macReports

Apple iOS Mac OS X Reports , Help and News

  • How to
  • News
  • Not working?
  • Tips and Tricks
  • Guides
You are here: Home / Guides / No Video, FaceTime Has Not Received Any Video From Connected Camera, Fix

No Video, FaceTime Has Not Received Any Video From Connected Camera, Fix

Last updated on April 8, 2020 By Serhat Kurt Leave a Comment

Several Mac users have reported that they are unable to use FaceTime because the built-in camera does not work. More specifically users are reporting Black FaceTime screens and users are receiving the following error message:

No Video. FaceTime has not received any video from the connected camera. restarting your computer may fix the issue. 

Mac No Video Error

Almost all Mac models include a built-in iSight, FaceTime, or FaceTime HD camera. This camera automatically turns on and off when you make a FaceTime call. Most of the time, this camera works perfectly. However, you may sometimes run into issues.

It appears that this camera issue affected all Mac models including MacBooks, MacBook Airs and MacBook Pros.

Please try these troubleshooting steps below in order. After trying each step, test FaceTime again to see if you’ve fixed your issue.

See this article if the Mac microphone is not working.

Quit and restart

Quit FaceTime and then restart. Here is how:

  • In FaceTime, click FaceTime.
  • Click Quit FaceTime. Quit FaceTime
  • Now open FaceTime and try again.

Camera selection

Do you have multiple cameras connected to your Mac? Then make sure that the correct camera is selected. Here is how you can check:

  • Open FaceTime.
  • In FaceTime, click Video.
  • And check to see if the correct camera is selected.

Restart your Mac

As the error message suggests, restarting your Mac may fix your “no video” error. Here is how you can restart your Mac:

  1. Click the Apple menu.
  2. Select Restart.

Restart your Mac

Update your Mac

Ensure that you’ve installed the latest software updates on your Mac. Updating your Mac will also update FaceTime. Here is how you can update your Mac:

  • macOS Mojave or later: Click the Apple menu, System Preferences, Software Update. This will check for updates. And if there is an update available, click the Update Now button to update your Mac. Mac software update
  • Earlier version macOS versions: On your Mac, open the App Store and click Updates.

Safe Mode

Restarting your Mac in Safe Mode may fix your problem. Here is how:

  • Turn off your Mac.
  • Turn on your Mac and immediately press and enter the Shift key.
  • Keep holding the Shift key until you see the login screen and then release it.
  • Log in to your Mac. You may have to log in a few times.
  • Your Mac is now in Safe Mode. (here is how you can know if you have started in Safe mode).
  • Your Mac will appear to be slower. This is normal.
  • Now check your FaceTime video issue.
  • In either case, restart your Mac normally to exit Safe Mode.

Reset SMC and NVRAM or PRAM

Here is how:

Reset NVRAM or PRAM:

  • Turn off your Mac.
  • Turn on your Mac and immediately press and hold the Option, Command, P, and R keys together for about 20 seconds. Reset NVRAM

Reset SMC:

  • Please see this article to reset the SMC (System Management Controller).

Terminal

Please do the steps below:

  • Quit all apps that may use your camera. (How to tell what apps are running).
  • Open Terminal. (Applications / Utilities).
  • Enter the following command and press enter:
sudo killall VDCAssistant
  • Then enter the following command and press enter:
sudo killall AppleCameraAssistant

If asked, enter your password.

After this test FaceTime again.

If you have tried everything and still having this problem, then it is time to contact Apple. You can find the warranty for your device.

Filed Under: Guides Tagged With: Face ID, No Video

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Follow us

  • Facebook
  • RSS
  • Twitter

Got a tip for us? Email us.

Latest Posts

How to Boot in Single-user Mode or Verbose Mode in macOS

Unable to Load: An Error Occurred While Loading a Higher Quality Version of this Photo or Video, Fix

How to Use Apple Watch to Track your Sleep

How to get AirPods Pro with Static, Crackling Replaced for Free

How to Fix Keyboard Lag on Mac

Pages

  • About macReports
  • Contact Us
  • Privacy Statement
  • Terms of Use

Tags

AirPods Apple Car Apple Company Apple ID Apple Music Apple Pay Apple TV Apple Watch Apps App Store Backup Black Screen Bluetooth Catalina FaceTime iCloud iMessage iMessages iMovie iOS iOS 14 iPad iPhone iTunes Keyboard Mac Mac Battery MacBook macOS macOS Big Sur Mail Mail App Messages Music Notifications PDF Photos Safari screenshot Siri Spotlight Search Update Wi-Fi Windows YouTube

Search macReports

Categories:

  • Guides
  • How to
  • News
  • Not working?
  • Tips and Tricks

About macReports:

This website is founded by Serhat Kurt. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University.

Stacey Butler

Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana.

 

This website is not affiliated with Apple.

Copyright © 2021 / macReports

This website uses cookies. By navigating around this site you consent to cookies being stored on your machine.Accept