This article explains how to fix when your Apple ID is disabled. Are you having trouble with a disabled Apple ID? Are you having trouble sign in using your Apple ID and password? Are you getting error messages saying “your Apple ID has been disabled”, “Apple ID disabled” or “your Apple ID has been disabled for security reasons”:
If your Apple ID is disabled or locked, you cannot sign in to Apple services, iCloud, App Store, FaceTime etc. When you try to sign in, you will get one of the above messages.
Why has my Apple account been disabled?
Apple may disable Apple IDs for security reasons. Some behaviors that may result in your account being disabled include,
Apple may disable or lock your account:
- If you have not used your Apple ID in a long time.
- if you (or someone else) entered the wrong password too many times.
- If you have not updated your Apple ID settings to meet new requirements if any.
- If you have a billing-related problems such as unpaid orders etc.
How do you get your account back?
You may need to verify your identity. There are different scenarios:
If you use and know or remember your security questions answers
You provided answers to the security questions you chose when you created your Apple ID, such as your birthday.
- Open Safari or any other browser (Chrome etc)
- Visit iforgot.apple.com
- Enter your Apple ID and follow the instructions.
You will be asked a few questions to verify your identity. For example, you may be asked to enter your phone number to help confirm that this Apple ID belongs to you.
See also: Reset Apple ID Security Questions?
If you use two-factor authentication for Apple ID
Have you enabled two-factor authentication? If you want to check this, go to Settings > Your Name > Password & Security and check to see if two-factor authentication is on or off:
You can reset your forgotten password from a trusted device that you own. Here is how:
- Tap Settings > Your Name > Password & Security and tap Change Password and enter a new password.
- Click the Apple menu > System Preferences > Apple ID > Password & Security > Change Password.
Please note that you will receive a verification code on your trusted device. This code can be sent via a text message or a phone call. You will choose which one you prefer.
If you have a recovery key
If you generated a recovery key previously, you can use that to gain access to your Apple ID account.
Keep your Account safe and secure
So you were able to regain access. it is important to note that there are a few things you can do to keep your Apple ID account secure:
- Use a strong password (and don’t forget it)
- Do not respond to emails that ask your Apple ID password
- Keep your trusted number up to date. You can check and update this by going to:
- Settings > your name > Password & Security > here you can view and change your trusted phone number.
- Make sure that your answers to security questions are difficult to guess.
See also: How To Delete an Apple ID