How to Contact Apple Online Live Chat Support Team

If you need help, Apple provides support for your products in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.

Please note that if you need hands-on technical support for your iPhone, iPad, Mac, Apple TV, AirPods, you can get expert advice at the Genius Bar. You can reserve time with a Genius.

I think that the quickest and most convenient way to get answers to your support questions is to chat with Apple. Apple support chat is available 24×7.

See also: Critical Security Warning! Your Mac is Infected…Fix

Apple’s support team can answer any questions that you have about Apple products, hardware (iPhone, iPad, etc), software (iOS, macOS, FaceTime, Pages, etc) and services (iCloud, Apple Music, iMessage, etc.).

Please note that live chat is available, although it may not be available in all countries.

How to access Apple live chat support 

1. Visit Apple’s web site: https://www.apple.com.

2. Click Support.

Apple support

3. Click Contact Support (top menu bar).

contact Apple support

4. Click Talk to us. It may also be “Tell us how we can help”. You can also directly access this page by clicking the getsupport.apple.com.

apple chat

Apple support link

5. Now choose a product or service. For instance, if you are having problems with your iPhone, click iPhone. Or if you are having a problem with your Apple ID, click Apple ID.

select Apple products

Now select the specific iPhone problem you are having, like the battery, back-up, Apple ID, or Wi-Fi problems. You can also search for topics.

6. Now you will be asked a more specific issue that you are having. If your issue is not listed there, you can select the “the topic is not listed” option. If you choose this option, you will be asked to describe your problem in the next screen.

Apple Support options

7. After this, choose how you like to get help. If you want the live chat option, simply select the “Chat”. The page will also tell you how much approximately you may wait.

Apple chat online contact

8. Now you need to either log in with your Apple ID and password or enter your products serial or IMEI number. How do you find your serial number? It is very easy. Let’s say you are having a Mac problem, you can find your Mac’s serial number by going to Apple menu > About This Mac. Or if you are having an iPhone issue, you can find the serial number by going to Settings > General > About.

It may take a few minutes before you talk to a support guy. The next available agent will be with you to help you with your issues. Once you are connected, a live chat representative will ask you to describe your problem, after you describe your problem, the representative will do their best to talk you through possible solutions.

I resolved most of my problems via the Apple chat option. However, if you are unable to resolve your requests, there are always other options. As I stated above, Apple offers many options for you to request and receive technical support. For instance, you can call Apple support and visit an Apple store. But do not worry your issue will be resolved as Apple is committed to helping its customers.

You can also send feedback to Apple (a suggestion or reporting a problem). Although Apple may not answer, Apple read every feedback they receive. Your feedback will help Apple improve your experience.

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Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.

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142 thoughts on “How to Contact Apple Online Live Chat Support Team”

  1. Someone please help. I have a minor (7), which wanted me to but them something in the game for 5$ I did it for them, only to fin out about 2 years later they have used over 1000$ over a long period of time. I tried to go the the refund page and i can only get what is about 120$ back, since the others are long time ago.

    Can i do anything to get the remaining money back? It really sucks to lose so much if i can get it back somehow.

    Reply
  2. Hi there they stole my phone it has been two a year old now still can’t find it but I do have the imei number is there any hope ? thank you .

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  3. I need help resetting my iPhone. I bought it from a friend and some how everything from when it was hers is still connected and I can’t sign out.

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  5. I subscribed for Apple Music at cost of $5.99 and 50 GB at a cost of $0.99 on December 7, 2020. On December 9, 2020 I was charged the same amount for the two subscriptions again within the space of a day. I want to know what is the reason for this

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  6. I keep getting a pop up saying cant connect to internet as problem with email go to iCloud preferences I do this but says password not recognised when i click forgot it comes up blanked freezes I have to force quit to get out I do have internet on my mac and phone and iPad
    Im unable to change password as when i go to find password it does not recognise me

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  7. Hi how do I get notifications on my Apple Watch when someone texts me or calls me. I get notifications from everything but not those.

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  8. How come the phone can’t suggest a strong password for each site you log into she would prevent using the same password for multiple sites

    Reply

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