My Apple ID is Greyed Out in Settings, Fix

Did you notice that iOS greyed out your Apple ID settings? This means that when you open the Settings app on your iPhone, iPad or iPod touch, your Apple ID shows up as greyed out, making it inaccessible. And when the Apple ID is tapped, nothing happens because the setting is untappable. Sometimes A greyed out Apple ID may appear to be stuck on ‘Verifying’.

If you are also having this problem, you can no longer use your Apple ID on your Apple device. When an Apple ID is greyed out on an iPhone or iPad, it most likely is because of a problem that happened when upgrading the iOS or when you change your Apple ID and password.

This is an important problem. if you are having this problem, you may not use various Apple services that require an Apple ID, such as the App Store, iTunes, FaceTime, iCloud, iMessage, and more.

You can fix also if your Apple ID is disabled.

This article explains that there are a few things you can try to fix this problem.

Check Apple system status page

Apple has a webpage with real-time status information for its services, such as Apple ID. You can check if Apple ID services are working normally or experiencing issues. Here is how:


Restarting your device may resolve your Apple ID problem. Here is how you can restart your device.

  • iPhone X, 11 or later and Face ID iPad models: Press and hold the side and the volume up (or) down buttons together until you see the power off slider. Then drag the slider. Wait one minute and then press and hold the side button until the Apple logo appears.Restart
  • Other iPhone and iPad models and all iPod touch models: Press and hold the top or side button until the power off slider appears and then drag the slider. Wait one minute. Then press and hold the side or top button until you see the Apple logo.Restart

Check your connections

It is possible that you may be having a connection problem. Please ensure that your iPhone or iPad is connected to the Internet. You may connect to the Internet using cellular service or Wi-Fi. Open Safari and try to load, if you can not access our website, please try the tips below:

  • On your device, turn on Airplane Mode and wait one minute and then turn it off (Settings > Airplane Mode).
  • Restart your Wi-Fi router.
  • Try a different Wi-Fi connection if possible.
  • See also: Your iPhone Won’t Connect to Wi-Fi, and iPad Wi-Fi problems.
  • You can also want to reset your network settings by going to Settings > General > Reset > Reset Network Settings. Please note that doing so will erase all of your network settings such as your saved Wi-Fi passwords etc.

Check if restrictions are turned on on your iPhone, iPad, or iPod

It is possible that Restrictions were enabled. Make sure that the ability to make changes to accounts is allowed. Here is how you can check this:

  • On your iPhone, iPad or iPod touch, tap Settings.
  • Tap Screen Time. You may need to enter your Screen Time passcode.
  • Content & Privacy Restrictions.
  • Scroll down and find the Allow Changes section and tap Account Changes. Make sure that this setting is “Allow”.
  • If this does not solve your issue, try turning off Screen Time. You can do so by going to Settings > Screen Time. Then tap the red “Turn Off Screen Time” button.Screen Time turn off

Software update

Perform a software update to the affected device. You can do so by going to Settings > General > Software Update. This will check for updates. If there is an update available, follow the onscreen instructions to update your iPhone or iPad.

You may also want to enable Automatic Updates by going to Settings > General > Software Update > Automatic Updates.

You can also update your device using your computer by connecting your device to your computer.


A configuration profile may have been installed on your iPhone or iPad (by employers or schools etc) that contains settings to restrict or limit and manage employees’ or student’s devices.  On your device, go to Settings > General > Profiles, do you see any profile installed? if there is, you can tap it to see what restrictions are set. If you want, you may remove profiles by going to Settings > General > Profiles > Remove Profile or Delete Profile.

See also: How To Create an Apple ID Without an Apple Device & Credit Card

Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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18 thoughts on “My Apple ID is Greyed Out in Settings, Fix”

  1. Perfect instructions for me!!
    I just had to turn on the allow changes and problem solved. it’s not grayed out anymore at the top.
    Best instructions to follow.
    VERY Pleased.


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