Several Apple Music users have reported a problem where a popup message saying “you’re already an Apple Music member” with an OK button keeps appearing when trying to use Apple Music. This error prevents Apple Music from working. It further appears that this issue affects both iPhone, iPad, Watch and Mac, PC users. Are you having trouble using Apple Music? Do you think that you’re getting this message in error? Then this article is for you. This article explains how you can fix this problem.
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How to fix
Please try these troubleshooting steps in order. After trying each step, test Apple Music again to see if you’ve fixed your issue.
1. Check System Status.
It is possible that Apple Music is having service issues affecting your Music service. You can check for outages. Here is how:
- Open Safari on your Mac, iPhone or iPad.
- Visit the Apple System Status page.
- Look for Apple Music.
- You can see recent outages and updates from Apple.
2. Restart your device.
You might be able to fix your issue by restarting your device. Here is how:
- Mac: Click the Restart from the Apple menu.
- iPhone X, 11 or later and iPad with Face ID models: Press and hold the side or top and the volume up or down buttons together until you see the power off slider. Then slide the onscreen slider. Then wait until your device powers off. Now press and hold the side or top button until you see the Apple logo to turn your device on.
- Other iPhone and iPad models: Press and hold the side or top button until the power off slider appears. Slide the slider. Then press and hold the side or top button until the Apple logo appears.
3. Update your software.
Make sure that your device is running the latest version of iOS, iPadOS, watchOS or macOS. Here is how you can update:
- iOS and iPadOS: Go to Settings > General > Software Update. And follow the onscreen instructions.
- macOS: Click the Apple menu, System Preferences, and Software Update then follow the onscreen instructions. (If your Mac is running macOS High Sierra or earlier, then you will need to open the App Store then click Updates).
- watchOS: Tap Settings > General and Software Update. You can also update your watch using your paired iPhone by opening the Watch app. (see this article if you are unable to update).
Furthermore, make sure that you have the latest version of the iTunes software on your PC. You can get it from the Microsoft Store.
4. Check the date and time.
Make sure that the date and time settings are set correctly on your device. Here is how you can check:
- On your iPhone, iPad or iPod touch: Settings > General > Date & Time.
- On your Mac: Click the Apple menu, then System Preferences and Date & Time.
You will see an option to set the date and time automatically. You may want to turn this setting on.
5. Turn off iCloud Music Library and turn it back on.
See also: What is iCloud?
Please note that doing so will remove your Apple Music songs from your device. Here is how:
- On your iPhone, iPad or iPod touch: Settings > Music. And turn off Sync Library. Wait 10 seconds and then turn it on.
- On your Mac: Open the Music app then click Music (from the menu bar at the top) and Preferences. Select the General tab. Then select the “Sync Library” box.
- On PC: Open iTunes, click Edit and Preferences.
See this article if you are unable to turn on “iCloud Music Library”.
6. Sign out, restart and sign in.
Please sign out of and, restart your device and then sign back into Apple Music. Here is how:
- Sign out:
- macOS: Open the Apple Music app, and then click Account (from the menu bar at the top) and Sign Out.
- iOS and iPadOS: Settings > iTunes & App Store > [your Apple ID] > Sign Out.
- Now restart your device.
- Now sign in with your Apple ID:
- macOS: Open the Apple Music app, and then click Account and Sign In. (see this article if you are having issues with signing in).
- iOS and iPadOS: Settings > iTunes & App Store > [your Apple ID] > and Sign In.
If this does not work, now try a very similar approach but slightly different. Please follow the steps below:
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On iOS or iPadOS:
- Go to Settings > iTunes & App Store > Your Apple ID > Sign Out.
- Now force close all apps.
- On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS: Go to your home screen and swipe up, this will reveal the app switcher menu then swipe up on all apps.
- On an iPhone 8 or earlier: Double click the Home button and swipe up on all apps.
- Now go to Settings > Music. Ensure that Show Apple Music is enabled.
- You will see a link saying “Join Apple Music”. Tap on that. (do not worry you are not buying it twice).
- Purchase the free trial by using your Apple ID and password.
- Once you have done, your device will tell you that you are already a member.
- Now force close all apps.
- Now go to Settings > Music and turn on Sync Library.
- Now force close all apps.
- Open the Music app and test to see if your issue is fixed.
You can also follow the same steps on your Mac if you are having this issue on your Mac:
- Open the Music app on your Mac and click Account and Sing Out.
- Then quit the Music app (in Music, click Music > Quit Music).
- Now open the Music app again.
- Click Account and Join Apple Music.
- Again select Free Trial.
- You will be told you are already a member.
- Again close the Music app.
- Now open the Music app and turn on Sync Library by going to the Preferences (Music > Preferences > General).
- Now again close the app.
- Open the app to see if Apple Music is working now.
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