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You are here: Home / Not working? / #images Not Working, Fix

#images Not Working, Fix

Last updated on April 19, 2020 By Serhat Kurt 41 Comments

Several users have said that they were unable to send GIFs and images using #images in the Messages app on the iPhone or the iPad. They have said that they received the following message:

“Could Not Share Image. The internet connection appears to be offline”. See the screenshot below:

Could not share image #images

Your iPhone or iPad includes a built-in GIF keyboard. It’s called #images.

Messages on your iPhone or iPad allows you to search for various GIFs in #images to send so that you can send (and receive) moving images easily. If this feature is not working for you, this article explains how you can fix it.

#images

Please try the troubleshooting tips below. Make sure that you check each step to see if your problem is fixed.

See also: How To Share Photos, Videos, Or Voice Messages in Messages

Before you do anything, make sure that your iPhone or iPad is running the latest version of iOS or iPadOS. Updating your device will improve the performance of your device. You can easily update your device by going to Settings > General > Software Update. This will check for updates. If any updates are available, follow the onscreen instructions to update your device.

See this article if the message effects are not working.

1. Restart the Messages app to see if this fixes your problem. Here is how:

  • Quit the Messages app. If your device is an iPhone X or later, or an iPad with iOS 12 or later, go to your Home screen and then swipe up from the bottom of your screen. If your device is an iPhone 8 or earlier, double press the home button. This will reveal the App Switcher.
  • Find the Messages app. You can swipe left or right.
  • When you find it, swipe up.
  • Now open the Messages app and try again.

2. Make sure that MMS Messaging is enabled on your device. You can check this by going to Settings > Messages. Scroll down and find the SMS/MMS section.

3. Remove #images and then readd. Here is how:

  • Open the Messages app on your device.
  • Compose a new message or open an existing message.
  • Tap the ‘A’ (Apps) icon and swipe left and tap the more (…) icon.Messages keyboard
  • Tap Edit.
  • Tap the red minus icon next to #images. And then tap Remove from favorites.
  • This will move #images to the more apps section. Turn it off.
  • Now exit the Messages app.
  • Then re-add #images by following the same steps.

4. As the error message indicates, the most common reason why you can’t send or receive GIF messages is a bad Internet connection. We previously wrote about how to troubleshoot connection issues:

  • iPhone Hotspot With Wi-Fi Not Working?
  • Your iPhone Won’t Connect to Wi-Fi?
  • iPad Wi-Fi Problems

You can also try the following tips:

  • Enable Airplane Mode your iPhone or iPad, wait about a minute and then disable it (Settings > Airplane Mode).
  • Disable Wi-Fi and wait about a minute and then enable it by going to Settings > Wi-Fi.
  • Makes sure that Cellular Data is turned on (Settings > Cellular > Cellular Data). Do you see a No Service message?
  • Try connecting to a different Wi-Fi network.
  • Restart your Wi-Fi router. To do that, simply unplug your router from its power source. Wait 30 seconds. And then plug it in.

5. Restart your iPhone or iPad. Here is how:

  • iPhone X, 11 or later and iPad with Face ID: Press and hold the volume up (or down) and the side buttons together until you see the power off slider. Then drag the slider. Wait about a minute. Then press and hold the side button until you see the Apple logo.
  • Other iPhone and iPad models: Press and hold the side or top button until you see the power off slider. Then slide the slider. Wait about a minute. Press and hold the side or top button to turn on your device.

6. Change your region.

On your device, go to Settings > General > Language & Region. Tap Region and select a different region (such as Canada, United Kingdom, etc). Then exit settings. Restart your device and now, again, tap Settings > General > Language & Region and change your region back (select your original region such as the United States).

7. Force restart your device. Here is how:

  • iPhone 8 or later and iPad with Face ID: Press and release the volume up button and press and release the volume down button and then press and hold the side or power button until you see the Apple logo.
  • iPhone 7 models: Press and hold the side or top and the volume down buttons together until you see the Apple logo.
  • Other iPhone and iPad models: Press and hold the Home and the side or top buttons together until your device restarts.

8. Reset network settings. Note that doing so will erase your network settings, for example, this will delete all your saved Wi-Fi passwords. Here is how:

  • On your iPhone or iPad, go to Settings > General > Reset> Reset Network Settings > Reset Network Settings.

If you are still having this problem, you may want to contact Apple. Furthermore, please note that #images is not available everywhere. It is only available in the following countries: United States, United Kingdom, Canada, Australia, Japan, India, New Zealand, Ireland, France, Germany, Italy, Singapore, Philippines.

See also: iMessage questions and answers

Filed Under: Not working? Tagged With: #images, iMessage, iMessages, Messages

Comments

  1. Kecia Adams-Wright says

    August 29, 2020 at 3:09 pm

    Changing the region worked for me! Thank you!!

    Reply
  2. Katie says

    August 29, 2020 at 6:04 am

    Setting the region and back again worked. Weird—thank you for the help!

    Reply
  3. Peggy says

    August 29, 2020 at 5:04 am

    This is suddenly not working for me and none of these solutions worked. I’m on 13.6.1.

    Reply
  4. Linda says

    July 3, 2020 at 5:24 am

    Change region! That works!!

    Reply
  5. Peggy says

    April 22, 2020 at 4:28 pm

    Mine kept on coming up ‘no results found for __________’. Changed region to Canada and now working. None of the other fixes worked.

    Reply
  6. Jwo says

    April 22, 2020 at 1:43 pm

    Tried all the fixes nothing worked this happened after doing 13.4.1 update don’t do update too many clutches

    Reply
  7. Jess says

    April 21, 2020 at 9:18 pm

    The airplane mode worked for me. I waited two mins.

    Reply
  8. Aaron Benbow says

    April 20, 2020 at 5:24 am

    I change the settings in the region to another are and it worked. I changed it back to my original automatic setting and it still is working hope this helps.

    Reply
  9. Bubabse says

    April 18, 2020 at 2:56 pm

    None of the fixes worked either. Keep us posted!

    Reply
  10. Brian says

    April 12, 2020 at 12:32 am

    Something happened recently obviously. Mine stopped working. Nothing suggested fixed it.

    Reply
  11. Claire says

    April 10, 2020 at 7:56 pm

    I’m in the same boat. I can see old searches, but can no longer find new ones. I have iphone 11 max pro. None of the tips above worked. I’m now using GIPHY app which works.

    Reply
    • Jess says

      April 12, 2020 at 6:09 am

      same here it’s driving me crazy

      Reply
  12. John says

    April 10, 2020 at 4:22 pm

    We had the same problem. Upgrading the IOS solved it.

    Reply
  13. Laura says

    April 10, 2020 at 1:58 am

    Mine too! It worked this morning but not now. None of the fixes worked!

    Reply
    • Daniel says

      April 11, 2020 at 11:30 pm

      Change the region to Canada (or any of the ones listed there) and it should work. You can change it back to U.S after that.

      At least this what did it for me 🙂

      Reply
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