In this article, I am explaining what do to when AirPlay is not working properly and how to fix common AirPlay problems in macOS and iOS.
AirPlay lets users wirelessly stream or mirror content (musics, videos, screens or photos) between AirPlay enabled devices (iOS devices, Apple TV etc.). It also allows you to stream music to any compatible speakers.
Yesterday, I was trying to AirPlay a video (a Netflix movie) from my iPad device to our Apple TV. But it did not work. I kept seeing “Looking for Apple TV”. After completing a few basic troubleshooting techniques, I was able to fix the problem.
You may be also experiencing similar problems.
- You do not see AirPlay buttons/icons
- You do not see your list of devices
- You see video but you do not hear audio or you hear audio but you do not see video
- You video quality is very low
- You are unable to turn off mirroring
AirPlay (formerly called AirTunes) is a wireless transmission technology. Apple developed this technology. An essential requirement is that sending (e.g., iOS devices running iOS 4.2 or later) and receiving (including AirPort Express) devices need to be compatible with AirPlay.
Fix Your AirPlay and AirPlay Mirroring Problems
Please after each step, test if your problem is fixed:
iOS and Apple TV
- Make sure that your Apple TV is awake
- Update the iOS software:
- You can update your iPad, iPod touch or iPhone wirelessly by going to Settings > General > Software Update. If there is an update available, update your device.
- Update your Apple TV:
- You can update the tvOS software on your Apple TV by going to Settings > System > Software Updates > Update Software. If there is an update, follow the instructions to update your Apple TV. Not you may want to turn on Automatic Updates so that your Apple TV updates are done automatically by going to Settings > System > Software Updates then enable Automatically Update.
- Restart your iOS device.
- Restart your Apple TV.
- Restart your Router. Also update your router’s firmware.
- Restart your Modem.
- Make sure that your Apple TV is connected to the Internet.
- Make sure are your idevice and Apple TV are on the same Wi-Fi network. If not, connect to the same Wi-Fi network
- Make sure that your Apple TV has an Internet connection.
- If you do not hear the audio, make sure that your TV, iPad or iPhone is not muted
- Make sure that your iOS device is not set to Silent. Check the Ring/Silent switch which is located on the left side of your iOS device.
- On your iOS device, enable Airplane Mode and wait a few seconds, and then disable.
macOS and Apple TV
AirPlay lets you stream (or mirror) your videos from your Mac to your TV.
See also: You Mac is freezing?
- Make sure that your Apple TV is awake
- If you are having with your Mac, then restart your Mac
- Make sure that your Mac supports AirPlay. To check this, Apple menu > System Preferences > Displays. Do you see the “Show mirroring options in the menu bar when available” option? If you do, then your Mac supports Airplay.
- Make sure that your Mac is on the same network connection as your Apple TV. On our Apple TV, go to Settings > Network. On your Mac, go to click the Wi-Fi icon in your menu bar. Are they the same?
- Update your Apple TV ( Settings > System > Software Updates > Update Software).
- Your Mac’s firewall settings may the problem. Go to Apple menu > System Preferences > Security & Privacy > Firewall tab > now click the lock icon so that you can make changes, enter your password, > now click Firewall options and then uncheck “Block all incoming connections” and check “Automatically allow signed software to receive incoming connections”, then click OK:
- If you think video, screen quality is low, then you may want to adjust your display settings on your HDTV.
- Restart your Apple TV
- Restart your Router.
- Update your Router. Check its documentation.
- Install software updates for your Mac. Open the Mac App store and click Updates.
- On your Mac, turn off Wi-Fi and turn back on.