How to Request a New Apple Titanium Card Replacement
Apple’s titanium card is a physical credit card. With Apple Card, you can have a virtual card and a physical card, called titanium. I previously explained how you could request a replacement for your virtual card. In this article, I will explain how you can request a replacement titanium Apple Card.
The titanium card can be used anywhere Apple Pay is not accepted. You can use it anywhere, online or at physical stores that accept Mastercard. You should try to use your iPhone or Apple Watch to make payments if Apple Pay is accepted, instead of the titanium card, because you would get the most Apple Card cash back.
The titanium card is much sturdier than typical credit cards. However, it can still get damaged and not work. It may also go missing or be stolen. Lastly, Apple may also want you to get a replacement if your card is suspected to be cloned fraudulently and used to make unauthorized purchases. Thus, there may be a time that you need to request and replace your titanium card.
The whole process is smooth, simple and quick. I just replaced my card and enjoyed the process. The Apple Card seems much thicker than the typical card. I think mine was damaged because it is not easy to insert it in card reading machines because the slot is designed for regular, thinner cards.
Request a new Titanium Apple Card from the Wallet app
- Open the Wallet app on your iPhone.
- Tap your Apple Card.
- Tap the More button (the circular icon with three dots).
- Tap Card Details.

- Scroll down and find the Titanium Card section.
- Tap Request Replacement Card.

- The next screen will ask the reason. Select one:
- Lost
- Stolen
- Damaged
- Other

- If you select Lost or Stolen, your card will be suspended immediately.
- After the selection, tap Next and follow the onscreen instructions.
The new card will be mailed to your Apple Card billing address. You can change your billing address if needed. When your card arrives, you will need to activate it before using it. It is an easy process, and you will need the card’s packaging.
Lock your Apple Card first if needed
Your card will be suspended if you select Lost or Stolen during ordering. Please note that if your titanium card is not in your possession, like it is missing or stolen, you can also lock the card to prevent fraudulent charges. You can do that in the Wallet app. Here is how:
- Open the Wallet app.
- Tap your Apple Card.
- From the top-right corner, tap the three-dot (…) button.
- Select Card Details.
- Find the Titanium Card section.
- Tap Lock Card.

If you find your card later and decide not to get a replacement, unlock it so that you can use it again. Repeat the same steps above, and this time tap Unlock Card.
If you lost your iPhone along with your Titanium Card, you should contact Goldman Sachs for a replacement Apple Card by calling this number: (877) 255-5923.
Other facts about replacing your lost or damaged titanium card
- You can change the name on the card if you want to before ordering. To do that, you will need to contact Apple Card support first and then request a new card. You can do that in the Wallet app:
- Open the Wallet app.
- Select your Apple Card.
- Tap the three-dot button and Card Details.
- You can then select “Message” or “Call” to contact an Apple Card specialist.
- Your old card will stop working when you lock it or request a new one. If you try to use it, you will get notifications saying, “Declined – Card Replaced.”

- It only takes a few days from the time you request a new card until you receive the new card. Apple quickly ships the new card. My new card was delivered by UPS.
- Apple will keep you updated during the process. You will get emails and push notifications on your iPhone about the status of your request, such as when your card is shipped and when it is out for delivery.

- To start using the new card, you will need to activate it. As I said above, do not throw away the packaging; you will need it to activate your new titanium Apple Card.
- If you open the Wallet app, you can track the shipment. Here is how:
- Open the Wallet app.
- Tap your card.
- Tap the more (…) button and select Card Details.
- You will see the Track Shipment option under the Titanium Card section.

- If you need more help getting a replacement titanium Apple Card or activating your new card, you can chat with an Apple Card Specialist.
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