If you cannot load the content in Apple Music on your Mac, you won’t be able to use Apple Music. This issue is reported by many users. More specifically, the issue is that Apple Music displays a blank or empty page, meaning nothing is displayed when the “Listen Now”, “Browse” or “Radio” options are clicked, when you open the app.
This article explains how you can fix this problem. Please try the steps below until your issue is fixed:
- Check Apple System Status. If you are experiencing any issues with Apple Music, it may be because of a Music outage that is affecting some users including you. You can check the System Status page (link) to learn more. If this is the case, the only thing you can do is to wait for Apple to fix it.
- Ensure that your Mac is connected to the Internet. If you are having Internet issues, you can see these articles:
- Ensure that your Mac has the latest version of macOS. You can go to System Preferences > Software Update to check for updates and if there is an update, follow the onscreen instructions to update your Mac.
- Check the date and time to ensure that they are set correctly. On your Mac, go to System Preferences, then choose Date & Time. Review your settings. You may also want to check the “set date and time automatically” box (if the section is locked, click the lock icon to unlock it).
- Restart your Mac. Simply go to the Apple menu > Restart. After restarting, open Music on your Mac to see if you can listen to your music.
- If restarting does help, follow these steps and create a new library to test:
- Quit the Music app, if it is open. In the Music app, click Music > Quit Music in the menu bar.
- Now press and hold the Option key and while you are pressing the Option key, open the Music app.
- A popup will appear. Click Create Library. Then follow the instructions to create a new library.
- Does your Music app work now?
- Sign out of Apple Music and then sign in. Here is how:
- In the Apple Music app, click Account in the menu bar and click Sign Out.
- Then restart your Mac by going to the Apple menu > Restart.
- Then open Apple Music and sign in.
- Reset warnings and Music Store cache. Here is how:
- In Music, click Music > Preferences > Advanced.
- Then click the “Reset Warnings” and the “Reset Cache” buttons.
- Then click Ok.
If you are still having this issue, please restart your Mac in Safe Mode. Here is how:
- Determine what kind of Mac:
- On your Mac, go to the Apple menu > About This Mac > Overview. Does it say Chip (Apple M1) or Processor (Intel)?
- Follow the steps below depending on your model:
- Intel: Turn off your Mac. And ensure that your Mac is completely turned off, wait for 1 minute. Then turn on your Mac and immediately press and hold the Shift key. Keep holding the Shift key until you see the login screen. Then release the Shift key and log in.
- Apple chip: Turn off your Mac. Then wait for your Mac to fully turn off. Press and hold the Power button until the startup options screen appears. Select your startup disk. Then press and hold the Shift key and select Continue in Safe Mode and release the Shift key.
- Your Mac is not in Safe Mode. Open Apple Music. Can you use it or is it still blank?
- Exit Safe Mode. Just restart your Mac and do not press any key (like the Shift key).
- Then test the Music app again.