > General > Software Update. Your iPhone will check for an update. If there is an update available, click Download to install the update.
5. If you are still having this problem, you may want to force restart your iPhone. Here is how you can force restart an iPhone:
- iPhone 8 or later: Press and release the volume up button and press and release the volume down button and then press and hold the side button until you see the Apple logo.
- iPhone 7 models: Press and hold the volume down and the side buttons together until the Apple logo appears.
- Other iPhone models (iPhone 6s or earlier): Press and hold the Home and the side buttons together until you see the Apple logo.
If your problem still continues, then contact Apple support. You can take your device to an Apple Retail Store for inspection. You can chat with an Apple support specialist online for more information.
See also: How To Stop Your Mac From Ringing When You Get Phone Calls
I am having the same problem on my iphone 6s.
Same problem here. I find that if I leave the “settings” app open the problem of zero sound goes away. There mustb be a better fis than thet.
Have had the same problem since buying my new iPhone 11. In sounds and haptics I have the change with buttons toggled to OFF and the volume slider on maximum. BUT still the volume periodically adjusts itself down. I have all the attention aware settings switched off so it’s not a matter of the ringer volume going down when I pick it up. Have spoken to tech support at Apple who ran through all sort of checks then we did a full reset – the problem is still there. Have just installed iOS 14.1 – can’t imagine things will change – not holding my breath.
I’ve been having same problem with XS Max. I have both of those settings off. Even had phone replaced but problem continues. Have a friend with 8 that started doing it.
Do you have a watch by any chance?
I am having the exact same problem. I went into settings and turned off my Bluetooth and now my speaker works fine on my iPhone.
Been having this problem only since getting iPhone XR a couple of months ago. I don’t have the innway app and i have tried all the other fixes.. nothing has worked
I don’t have the Innway app, still happens.
what a load of bollocks that about the innway app for the wallet tracker i dont have a credit card my phone volume changes whilest its charging or when its locked or in my pocket ive read its also the facebook app to do with sound changed my sound settings in privacy on facebook turned it off re booted my phone endless times backed it up on my mac and did a restore made no differece spoke with apple support there looking into it in all honesty its a software issue even ran a diagnostic test on phone with apple screen share came back normal
I am having same problem with iPhone XS Since updating to iOS 14 ringer volume on its own changes to lowest setting in Sounds None of the fixes work.
Same here since the new update
same problem with iphone xr runningios 14.0.1
Same here with iPhone XR running ios 14.0.01 nothing fixes it so far
I use my iPhone 8 as my morning alarm. Because of this problem I have to check every night before bed to make sure the sound has not gone down to 0. Last night I didn’t and this morning I found that the sound volume had gone to zero 30 minutes after my alarm was supposed to go off. I’ve done all of the “fixes” noted in the article above and the problem keeps occurring. I’m just going to have to remember to check volume every night.
My wife’s iPhone X keeps lowering its volume until it’s muted right while she’s in the middle of a game or watching videos. She’s updated to the latest iOS (we had another update last night) and have tried all the above options to no avail. It started happening within the past 2 weeks. No new apps added
I’m having this exact same problem. It’s so frustrating.
you have Attention Aware turned on in settings. The reason is once a call comes in and you look at your phone, your phone knows you’ve engaged with it and it lowers the volume.
Attention Aware can be found in Settings > Accessibility > Face ID & Attention > Attention Aware
“Attention Aware can be found in Settings > Accessibility > Face ID & Attention > Attention Aware” – this feature is disable in my phone but still it lowering its volume until it’s muted , i am having iPhone X with iOS14
Yep same with me I’m getting awfully cranky
Same problem since the last update. It’s so annoying I might end up smashing my phone. If this proceeds I won’t be buying IPhone again. They claim it’s to protect my ears. I’ll protect them when I’m good and ready, not when Apple or the government thinks I should. It’s our hearing, and should be our choice!! I hate this!
My ringer Volume was set to the lowest volume as soon as I connect my bluetooth headset (Plantronics Voyager Legend). Updating de firmware of de headset is not helping. But after forgetting the bluetooth connection en pairing again de volume for the ringer is now set to medium constantly. It seems like an issue with IOS 13. Looks like the initial volume for the bluetooth audio connection gets applied to the ringer volume all the time.
If that’s whats happening it’s probably a bug in IOS….
As the ringer volume is now on medium level with my headset connected I can at least hear there’s an incoming call. Hope this gets fixed though…..
It’s definitely a bug, this problem started when I bought Bluetooth and paired it with the phone. Even though I disconnected Bluetooth the problem still on the phone, I changed phone and when I synced my phone the problem moved onto the new device. It’s definitely a bug on IOS Apple needs to sort out.
Hey guys, I have finally, after months of rebooting, Updating, deleting, reinstalling and one new iPhone 11 Pro, found the problem…for me at least. It’s the INNWAY app for the wallet tracker credit card. As soon as I start this running I have issues with the volume changing on its own. A bit of a pain because the whole point is to leave it running so I know where my wallet is at all times but at least I now know. Hope this helps but even if you don’t have that app/device I’d propose that it’s a similar app/device you are running. Good luck!!
Thank you so much! I’ve been struggling with this for months and would never have guessed that the Innway app was to blame. You have likely saved me months of further pain of my music suddenly blasting out at full volume.