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You are here: Home / Not working? / Mac Not Updating To The Latest macOS Version? Fix

Mac Not Updating To The Latest macOS Version? Fix

Last updated on January 19, 2020 By Serhat Kurt 32 Comments

This article explains how you can fix the software update problem. More specifically, the focus of this article is on what you can do to when your Mac won’t update to the latest version of macOS.

Some Mac users, unfortunately, have been and continue to be affected by various macOS software update issues where they may experience a stalled macOS update. By stalled, we mean that macOS updates won’t download and install successfully.

Sometimes, you may see an error message saying “The macOS installation couldn’t be completed” or “macOS could not be installed on your computer”.

macOS update

Mac Won’t Update?

Please try the tips belove if you are unable to update your computer:

It is important that you back up your Mac before you do anything.

There could be a variety of reasons for this. Before you do anything:

  • Make sure there is enough space to download and install an update. If not, you may see error messages. To see if your computer has enough room to store the update, go to the Apple menu > About This Mac and click the Storage tap. You can easily free up storage space on your Mac.
  • If you see a “Update Not Found” error, see this article.
  • Make sure that you have an Internet connection to update your Mac. You can troubleshoot your connection.
  • Be patient. An update may take some time. Just waiting may fix your problem. Sometimes more than a few hours. Do not put your Mac to sleep or closing its lid. Also ensure than your Macbook, if it is a Macbook, it is plugged it into AC power.
  • If the update does not complete, your computer may seem stuck or frozen, for an extended time, try to restart your computer by pressing and holding the power button on your Mac for up to 10 seconds.
  • If you have any external hard drives or peripherals connected to your Mac, try removing them. And try to update now.
  • Reset PRAM on your Mac and then try again. To reset PRAM, turn off your Mac and then turn it on and immediately press and hold the Option, Command, P, and R keys together for about 20 seconds.
  • It is possible that your Mac may unable to reach the update server. There could be two reasons for this:
    • You may have a slow internet connection. You may want to restart your router and modem to fix this problem. If you are using a Wi-Fi connection, try a wired connection, if possible.
    • Or there could be issues with Apple servers. It is possible that Apple servers are overloaded as a lot of people may be trying to update. You can check if Apple servers are experiencing issues.

Apple server status

If you are still having issues, then you may try the followings:

Safe mode

Try updating your Mac in safe mode. Here is how:

  • Startup your Mac in safe mode. To do that, turn off your Mac and then turn on your Mac and immediately press and hold the Shift key until you see the login screen. Then release the Shift key. And login.Safe boot
  • Now your computer is in safe mode. Try to update now.
  • Then exit safe mode when you are done (in either case). To exit safe mode, restart your Mac normally, without pressing the Shift key.

Combo update

You can use a combo update to install Mac updates. Please note that before you continue, you may want to back up your Mac. You can back up with Time Machine or you can use iCloud.

Please note that combo updates let you update your Mac from a prior version of macOS within the same major release. A combo update is a combined update that means that it contains all of the changes since the original release of that major version. This further means that, using a combo update, you can update from macOS 10.15 directly to Mac OS X 10.15.2, skipping the 10.15.1. But you cannot go from, let’s say, 10.14.x to 10.15.x. For example, using a combo update, you cannot upgrade from macOS Mojave to macOS Catalina.

Please note that combo updates are huge. Here is how you can use them:

  • Visit Apple’s combo updates site: https://support.apple.com/downloads/macos
  • Find the right combo update. And download it. As stated above, they can be huge. The combo will download as a .dmg file.
  • Now quit all apps on your Mac.
  • Double-click the downloaded file, if it does not start automatically.
  • Follow the onscreen instructions.

