Several users have said that the Kindle app for Mac crashes and does not work properly when trying to read ebooks. Some users have further said that they began experiencing this problem after updating to the latest version of the macOS software.
Sometimes, you may experience that some of your apps may stop responding and quits unexpectedly. Kindle may become one of these apps. In this article, we explain how you can fix the Kindle app so that you can start reading your ebooks and PDFs again.
Please try the steps below in order. Make sure to check the Kindle app after each step to see if you have fixed this problem.
- Restart your Mac. You can do so by going to the Apple menu > Restart.
- Ensure that your Mac has the latest version of macOS. You can update your Mac by going to System Preferences > Software Update.
- Ensure that you are using the latest version of the Kindle app. Update to the latest version of Kindle, if you downloaded Kindle from the Mac App Store, open the App Store app on your Mac and click Updates.
- Restart your Mac in Safe Mode. Test your problem in Safe Mode and then exit Safe Mode and then try again.
If the basic tips above do not resolve your problem, what you can do is to completely remove the app from your Mac and then reinstall it. This a two-step process: Uninstall and then reinstall. Here is how:
Uninstall Kindle from Mac:
Follow the steps below:
- Quit Kindle if it is running.
- Open a Finder window and open the Applications folder by clicking Applications in the sidebar.
- Locate the Kindle app.
- Drag it to the Trash.
Remove cache and other Kindle files
- Go to your user Library folder on your Mac. You can do so by going to (in the Finder) Go > Go to Folder and enter ~/Library in the dialog box and click Go. Then go to the following folders:
~/Library/Application Support > Delete the Kindle folder. ~/Library/Application Scripts > Delete the com.amazon.Kindle folder. ~/Library/Containers > Delete the Kindle folder. ~/Library/Caches ~/Library/Preferences
- If you want any other Kindle files, drag them to the Trash. You can use the search function to find Kindle files and folders.
Now you can reinstall Kindle again. First, restart your Mac and then open the App Store on your Mac and install Kindle.