You may lose text sound notifications with incoming texts alerting you with a sound whenever you receive a text. This article explains what to do when your iPhone or iPad is not making any sounds when you get a new message.
Devices: All iPhone models (e.g., iPhone 6, iPhone 5, iPhone 6s ), all iPad models (e.g., iPad Air, iPad 2).
If you’re not getting notification sounds, then this article is for you.
How to fix sound notification problems
If iPad or iPhone notification sounds are not working, meaning if your iPhone (or iPad) does not let you know when you receive an incoming text message (e.g., iMessage), here is how to fix:
Before you do anything, make sure that you are using the latest version of iOS or iPadOS. On your device, go to Settings > General > Software Update. And if there is an update available, then follow the onscreen instructions.
1– Make sure that you do not have Do Not Disturb turned on. You may check this by going to Settings > Do Not Disturb. Set this to “Off”.
2– Make sure that Do Not Disturb is not turned on for any particular contacts. To check this, launch the Messages app where you can see your messages. Does any message have any moon sign? If there is, this means that you enabled Do Not Disturb for that contact:
To disable this, tab “Details” and turn off “Do Not Disturb”
3– Tap Settings > Notifications > Messages, make sure that “Allow Notifications” is turned on.
4– Your device has a mute switch (ring or silent). On your iPhone, this switch is located on the left side of your device, on your iPad, it is located on the right side of your iPad:
Make sure that the mute button isn’t turned on by pushing the “Ring/Silent” switch to the “Ring” position.
5– Try setting the alert to a different sound. On your iPhone or iPad, go to Settings > Notifications and select an app (e.g., Messages) and tap Sounds and select a different one.
6– Restart your device. Here is how you can restart your iPhone or iPad.
- iPhone X, 11 or later: Press and hold the volume up (or down) and the side or top buttons together until you see the power off slider. And drag the slider and wait for your device to turn off. Press and hold the side or top button until you see the Apple logo.
- Other iPhone or iPad models: Press and hold the side or top button until the power off slider appears. Then drag the slider and wait for your device to turn off. Press and hold the side or top button until the Apple logo appears.
7– Restart the Messages app. You can force the Messages app to close. Simply press the home button twice, find the Messages app, and swipe up to close it. Then relaunch again.
If you do not see the contact names, see this article.