Using macOS Recovery to update your Mac

If you still could not update, you may try this. To do this, you need to restart your Mac from macOS Recovery. Using the method below, you will be able to upgrade to the latest macOS that is compatible with your Mac. Here is how:

  • Turn off your Mac.
  • Turn on your Mac and immediately press and hold the Option-⌘-R keys together until you see the Apple logo or the spinning globe icon.
  • Login.
  • Click Reinstall macOS and follow the onscreen instructions.

macOS Recovery
See also: How to fix Catalina update problems

Filed Under: Not working? Tagged With: macOS Update

Comments

  1. Antonia says

    December 6, 2020 at 2:34 pm

    I am only trying to update to catalina .7 and it isn’t working. It states my computer needs to restart to install and while I restart it is still on the folder version.

    Reply
  2. Kayhan says

    November 18, 2020 at 8:24 am

    I have Mackbookair 2013, ı have security uptade is called 2015-006.10 that ı cant uptade.

    it loaded nicely and after restart it says it couldt uptade any. How can ı solve this problem?

    Thanks

    Reply
  3. Tanmay says

    November 16, 2020 at 9:57 am

    Hi i m not able to install new update on mac Mac OS Big Sur. Its coming as the package “%@” is missing or invalid. The error occurred while installing the update. How to resolve this issue. What does this mean. Kindly help

    Reply
    • Daria says

      November 19, 2020 at 8:52 pm

      I have the same problem

      Reply
      • David says

        December 8, 2020 at 12:55 am

        I have the same problem too

        Reply
  4. Gyanu says

    October 6, 2020 at 4:11 am

    I have MacBook Air early 2015 have same issues which is every comment mentioned here I am stock with 10.10 version cannot go further I cannot update at all restart several time sometime OS X also cannot install in my Macintosh HD can anyone help me why it happen and what is the solution to fix this issue?

    Reply
  5. Diwakar Baskota says

    August 24, 2020 at 8:42 am

    Hi, i have mac book pro (mid 2012, i7 Processor, 1TB HDD and 16GB RAM and the Mac OS X 10.8.5 i want to upgrade to latest OS can some one guide to me pls?

    Reply
  6. J Lopez says

    August 18, 2020 at 4:40 am

    It states the “recovery server cannot be contacted” when I try to reinstall a new MacOS

    Reply
  7. jamil khadem says

    August 16, 2020 at 12:39 am

    when I hit the update key it tells me to restart when I do that it restarts and back to home page and I have to put password in then the home page comes up again then I have to put password again then it opens up to home page but it hasn’t downloaded update

    Reply
    • Alanna says

      August 26, 2020 at 4:21 pm

      Have you had any luck with this issue? I am losing my mind.

      Reply
  8. DAK says

    July 19, 2020 at 6:39 am

    Dear all, whatever I do, following your instructions above, I am not able to install Catalina 15.5.6. Should I wait for the new OS? Catalina is really problematic…

    Reply
    • Sunil says

      August 30, 2020 at 9:43 pm

      I have the same problem. But I am 100 percent satisfied with its performance. I do not need any improvement. I will forget about the Catalina.

      Reply
  9. VJones says

    July 3, 2020 at 7:57 pm

    Thank you! Using Recovery Mode helped me finally get the new OS loaded. It took over 4 hours to download but it worked! Hooray – finally able to use Mac again.

    Reply
  10. JohnIL says

    June 28, 2020 at 4:39 pm

    If MacOS is set to auto update and install upgrades make sure those optional settings are all checked. If you prefer to choose when major upgrades are installed deselect that those are not. Also you always have the option the manually start the upgrade install.

    Reply
  11. Pravalika says

    June 24, 2020 at 6:52 am

    My Mac updates, shows update available which is to 10.10.5.
    why does it not show the latest version ?

    Reply
  12. daniella says

    June 23, 2020 at 5:17 pm

    i have enough space for the macos update but it tells me to click the disk you want to install and it don’t allow me to click

    Reply
  13. Ruslan says

    June 21, 2020 at 10:42 am

    It says “Can’t download the additional components needed to install Mac OS X.” when I use macOS Recovery. I have macOS 10.7.5 and want to update it to a newer version as possible. Currently I’m trying to gradually upgrade it to 10.8 to download a newer version then. But I’m stuck at 10.7.5 and the components for a newer Mac OS X Lion don’t download to my Mac Book Air of 2011. Please help.

    Reply
  14. Miro says

    June 17, 2020 at 1:33 pm

    Is it correct that my MacBook Pro 13inch late 2011 can not update to newer version of macOS anymore? I am starting to have issues with third party apps telling me my macOS is outdated. I am stuck at version 10.12.

    Reply
  15. Zenna says

    June 13, 2020 at 4:08 pm

    My case is the same as Anjali. Trying to update my macbook pro (2014) to Mac OS Catalina 10.15.5, keep asking me to restart, after restarting, the “update now” keeps appearing. Please help, have been trying for several months.

    Reply
  16. Anjali says

    May 9, 2020 at 11:57 am

    My update seems to be not happening because every time I click on Update now, it asks me to restart and after restarting, I still get the message, “Update now” for the same version. Tried everything you mentioned.

    Reply
    • Marcio says

      June 13, 2020 at 5:13 am

      This is my problem as well. It downloads the update and asks to restart the computer. Once it’s back on, the update is still there to be done over and over again.

      Reply
    • Iriana says

      June 27, 2020 at 8:33 am

      I get this same thing. It doesn’t give me any further instructions/notifications

      Reply
    • Ryan says

      July 13, 2020 at 4:01 pm

      I’m having the same issue…did any of you figure out how to fix it?

      Reply
    • Karen says

      August 6, 2020 at 3:45 pm

      Same problem here as well!! Could be a space issue, but I am not getting any error messages. It seems to update, and sometimes I get an “update complete” message that immediately switches to a request to download and install the same update. Quite annoying! I have done it at least 4 times.

      Reply
      • Alanna Garcia says

        August 26, 2020 at 4:20 pm

        Have any of you figured out a way to get it to work? I am having the same issue. It even at one point prompted me to “see what’s new with Catalina” and take a tour, but it still have the red bubble in my System Update box. I just keep restarting to no avail.

        Reply
        • TC says

          September 19, 2020 at 4:20 pm

          I’m having exactly the same problem on my Mac Air – any help please, Apple?

          Reply
      • Jerome S says

        October 5, 2020 at 8:32 pm

        I have the same problem, I believe it’s a space issue for me. Every attempt just restarts my Mac and does absolutely nothing. Although they don’t make it clear. The update says it will take about 5GB of space to install & I currently have 11.5GB free on my Mac. When I did the Mac OS Recovery steps, it states that it will need an additional 8.21GB in order to install the full OS. So I need to free up space. I decided to delete my Garageband and Logic X Instrument packs, since this was taking up 12GB and can be reinstalled later. The update then started to work once I had the 20GB of free space on my MacBook Air.

        Reply
  17. Deb says

    April 19, 2020 at 1:27 am

    It says my software is up to date. when I restart the computer and am not in safe mode, I still get the white box that pops up and it spins and I get the can’t download I need to try again or restart but in safe mode it says my software is up to date. so frustrating

    Reply
    • Thahir CP says

      May 14, 2020 at 10:03 pm

      You just have to wait few minutes to see the update. Or go to apple menu -> about this mac -> software update this will open same update window. Wait for few minutes then you can see the update

      Reply
  18. Theo says

    April 12, 2020 at 11:13 am

    Safe mode made the download start which it did not before. Thanks

    Reply
  19. Trever T says

    April 3, 2020 at 4:34 am

    Here’s a good question.. I’m the owner/administrator of this i-mac. I forgot my new password about 4 years ago, I never did write down the recovery key. My original profile is locked out to me. I have a portable backup of every year. Can I use time machine to restore from 5 years ago when I remember my original password? I’m not worried about loosing the last 5 years on this computer.

    Reply
    • Noah says

      April 10, 2020 at 6:56 pm

      If your Time Machine Backup is not locked or you know it, you should be fine.

      Reply

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